Can cloud-based knowledge management systems enable small & medium enterprises to achieve knowledge ambidexterity?
Paper
Paper/Presentation Title | Can cloud-based knowledge management systems enable small & medium enterprises to achieve knowledge ambidexterity? |
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Presentation Type | Paper |
Authors | Saratchandra, Minu (Author) and Shrestha, Anup (Author) |
Journal or Proceedings Title | Proceedings of the 25th Pacific Asia Conference on Information Systems (PACIS 2021) |
ERA Conference ID | 43961 |
Article Number | 517 |
Number of Pages | 8 |
Year | 2021 |
Place of Publication | United States |
ISBN | 9781733632577 |
Web Address (URL) of Paper | https://aisel.aisnet.org/pacis2021/258/ |
Conference/Event | 25th Pacific Asia Conference on Information Systems (PACIS 2021) |
Pacific Asia Conference on Information Systems (PACIS) | |
Event Details | Pacific Asia Conference on Information Systems (PACIS) PACIS Rank A A A A A A A A A A A A A |
Event Details | 25th Pacific Asia Conference on Information Systems (PACIS 2021) Event Date 12 to end of 14 Jul 2021 Event Location Dubai, United Arab Emirates |
Abstract | Knowledge ambidexterity, a simultaneous process of knowledge exploration and exploitation is a vital component for the survival of an organization in volatile business environments. Small and medium-sized enterprises (SMEs) often face obstacles in achieving ambidexterity and managing knowledge. To achieve knowledge ambidexterity and improve the SMEs capabilities, we propose an artefact called 'Knowledge Ambidexterity Framework' (KAF), which effectively utilizes Knowledge Management (KM) processes and the cloud platform. The KAF is underpinned by the theory of organizational ambidexterity to demonstrate how SMEs can explore and exploit knowledge simultaneously. This framework is operationalized using a cloud-based knowledge management system (KMS) powered by IBM Watson services. We adopt Design Science Research methodology to develop and evaluate the KAF. The initial KAF design is presented and its prototype KMS is built. Case study SMEs across different industries are recruited in India and UAE for the evaluation of the artefact. |
Keywords | knowledge management; knowledge ambidexterity; small and medium enterprises; cloud computing |
ANZSRC Field of Research 2020 | 460912. Knowledge and information management |
Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
Byline Affiliations | School of Business |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q6w27/can-cloud-based-knowledge-management-systems-enable-small-medium-enterprises-to-achieve-knowledge-ambidexterity
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