The Importance of Governance in Metaverse/Blockchain Technology in Education

Paper


Shrestha, Anup, De Alwis, Anju and Sarker, Tapan. 2025. "The Importance of Governance in Metaverse/Blockchain Technology in Education." Jung, T., Dieck, M. C., Jeong, S. C., Kim S-H., Sahl, D. and Kim, S. J. (ed.) 9th International XR-Metaverse Conference 2024. Busan, South Korea 22 2022 - 20 May 2024 Switzerland . Springer. pp. 101-112 https://doi.org/10.1007/978-3-031-77975-6_8
Paper/Presentation Title

The Importance of Governance in Metaverse/Blockchain Technology in Education

Presentation TypePaper
AuthorsShrestha, Anup, De Alwis, Anju and Sarker, Tapan
EditorsJung, T., Dieck, M. C., Jeong, S. C., Kim S-H., Sahl, D. and Kim, S. J.
Journal or Proceedings TitleProceedings of the 9th International XR-Metaverse Conference 202
Journal Citationpp. 101-112
Page Range101-112
Number of Pages12
Year2025
PublisherSpringer
Place of PublicationSwitzerland
ISBN9783031779749
9783031779770
9783031779756
Digital Object Identifier (DOI)https://doi.org/10.1007/978-3-031-77975-6_8
Web Address (URL) of Paperhttps://link.springer.com/chapter/10.1007/978-3-031-77975-6_8
Web Address (URL) of Conference Proceedingshttps://link.springer.com/book/10.1007/978-3-031-77975-6
Conference/Event9th International XR-Metaverse Conference 2024
Event Details
9th International XR-Metaverse Conference 2024
Delivery
In person
Event Date
22 May 2022 to end of 20 May 2024
Event Location
Busan, South Korea
Event Venue
Dong-Eui University
Event Web Address (URL)
Abstract

This study explores the governance frameworks necessary for the effective implementation of Blockchain and Metaverse technologies in the education sector, aiming to enhance transparency, data security, and equitable access to educational opportunities. Methodology: Adopting an interpretivist research philosophy, the study employs an inductive qualitative approach, combining data from document analysis and twenty semi-structured interviews to gather comprehensive insights from stakeholders in higher education. Findings: The research identifies significant cost reductions and efficiency improvements in certificate issuance and verification through blockchain technology. It also highlights the transformative potential of the Metaverse in democratizing education and promoting collaborative learning environments. Originality/Value: This study addresses a critical gap in the literature by focusing on the governance of emerging technologies in education. It also highlights the need for design principles necessary for a governance framework, providing valuable insights for policymakers and educational institutions to ensure the responsible and sustainable application of these innovations.

KeywordsGovernance; Certificate Verification; Education; Metaverse; Web3; Blockchain
Contains Sensitive ContentDoes not contain sensitive content
ANZSRC Field of Research 2020350701. Corporate governance
460908. Information systems organisation and management
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SeriesSpringer Proceedings in Business and Economics
Byline AffiliationsSchool of Business
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Ramakrishnan, Muralidharan, Gregor, Shirley, Shrestha, Anup and Soar, Jeffrey. 2023. "Achieving Industry-aligned Education through Digital-Commons: A Case Study." Journal of Computer Information Systems. 63 (4), pp. 950-964. https://doi.org/10.1080/08874417.2022.2115955
Sustainable ocean development and the blue economy
Cadman, Tim, Sarker, Tapan, Karki, Sikha and Marshallsay, Rebecca. 2022. "Sustainable ocean development and the blue economy." Cadman, Tim and Sarker, Tapan (ed.) De Gruyter Handbook of Sustainable Development and Finance. Berlin, Germany. Walter de Gruyter GmbH (European Journal of Nanomedicine). pp. 497-509
Climate change and human security issues in the Asia-Pacific region
McIntosh, Malcolm and Sarker, Tapan. 2011. "Climate change and human security issues in the Asia-Pacific region." Hossain, Moazzem and Selvanathan, Eliyathamby (ed.) Climate Change and Growth in Asia. Cheltenham, United Kingdom. Edward Elgar Publishing. pp. 214-231
Climate finance for sustainable development
Cadman, Tim and Sarker, Tapan. 2022. "Climate finance for sustainable development." Cadman, Tim and Sarker, Tapan (ed.) De Gruyter Handbook of Sustainable Development and Finance. Berlin, Germany. Walter de Gruyter GmbH (European Journal of Nanomedicine). pp. 385-395
Financing sustainable coastal and maritime tourism in the blue economy of the Asia-Pacific
Islam, Md. Wasiul and Sarker, Tapan. 2022. "Financing sustainable coastal and maritime tourism in the blue economy of the Asia-Pacific." Cadman, Tim and Sarker, Tapan (ed.) De Gruyter Handbook of Sustainable Development and Finance. Berlin, Germany. Walter de Gruyter GmbH (European Journal of Nanomedicine). pp. 543-566
Private finance for sustainable development
Sarker, Tapan and Cadman, Tim. 2022. "Private finance for sustainable development." Cadman, Tim and Sarker, Tapan (ed.) De Gruyter Handbook of Sustainable Development and Finance. Berlin, Germany. Walter de Gruyter GmbH (European Journal of Nanomedicine). pp. 251-264
Public finance and fiscal instruments for sustainable development
Zaman, Kazi Arif Uz and Sarker, Tapan. 2022. "Public finance and fiscal instruments for sustainable development." Cadman, Tim and Sarker, Tapan (ed.) De Gruyter Handbook of Sustainable Development and Finance. Berlin, Germany. Walter de Gruyter GmbH (European Journal of Nanomedicine). pp. 153-176
Public finance for sustainable development
Sarker, Tapan and Cadman, Tim. 2022. "Public finance for sustainable development." Cadman, Tim and Sarker, Tapan (ed.) De Gruyter Handbook of Sustainable Development and Finance. Berlin, Germany. Walter de Gruyter GmbH (European Journal of Nanomedicine). pp. 141-152
Origins and evolution of sustainable development and finance
Cadman, Tim and Sarker, Tapan. 2022. "Origins and evolution of sustainable development and finance." Cadman, Tim and Sarker, Tapan (ed.) De Gruyter Handbook of Sustainable Development and Finance. Berlin, Germany. Walter de Gruyter GmbH (European Journal of Nanomedicine). pp. 3-14
Sustainable Coastal and Maritime Tourism: A Potential Blue Economy Avenue for Bangladesh
Islam, Md Wasiul and Sarker, Tapan. 2022. "Sustainable Coastal and Maritime Tourism: A Potential Blue Economy Avenue for Bangladesh." Morgan, Peter J., Huang, Michael C., Voyer, Michelle, Benzaken, Dominique and Watanabe, Atsushi (ed.) Blue Economy and Blue Finance: Toward Sustainable Development and Ocean Governance. Tokyo, Japan. Asian Development Bank Institute. pp. 248-288
Understanding the Challenges Involved in Transitioning to a Low Carbon Economy in South Asia
Sarker, Tapan. 2017. "Understanding the Challenges Involved in Transitioning to a Low Carbon Economy in South Asia." Filho, Walter Leal, Pociovalisteanu, Diana-Mihaela and Al-Amin, Abul Quasem (ed.) Sustainable Economic Development: Green Economy and Green Growth. Cham, Switzerland. Springer. pp. 273-292
Myanmar
Sarker, Tapan and Pe, Swe Sett Kyu. 2016. "Myanmar." Visser, Wayne (ed.) The World Guide to Sustainable Enterprise: Asia Pacific. New York, United States. Routledge. pp. 98-104
Papua New Guinea
Sarker, Tapan and Butt, Lorne. 2016. "Papua New Guinea." Visser, Wayne (ed.) The World Guide to Sustainable Enterprise: Asia Pacific. New York, United States. Routledge. pp. 125-132
How resilient are Islamic financial markets during the COVID-19 pandemic?
Hasan, Md. Bokhtiar, Rashid, Md. Mamunur, Shafiullah, Muhammad and Sarker, Tapan. 2022. "How resilient are Islamic financial markets during the COVID-19 pandemic?" Pacific-Basin Finance Journal. 74, pp. 1-21. https://doi.org/10.1016/j.pacfin.2022.101817
Determinants of the Russia and Asia–Pacific energy trade
Taghizadeh-Hesary, Farhad, Rasoulinezhad, Ehsan, Yoshino, Naoyuki, Sarker, Tapan and Mirza, Nawazish. 2021. "Determinants of the Russia and Asia–Pacific energy trade." Energy Strategy Reviews. 38, pp. 1-9. https://doi.org/10.1016/j.esr.2021.100681
The Role of Government Reform in Improving Voluntary Tax Compliance in the Digital Economy: The Bangladesh Experience
Sarker, Tapan and Ahmed, Md Shabbir. 2022. "The Role of Government Reform in Improving Voluntary Tax Compliance in the Digital Economy: The Bangladesh Experience." Hendriyetty, Nella, Evans, Chris, Kim, Chul Ju and Taghizadeh-Hesary, Farhad (ed.) Taxation in the Digital Economy: New Models in Asia and the Pacific. Oxon, United Kingdom. Routledge. pp. 240-259
From Challenges to Creativity: Enhancing SMEs’ Resilience in the Context of COVID-19
Zutshi, Ambika, Mendy, John, Sharma, Gagan Deep, Thomas, Asha and Sarker, Tapan. 2021. "From Challenges to Creativity: Enhancing SMEs’ Resilience in the Context of COVID-19 ." Sustainability. 13 (12), pp. 1-16. https://doi.org/10.3390/su13126542
AI systems as supplemental agents, rather than primary agents
Saha, Aninda and Sarker, Tapan. 2019. "AI systems as supplemental agents, rather than primary agents." Science.
Can Banks Sustain the Growth in Renewable Energy Supply? An International Evidence
Choudhury, Tonmoy, Kamran, Muhammad, Djajadikerta, Hadrian Geri and Sarker, Tapan. 2021. "Can Banks Sustain the Growth in Renewable Energy Supply? An International Evidence." European Journal of Development Research. https://doi.org/10.1057/s41287-021-00492-z
The 7A Framework: Extending the 4A Framework Based on Exchanges in Subsistence Marketplaces in India and Vietnam
Sarker, Tapan, Dey, Subhendu, Maity, Moutusy, Arli, Denni and Nguyen, Giang. 2022. "The 7A Framework: Extending the 4A Framework Based on Exchanges in Subsistence Marketplaces in India and Vietnam." Journal of Macromarketing. https://doi.org/10.1177/02761467221099818
Social Enterprises and SDGs: A Case Study of SELCO Solar Light Pvt. Ltd, India
Sarker, Tapan, Dey, Subhendu, Yousaf, Anish and Mishra, Abhishek. 2022. "Social Enterprises and SDGs: A Case Study of SELCO Solar Light Pvt. Ltd, India." Markman, Gideon, Ward, Andrew and Steckler, Erica (ed.) World Scientific Encyclopedia of Business Sustainability, Ethics and Entrepreneurship. Volume 2: Sustainable Development Goals (SDGs). New Jersey, United States. World Scientific Publishing. pp. 221-235
Revisiting Development of the Green Bond Market: Evidence of the AHP Approach
Tu, Chuc Anh, Sarker, Tapan and Rasoulinezhad, Ehsan. 2020. Revisiting Development of the Green Bond Market: Evidence of the AHP Approach. Tokyo, Japan. Asian Development Bank Institute.
Taxing for the future: An intergenerational perspective
Sarker, Tapan. 2013. "Taxing for the future: An intergenerational perspective." Hossain, Moazzem, Sarker, Tapan and McIntosh, Malcolm (ed.) The Asian Century, Sustainable Growth and Climate Change: Responsible Futures Matter. Edward Elgar Publishing. pp. 85-110
Sustainable resource development in Asia: Challenges and opportunities
Sharma, Vigya and Sarker, Tapan. 2013. "Sustainable resource development in Asia: Challenges and opportunities." Hossain, Moazzem, Sarker, Tapan and McIntosh, Malcolm (ed.) The Asian Century, Sustainable Growth and Climate Change: Responsible Futures Matter. Edward Elgar Publishing. pp. 225-252
Empowering society for better corporate social responsibility (CSR): The case of Malaysia
Amran, Azlan, Zain, Mustaffa Mohamed, Sulaiman, Maliah, Sarker, Tapan and Ooi, Say Keat. 2013. "Empowering society for better corporate social responsibility (CSR): The case of Malaysia." Kajian Malaysia. 31 (1), pp. 57-78.
Voluntary codes of conduct and their implementation in the Australian mining and petroleum industries: is there a business case for CSR?
Sarker, Tapan K.. 2013. "Voluntary codes of conduct and their implementation in the Australian mining and petroleum industries: is there a business case for CSR?" Asian Journal of Business Ethics. 2 (2), pp. 205-224. https://doi.org/10.1007/s13520-012-0027-3
Incentives and disincentives for reducing emissions under REDD+ in Indonesia
Nurfatriani, Fitri, Salminah, Mimi, Cadman, Tim and Sarker, Tapan. 2018. "Incentives and disincentives for reducing emissions under REDD+ in Indonesia." Hossain, Moazzem, Hales, Robert and Sarker, Tapan (ed.) Pathways to a Sustainable Economy: Bridging the Gap between Paris Climate Change Commitments and Net Zero Emissions. Switzerland. Springer. pp. 191-207
What’s in it for me? The potential for managerial benefits to improve tax compliance
Faridy, Nahida, Freudenberg, Brett and Sarker, Tapan. 2018. "What’s in it for me? The potential for managerial benefits to improve tax compliance." Australian Tax Forum: a journal of taxation policy, law and reform. 33 (2), pp. 307-342.
Complexity, compliance costs and non compliance with VAT by small and medium enterprises in Bangladesh: is there a relationship?
Faridy, Nahida, Copp, Richard, Freudenberg, Brett and Sarker, Tapan. 2014. "Complexity, compliance costs and non compliance with VAT by small and medium enterprises in Bangladesh: is there a relationship?" Australian Tax Forum: a journal of taxation policy, law and reform. 29, pp. 281-328.
The Devil is in the Detail: An Analysis of VAT Compliance Costs for SMEs in a Developing Nation
Faridy, Nahida, Freudenberg, Brett and Sarker, Tapan. 2017. "The Devil is in the Detail: An Analysis of VAT Compliance Costs for SMEs in a Developing Nation." New Zealand Journal of Taxation Law and Policy. 23 (2), pp. 176-203.
'They are a tax fearing people': Deterrent Effect-Penalties, Audit and Corruption in a Developing Country
Faridy, Nahida, Freudenberg, Brett and Sarker, Tapan. 2016. "'They are a tax fearing people': Deterrent Effect-Penalties, Audit and Corruption in a Developing Country." Curtin Law and Taxation Review. 3, pp. 1-50.
Sustainable coffee supply chain management: a case study in Buon Me Thuot City, Daklak, Vietnam
Nguyen, Giang N. T. and Sarker, Tapan. 2018. "Sustainable coffee supply chain management: a case study in Buon Me Thuot City, Daklak, Vietnam." International Journal of Corporate Social Responsibility. 3 (1), pp. 1-17. https://doi.org/10.1186/s40991-017-0024-x
First Demographic Dividend, Digitalization, and Economic Growth: Bangladesh’s Experience
Zaman, Kazi Arif Uz and Sarker, Tapan. 2021. "First Demographic Dividend, Digitalization, and Economic Growth: Bangladesh’s Experience." Park, Sang-Chul, Ogawa, Naohiro, Kim, Chul Ju, Sirivunnabood, Pitchaya and Le, Thai-Ha (ed.) Demographic transition and its impacts in Asia and Europe. Tokyo, Japan. Asian Development Bank Institute. pp. 123-161
Promoting Sustainable Development through Realising the First Demographic Dividend Opportunity in the Digital Economy: The Nepal Experience
Tandukar, Shristi, Sarker, Tapan and Dey, Sima Rani. 2021. "Promoting Sustainable Development through Realising the First Demographic Dividend Opportunity in the Digital Economy: The Nepal Experience." Park, Sang-Chul, Ogawa, Naohiro, Kim, Chul Ju, Sirivunnabood, Pitchaya and Le, Thai-Ha (ed.) Demographic Transition and Its Impacts in Asia and Europe. Tokyo, Japan. Asian Development Bank Institute. pp. 162-191
Energy Security and Economic Integration: A Comparative Analysis of Europe and Asia-Pacific
Taghizadeh-Hesary, Farhad, Sarker, Tapan, Mortha, Aline and Kim, Chul Ju. 2021. "Energy Security and Economic Integration: A Comparative Analysis of Europe and Asia-Pacific." Park, Sang Chul, Kim, Chul Ju, Taghizadeh-Hesary, Farhad and Sirivunnabood, Pitchaya (ed.) Economic Integration in Asia and Europe: Lessons and Policies. Tokyo, Japan. Asian Development Bank Institute. pp. 593-620
Weaknesses of VAT in Nepal
Sharma, Dhani Ram and Sarker, Tapan. 2014. "Weaknesses of VAT in Nepal." International VAT Monitor. 25 (3), pp. 140-142.
The Role of Fiscal Incentives and Market-Based Incentives in Promoting Energy Efficiency in the Industrial Sector: Case Studies from Asia
Sarker, Tapan, Taghizadeh-Hesary, Farhad, Mortha, Aline and Saha, Anjan. 2021. "The Role of Fiscal Incentives and Market-Based Incentives in Promoting Energy Efficiency in the Industrial Sector: Case Studies from Asia." Liu, Yang, Taghizadeh-Hesary, Farhad and Yoshino, Naoyuki (ed.) Energy Efficiency Financing and Market-Based Instruments. Singapore. Springer. pp. 131-149
Mahindra & Mahindra – Mainstreaming Sustainability Through Knowledge Building
Sarker, Tapan, Ray, Subhasis and Gazder, Beroz. 2017. "Mahindra & Mahindra – Mainstreaming Sustainability Through Knowledge Building." Lenssen, Gilbert, Rhee, Jay Hyuk and Martinez, Fabien (ed.) The Role of Corporate Sustainability in Asian Development: A Case Study Handbook in the Automotive and ICT Industries. Switzerland. Springer. pp. 145-165
Factors influencing managers’ environmental investment decisions: an empirical examination in the Australian offshore oil and gas industry
Sarker, Tapan. 2017. "Factors influencing managers’ environmental investment decisions: an empirical examination in the Australian offshore oil and gas industry." International Journal of Environmental Policy and Decision Making. 2 (3), pp. 236-270. https://doi.org/10.1504/IJEPDM.2017.085408
The Asian century, sustainable growth and climate change: Responsible futures matter
Hossain, Moazzem, Sarker, Tapan and McIntosh, Malcolm. Hossain, Moazzem, Sarker, Tapan and McIntosh, Malcolm (ed.) 2013. The Asian century, sustainable growth and climate change: Responsible futures matter. United States. Edward Elgar Publishing.
The hidden compliance cost of VAT: An exploration of psychological and corruption costs of VAT in a developing country
Faridy, Nahida, Freudenberg, Brett, Sarker, Tapan and Copp, Richard. 2016. "The hidden compliance cost of VAT: An exploration of psychological and corruption costs of VAT in a developing country." eJournal of Tax Research. 14 (1), pp. 166-205.
Pathways to a sustainable economy: Bridging the gap between Paris climate change commitments and net zero emissions
Hossain, Moazzem, Hales, Robert and Sarker, Tapan. Hossain, Moazzem, Hales, Robert and Sarker, Tapan (ed.) 2018. Pathways to a sustainable economy: Bridging the gap between Paris climate change commitments and net zero emissions. Switzerland. Springer.
Is the literacy of small business owners important for cash flow management?: The experts’ perspective
Belle Isle, Melissa, Freudenberg, Brett and Sarker, Tapan. 2018. "Is the literacy of small business owners important for cash flow management?: The experts’ perspective." Journal of the Australasian Tax Teachers Association. 13 (1), pp. 31-67.
Predicting intention to recycle on the basis of the theory of planned behaviour
Arli, Denni, Badejo, Abi, Carlini, Joan, France, Cassandra, Jebarajakirthy, Charles, Knox, Kathy, Pentecost, Robin, Perkins, Helen, Thaichon, Park, Sarker, Tapan and Wright, Owen. 2019. "Predicting intention to recycle on the basis of the theory of planned behaviour." International Journal of Nonprofit and Voluntary Sector Marketing. 25 (2), pp. 1-14. https://doi.org/10.1002/nvsm.1653
Investigating solutions for the development of a green bond market: Evidence from analytic hierarchy process
Tu, Chuc Anh, Rasoulinezhad, Ehsan and Sarker, Tapan. 2020. "Investigating solutions for the development of a green bond market: Evidence from analytic hierarchy process." Finance Research Letters. 34, pp. 1-5. https://doi.org/10.1016/j.frl.2020.101457
Role of energy finance in geothermal power development in Japan
Taghizadeh-Hesary, Farhad, Mortha, Aline, Farabi-Asl, Hadi, Sarker, Tapan, Chapman, Andrew, Shigetomi, Yosuke and Fraser, Timothy. 2020. "Role of energy finance in geothermal power development in Japan." International Review of Economics and Finance. 70, pp. 398-412. https://doi.org/10.1016/j.iref.2020.06.011
The business tax literacy of Australian small businesses
Belle Isle, Melissa, Freudenberg, Brett and Sarker, Tapan. 2022. "The business tax literacy of Australian small businesses." Australian Tax Forum: a journal of taxation policy, law and reform. 37 (1), pp. 65-103.
Role of the Land-Based Private Sector in Low-Emission Development: An Indonesian Case
Alviya, Iis, Sarker, Tapan, Sarvaiya, Harsha and Iftekhar, Md Sayed. 2021. "Role of the Land-Based Private Sector in Low-Emission Development: An Indonesian Case." Sustainability. 13 (24), pp. 1-22. https://doi.org/10.3390/su132413811
Quality infrastructure and natural disaster resiliency: A panel analysis of Asia and the Pacific
Taghizadeh-Hesary, Farhad, Sarker, Tapan, Yoshino, Naoyuki, Mortha, Aline and Vo, Xuan Vinh. 2020. "Quality infrastructure and natural disaster resiliency: A panel analysis of Asia and the Pacific." Economic Analysis and Policy. 69, pp. 394-406. https://doi.org/10.1016/j.eap.2020.12.021
Revisiting conventional and green finance spillover in post-COVID world: Evidence from robust econometric models
Sharma, Gagan Deep, Sarker, Tapan, Rao, Amar, Talan, Gaurav and Jain, Mansi. 2022. "Revisiting conventional and green finance spillover in post-COVID world: Evidence from robust econometric models." Global Finance Journal. 51, pp. 1-22. https://doi.org/10.1016/j.gfj.2021.100691
Neuroentrepreneurship: an integrative review and research agenda
Sharma, Gagan Deep, Paul, Justin, Srivastava, Mrinalini, Yadav, Anshita, Mendy, John, Sarker, Tapan and Bansal, Sanchita. 2021. "Neuroentrepreneurship: an integrative review and research agenda." Entrepreneurship and Regional Development. 33 (9-10), pp. 863-893. https://doi.org/10.1080/08985626.2021.1966106
Conditional acceptance of digitized business model innovation at the BoP: A stakeholder analysis of eKutir in India
Sengupta, Tuhin, Narayanamurthy, Gopalakrishnan, Hota, Pradeep Kumar, Sarker, Tapan and Dey, Subhendu. 2021. "Conditional acceptance of digitized business model innovation at the BoP: A stakeholder analysis of eKutir in India." Technological Forecasting and Social Change. 170, pp. 1-12. https://doi.org/10.1016/j.techfore.2021.120857
Renewable energy generation from livestock waste for a sustainable circular economy in Bangladesh
Islam, K. M. Nazmul, Sarker, Tapan, Taghizadeh-Hesary, Farhad, Atri, Anashuwa Chowdhury and Alam, Mohammad Shafiul. 2021. "Renewable energy generation from livestock waste for a sustainable circular economy in Bangladesh." Renewable and Sustainable Energy Reviews. 139, pp. 1-13. https://doi.org/10.1016/j.rser.2020.110695
Spillovers of the COVID-19 Pandemic: Impact on Global Economic Activity, the Stock Market, and the Energy Sector
Hasan, Md. Bokhtiar, Mahi, Masnun, Sarker, Tapan and Amin, Md. Ruhul. 2021. "Spillovers of the COVID-19 Pandemic: Impact on Global Economic Activity, the Stock Market, and the Energy Sector." Journal of Risk and Financial Management. 14 (5), pp. 1-18. https://doi.org/10.3390/jrfm14050200
Promoting energy efficiency financing within the G20: the role of fiscal instruments
Sarker, Tapan, Taghizadeh-Hesary, Farhad and Yoshino, Naoyuki. 2021. Promoting energy efficiency financing within the G20: the role of fiscal instruments. Germany. Global Solutions Initiative Foundation.
Sustainable Coastal and Maritime Tourism: A Potential Blue Economy Avenue for Bangladesh
Islam, Md Wasiul and Sarker, Tapan. 2021. Sustainable Coastal and Maritime Tourism: A Potential Blue Economy Avenue for Bangladesh. Japan. Asian Development Bank Institute.
Demographic Dividend, Digital Innovation, and Economic Growth: Bangladesh Experience
Zaman, Kazi Arif Uz and Sarker, Tapan. 2021. Demographic Dividend, Digital Innovation, and Economic Growth: Bangladesh Experience. Japan. Asian Development Bank Institute.
Supporting SMEs in Sustainable Strategy Development Post-Covid-19: Challenges and Policy Agenda for the G20
Barbagila, Martina, Buttice, Vincenzo, Giudici, Giancarlo, Mendy, John, Sarker, Tapan, Sharma, Gagan D., Thomas, Asha and Zutshi, Ambika. 2021. Supporting SMEs in Sustainable Strategy Development Post-Covid-19: Challenges and Policy Agenda for the G20. Germany. Global Solutions Initiative Foundation.
Building the business case for climate change adaptation: Lessons from Coastal Australia
Hales, Rob, Banhalmi-Zakar, Zsuzsa, Sarker, Tapan, Lo, Alex, Chai, Andreas, Whittlesea, Emma, Fleming, Chris, Kelly, Katrina and Bun, Mara. 2016. Building the business case for climate change adaptation: Lessons from Coastal Australia. Australia. National Climate Change Adaptation Research Facility.
A general equilibrium assessment of climate change–induced loss of agricultural productivity in Nepal
Chalise, Sudarshan, Naranpanawa, Athula, Bandara, Jayatilleke S. and Sarker, Tapan. 2017. "A general equilibrium assessment of climate change–induced loss of agricultural productivity in Nepal." Economic Modelling. 62, pp. 43-50. https://doi.org/10.1016/j.econmod.2017.01.014
Factors Influencing the Green Bond Market Expansion: Evidence from a Multi-Dimensional Analysis
Tu, Chuc Anh, Sarker, Tapan and Rasoulinezhad, Ehsan. 2020. "Factors Influencing the Green Bond Market Expansion: Evidence from a Multi-Dimensional Analysis." Journal of Risk and Financial Management. 13 (6), pp. 1-14. https://doi.org/10.3390/jrfm13060126
A survey on detection of cybersecurity threats on Twitter using deep learning
Alsodi, Omar, Zhou, Xujuan, Gururajan, Raj and Shrestha, Anup. 2021. "A survey on detection of cybersecurity threats on Twitter using deep learning." Xu, Guandong, Ali, Raian, Zaghouani, Wajdi, Tao, Xiaohui and Li, Lin (ed.) 8th IEEE International Conference on Behavioural and Social Computing (BESC 2021). Doha, Qatar 29 - 31 Oct 2021 United States. https://doi.org/10.1109/BESC53957.2021.9635406
Towards a user-level self-management of COVID-19 using mobile devices supported by Artificial Intelligence, 5G and the Cloud
Ahmed, Sajjad, Shrestha, Anup and Yong, Jianming. 2021. "Towards a user-level self-management of COVID-19 using mobile devices supported by Artificial Intelligence, 5G and the Cloud." Siuly, Siuly, Wang, Hua, Chen, Lu, Guo, Yanhui and Xing, Chunxiao (ed.) 10th International Conference on Health Information Science (HIS 2021). Melbourne, Australia 25 - 28 Oct 2021 Switzerland. https://doi.org/10.1007/978-3-030-90885-0_4
Does digital transformation of the Australian healthcare supply chain improve clinical safety?
Smith, Sean, Lane, Michael, Toleman, Mark and Shrestha, Anup. 2021. "Does digital transformation of the Australian healthcare supply chain improve clinical safety?" Beydoun, Ghassan, Fernandez, Fernandez and Xu, Dongming (ed.) 32nd Australasian Conference on Information Systems (ACIS 2021). Sydney, Australia 06 - 10 Dec 2021 Sydney, Australia.
Can cloud-based knowledge management systems enable small & medium enterprises to achieve knowledge ambidexterity?
Saratchandra, Minu and Shrestha, Anup. 2021. "Can cloud-based knowledge management systems enable small & medium enterprises to achieve knowledge ambidexterity?" 25th Pacific Asia Conference on Information Systems (PACIS 2021). Dubai, United Arab Emirates 12 - 14 Jul 2021 United States.
Financial inclusion and macroeconomic performance: Connecting the dots, setting the agenda
Chavriya, Shubham, Sharma, Gagan Deep and Sarker, Tapan. 2022. "Financial inclusion and macroeconomic performance: Connecting the dots, setting the agenda." 35th Australian and New Zealand Academy of Management Conference (ANZAM 2022). Australia 06 - 07 Dec 2022 Australia. Australian and New Zealand Academy of Management.
Sustainable development and finance post-pandemic – future directions and challenges
Cadman, Timothy and Sarker, Tapan. 2022. "Sustainable development and finance post-pandemic – future directions and challenges." De Gruyter Handbook of Sustainable Development and Finance. Germany. Walter de Gruyter. pp. 653-665
Top of the Grade: Factors that could influence small business literacy
Belle Isle, Melissa, Freudenberg, Brett and Sarker, Tapan. 2022. "Top of the Grade: Factors that could influence small business literacy." Journal of Australian Taxation. 24 (1), pp. 5-34.
Digital Transformation Towards Ambidextrous Learning Organization using Cloud Computing: A Systematic Literature Review
Saratchandra, Minu, Shrestha, Anup and Murray, Peter A.. 2022. "Digital Transformation Towards Ambidextrous Learning Organization using Cloud Computing: A Systematic Literature Review." 35th Australian and New Zealand Academy of Management Conference (ANZAM 2022). Australia 06 - 07 Dec 2022 Australia. Australian and New Zealand Academy of Management.
Sustainable open vehicle routing with release-time and time-window: a two-echelon distribution system
Babagolzadeh, M., Shrestha, A., Abbasi, B., Zhang, S., Atefi, R. and Woodhead, A.. 2019. "Sustainable open vehicle routing with release-time and time-window: a two-echelon distribution system." Ivanov, Dmitry, Dolgui, Alexandre and Yalaoui, Farouk (ed.) 9th IFAC Conference on Manufacturing Modelling, Management and Control (MIM 2019). Berlin, Germany 28 - 30 Aug 2019 Laxenburg, Austria. https://doi.org/10.1016/j.ifacol.2019.11.219
An e-tourism adoption model & its implications for tourism industry in Nepal
Lama, Sanjay, Pradhan, Sojen and Shrestha, Anup. 2019. "An e-tourism adoption model & its implications for tourism industry in Nepal." Pesonen, Juho and Neidhardt, Julia (ed.) International Conference in Information and Communication Technologies in Tourism 2019. Nicosia, Cyprus 30 Jan - 01 Feb 2019 Cham, Switzerland. https://doi.org/10.1007/978-3-030-05940-8_23
Exploring the formation of mobile travel website quality and predicting its influence on travelers’ behavioral intentions
Chan, Janelle, Chan, Irene Cheng Chu, Sassenberg, Anne-Marie and Shrestha, Anup. 2021. "Exploring the formation of mobile travel website quality and predicting its influence on travelers’ behavioral intentions." Journal of China Tourism Research. 18 (5), pp. 1011 - 1034. https://doi.org/10.1080/19388160.2021.1969310
The Impact of Personality Traits Towards the Intention to Adopt Mobile Learning
Sanjebad, Nesa Nabipour, Shrestha, Anup and Shahid, Pezhman. 2020. "The Impact of Personality Traits Towards the Intention to Adopt Mobile Learning." Sharma, Sujeet K., Dwivedi, Yogesh K., Metri, Bhimaraya and Rana, Nripendra P. (ed.) IFIP WG 8.6 International Conference on Transfer and Diffusion of IT (TDIT 2020). Tiruchirappalli, India 18 - 19 Dec 2020 Cham, Switzerland. https://doi.org/10.1007/978-3-030-64861-9_17
Assessment of Complexity in Cloud Computing Adoption: a Case Study of Local Governments in Australia
Ali, Omar, Shrestha, Anup, Ghasemaghaei, Maryam and Beydoun, Ghassan. 2022. "Assessment of Complexity in Cloud Computing Adoption: a Case Study of Local Governments in Australia." Information Systems Frontiers: a journal of research and innovation. 24 (2), pp. 595-617. https://doi.org/10.1007/s10796-021-10108-w
How can Small Businesses Achieve Knowledge Ambidexterity Using Cloud-based Knowledge Management Systems?
Shrestha, Anup and Chandra, Minu Sarat. 2020. "How can Small Businesses Achieve Knowledge Ambidexterity Using Cloud-based Knowledge Management Systems?" 24th Pacific Asia Conference on Information Systems (PACIS 2020). Dubai, United Arab Emirates 20 - 24 Jun 2020 Atlanta, United States.
Inclusion of Complementary Industry Knowledge in IT Service Management Curriculum – A Case Study
Ramakrishnan, Muralidharan, Shrestha, Anup and Soar, Jeffrey. 2020. "Inclusion of Complementary Industry Knowledge in IT Service Management Curriculum – A Case Study." 24th Pacific Asia Conference on Information Systems (PACIS 2020). Dubai, United Arab Emirates 20 - 24 Jun 2020 Atlanta, United States.
Cloud computing technology adoption: an evaluation of key factors in local governments
Ali, Omar, Shrestha, Anup, Osmanaj, Valmira and Muhammed, Shahnawaz. 2021. "Cloud computing technology adoption: an evaluation of key factors in local governments." Information Technology and People. 34 (2), pp. 666-703. https://doi.org/10.1108/ITP-03-2019-0119
Sustainable cold supply chain management under demand uncertainty and carbon tax regulation
Babagolzadeh, Mahla, Shrestha, Anup, Abbasi, Babak, Zhang, Yahua, Woodhead, Alice and Zhang, Anming. 2020. "Sustainable cold supply chain management under demand uncertainty and carbon tax regulation." Transportation Research Part D: Transport and Environment. 80, pp. 1-30. https://doi.org/10.1016/j.trd.2020.102245
Exploration and implication of factors affecting e-tourism adoption in developing countries: a case of Nepal
Lama, Sanjay, Pradhan, Sojen and Shrestha, Anup. 2020. "Exploration and implication of factors affecting e-tourism adoption in developing countries: a case of Nepal." Journal of Information Technology and Tourism. 22, pp. 5-32. https://doi.org/10.1007/s40558-019-00163-0
IT service management knowledge ecosystem – literature review and a conceptual model
Ramakrishnan, Muralidharan, Shrestha, Anup, Cater-Steel, Aileen and Soar, Jeffrey. 2018. "IT service management knowledge ecosystem – literature review and a conceptual model." 29th Australasian Conference on Information Systems (ACIS 2018). Sydney, Australia 03 - 05 Dec 2018 Australia.
Barriers of e-tourism adoption in developing countries: a case study of Nepal
Lama, Sanjay, Pradhan, Sojen, Shrestha, Anup and Beirman, David. 2018. "Barriers of e-tourism adoption in developing countries: a case study of Nepal." 29th Australasian Conference on Information Systems (ACIS 2018). Sydney, Australia 03 - 05 Dec 2018 Australia.
Facilitating knowledge transfer based on a resource based view of tacit knowledge stock: a skills assessment perspective
Pant, Aastha, Shrestha, Anup, Kong, Eric and Ally, Mustafa. 2018. "Facilitating knowledge transfer based on a resource based view of tacit knowledge stock: a skills assessment perspective." 29th Australasian Conference on Information Systems (ACIS 2018). Sydney, Australia 03 - 05 Dec 2018 Australia.
The role of fiscal instruments in encouraging the private sector and smallholders to reduce emissions from deforestation and forest degradation: Evidence from Indonesia
Cadman, Tim, Sarker, Tapan, Muttaqin, Zahrul, Nurfatriani, Firti and Maraseni, Tek. 2019. "The role of fiscal instruments in encouraging the private sector and smallholders to reduce emissions from deforestation and forest degradation: Evidence from Indonesia." Forest Policy and Economics. 108, pp. 1-10. https://doi.org/10.1016/j.forpol.2019.04.017
Assessing information security risks in the cloud: a case study of Australian local government authorities
Ali, Omar, Shrestha, Anup, Chatfield, Akemi and Murray, Peter A.. 2020. "Assessing information security risks in the cloud: a case study of Australian local government authorities." Government Information Quarterly: an international journal of information technology management, policies, and practices. 37 (1). https://doi.org/10.1016/j.giq.2019.101419
Optimal delivery and replenishment policies for perishable products considering lost sale cost: an efficient hybrid algorithm
Babagolzadeh, Mahla, Pirayesh, Mohammadali and Shrestha, Anup. 2021. "Optimal delivery and replenishment policies for perishable products considering lost sale cost: an efficient hybrid algorithm." International Journal of Industrial and Systems Engineering. 37 (3), pp. 306-333. https://doi.org/10.1504/IJISE.2020.10024103
Development and evaluation of a software-mediated process assessment method for IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Behari, Suren and Rajaeian, Mohammad Mehdi. 2020. "Development and evaluation of a software-mediated process assessment method for IT service management." Information and Management. 57 (4). https://doi.org/10.1016/j.im.2019.103213
Towards a taxonomy of process quality characteristics for assessment
Shrestha, Anup. 2018. "Towards a taxonomy of process quality characteristics for assessment." Stamelos, Ioannis, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 18th International Conference on Software Process Improvement and Capability Determination (SPICE 2018). Thessaloniki, Greece 09 - 10 Oct 2018 Cham, Switzerland. https://doi.org/10.1007/978-3-030-00623-5_4
Managing knowledge and learning for process improvement: a software-mediated process assessment approach for IT service management
Shrestha, Anup, Kong, Eric and Cater-Steel, Aileen. 2018. "Managing knowledge and learning for process improvement: a software-mediated process assessment approach for IT service management." Syed, Jawad, Murray, Peter A., Hislop, Donald and Mouzughi, Yusra (ed.) The Palgrave handbook of knowledge management. Houndmills, United Kingdom. Palgrave Macmillan. pp. 621-641
A systematic literature mapping to investigate the role of IT in knowledge stock and transfer
Pant, Aastha, Shrestha, Anup, Kong, Eric and Ally, Mustafa. 2018. "A systematic literature mapping to investigate the role of IT in knowledge stock and transfer." Tanabu, Motonari and Senoo, Dai (ed.) 22nd Pacific Asia Conference on Information Systems (PACIS 2018). Yokohama, Japan 26 - 30 Jun 2018
Interpretation and reporting of process capability results: focus on improvement
Behari, Suren, Cater-Steel, Aileen, Shrestha, Anup and Soar, Jeffrey. 2018. "Interpretation and reporting of process capability results: focus on improvement." Stamelos, Ioannis, O’Connor, Rory v., Rout, Terry and Dorling, Alec (ed.) 18th International Conference on Software Process Improvement and Capability Determination (SPICE 2018). Thessaloniki, Greece 09 - 10 Oct 2018 Cham, Switzerland. https://doi.org/10.1007/978-3-030-00623-5_12
A software artefact to support standard-based process assessment: evolution of the TIPA® framework in a design science research project
Barafort, Beatrix, Shrestha, Anup, Cortina, Stephane and Renault, Alain. 2018. "A software artefact to support standard-based process assessment: evolution of the TIPA® framework in a design science research project." Computer Standards and Interfaces. 60, pp. 37-47. https://doi.org/10.1016/j.csi.2018.04.009
Benefits and relevance of International Standards in a design science research project for process assessments
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2018. "Benefits and relevance of International Standards in a design science research project for process assessments." Computer Standards and Interfaces. 60, pp. 48-56. https://doi.org/10.1016/j.csi.2018.04.011
Cloud computing-enabled healthcare opportunities, issues, and applications: a systematic review
Ali, Omar, Shrestha, Anup, Soar, Jeffrey and Wamba, Samuel Fosso. 2018. "Cloud computing-enabled healthcare opportunities, issues, and applications: a systematic review." International Journal of Information Management. 43, pp. 146-158. https://doi.org/10.1016/j.ijinfomgt.2018.07.009
Perceived potential for value creation from cloud computing: a study of the Australian regional government sector
Ali, Omar, Soar, Jeffrey and Shrestha, Anup. 2018. "Perceived potential for value creation from cloud computing: a study of the Australian regional government sector." Behaviour and Information Technology. 37 (12), pp. 1157-1176. https://doi.org/10.1080/0144929X.2018.1488991
Knowledge management: (potential) future research directions
Hislop, Donald, Murray, Peter A., Shrestha, Anup, Syed, Jawad and Mouzughi, Yusra. 2018. "Knowledge management: (potential) future research directions." Syed, Jawad, Murray, Peter A., Hislop, Donald and Mouzughi, Yusra (ed.) The Palgrave handbook of knowledge management. Houndmills, United Kingdom. Palgrave Macmillan. pp. 691-703
On valuation of smart grid architectures: an enterprise engineering perspective
Razo-Zapata, Ivan S., Shrestha, Anup and Proper, Erik. 2017. "On valuation of smart grid architectures: an enterprise engineering perspective." Reinhartz-Berger, I., Gulden, J., Nurcan, S., Guédria, W. and Bera, P. (ed.) Enterprise, Business-Process and Information Systems Modeling. (BPMDS 2017, EMMSAD 2017). Essen, Germany 12 - 13 Jun 2017 Switzerland. https://doi.org/10.1007/978-3-319-59466-8_22
Analysis of the Total Cost of Ownership for Cloud Computing Technology Adoption: A Case Study of Regional Municipal Government Sector
Ali, Omar and Shrestha, Anup. 2017. "Analysis of the Total Cost of Ownership for Cloud Computing Technology Adoption: A Case Study of Regional Municipal Government Sector." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.
Facilitating Knowledge Transfer for Innovation: Towards a Decision Support System to Identify Knowledge Stock in the ICT Profession
Shrestha, Anup, Kong, Eric and Collins, Paul. 2017. "Facilitating Knowledge Transfer for Innovation: Towards a Decision Support System to Identify Knowledge Stock in the ICT Profession." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.
An Assessment Framework to Determine the Strategic Value of IT Architectures in Smart Grids
Razo-Zapata, Ivan S., Shrestha, Anup and Proper, Erik. 2017. "An Assessment Framework to Determine the Strategic Value of IT Architectures in Smart Grids." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.
The evolution of the TIPA framework: towards the automation of the assessment process in a design science research project
Barafort, Beatrix, Shrestha, Anup and Cortina, Stephane. 2017. "The evolution of the TIPA framework: towards the automation of the assessment process in a design science research project." Mas, Antonia, Mesquida, Antoni, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 17th International Conference on Software Process Improvement and Capability Determination (SPICE 2017). Palma de Mallorca, Spain 04 - 05 Oct 2017 Cham, Switzerland. https://doi.org/10.1007/978-3-319-67383-7_9
The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2017. "The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment." Mas, Antonia, Mesquida, Antoni, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 17th International Conference on Software Process Improvement and Capability Determination (SPICE 2017). Palma de Mallorca, Spain 04 - 05 Oct 2017 Cham, Switzerland. https://doi.org/10.1007/978-3-319-67383-7_32
Managing the risks of data security and privacy in the cloud: a shared responsibility between the cloud service provider and the client organisation
Lane, Michael, Shrestha, Anup and Ali, Omar. 2017. "Managing the risks of data security and privacy in the cloud: a shared responsibility between the cloud service provider and the client organisation." Bright Internet Global Summit 2017. Seoul, Korea 08 - 10 Dec 2017
Conducting software-mediated assessments for improvement
Shrestha, Anup. 2017. "Conducting software-mediated assessments for improvement." Sharing experiences of business computing between Australia and Korea (2017). Hobart, Australia 06 Dec 2017
Comparative evaluation of zero deforestation governance
Cadman, Tim, Maraseni, Tek, Sarker, Tapan and Ma, Hwan Ok. 2017. "Comparative evaluation of zero deforestation governance." EFTRN News. 58, pp. 161-168.
Decision support systems for IT service management
Cater-Steel, Aileen, Valverde, Raul, Shrestha, Anup and Toleman, Mark. 2016. "Decision support systems for IT service management." International Journal of Information and Decision Sciences. 8 (3), pp. 284-304. https://doi.org/10.1504/IJIDS.2016.078588
Innovative decision support for IT service management
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2016. "Innovative decision support for IT service management." Journal of Decision Systems. 25 (Supplement 1), pp. 486-499. https://doi.org/10.1080/12460125.2016.1187424
Evaluation of software mediated process assessments for IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2015. "Evaluation of software mediated process assessments for IT service management." Rout, Terry, O’Connor, Rory V. and Dorling, Alec (ed.) 15th International Conference on Software Process Improvement and Capability Determination (SPICE 2015). Gothenburg, Sweden 16 - 17 Jun 2015 Cham, Switzerland. https://doi.org/10.1007/978-3-319-19860-6_7
Software-mediated process assessment in IT service management
Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark, Rout, Terry and Shrestha, Anup. 2013. "Software-mediated process assessment in IT service management." Woronowicz, Tanja, Rout, Terry, O'Connor, Rory and Dorling, Alec (ed.) 13th International Conference on Software Process Improvement and Capability Determination (SPICE 2013). Bremen, Germany 04 - 06 Jun 2013 Berlin, Germany. https://doi.org/10.1007/978-3-642-38833-0_17
An empirical analysis of SNS users and their privacy and security awareness of risks associated with sharing SNS profiles (online identities)
Lane, Michael Steven and Shrestha, Anup. 2011. "An empirical analysis of SNS users and their privacy and security awareness of risks associated with sharing SNS profiles (online identities)." Rotchanakitumnuai, Siriluck and Kaewkitipong, Laddawan (ed.) 11th International Conference on Electronic Business: Borderless e-Business for the Next Decade (ICEB 2011). Bangkok, Thailand 28 Nov - 02 Dec 2011 Bangkok, Thailand.
A measurement model to link process operational measures to risks associated with attainment of business critical success factors
Behari, Suren, Cater-Steel, Aileen, Shrestha, Anup and Soar, Jeffrey. 2016. "A measurement model to link process operational measures to risks associated with attainment of business critical success factors." 6th International Engaged Management Scholarship Conference (EMS 2016). Paris, France 08 - 11 Sep 2016
Software-mediated process assessment for IT service capability management
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2014. "Software-mediated process assessment for IT service capability management." Avgerou, Chrisanthi and Te'eni, Dov (ed.) 22nd European Conference on Information Systems (ECIS 2014): Digital Work, Digital Life. Tel Aviv, Israel 09 - 11 Jun 2014 Tel Aviv, Israel.
How to communicate evaluation work in design science research? An exemplar case study
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2014. "How to communicate evaluation work in design science research? An exemplar case study." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014). Auckland, New Zealand 08 - 10 Dec 2014 Auckland, New Zealand.
A decision support tool to define scope in IT service management process assessment and improvement
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2013. "A decision support tool to define scope in IT service management process assessment and improvement." vom Brocke, Jan, Hekkala, Riitta, Ram, Sudha and Rossi, Matti (ed.) 8th International Conference on Design Science at the Intersection of Physical and Virtual Design (DESRIST 2013). Helsinki, Finland 11 - 12 Jun 2013 Germany. Springer. https://doi.org/10.1007/978-3-642-38827-9_21
Building a software tool for transparent and efficient process assessments in IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "Building a software tool for transparent and efficient process assessments in IT service management." Tremblay, M. C., VanderMeer, D., Rothenberger, M., Gupta, A. and Yoon, V. (ed.) 9th International Conference on Design Science Research in Information Systems and Technologies (DESRIST 2014): Advancing the Impact of Design Science: Moving from Theory to Practice. Miami, United States 22 - 23 May 2014 Germany. Springer. https://doi.org/10.1007/978-3-319-06701-8_16
Virtualising process assessments to facilitate continual service improvement in IT service management
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2015. "Virtualising process assessments to facilitate continual service improvement in IT service management." 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Adelaide, South Australia.
The issue of reliability in software mediated process assessments
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Rout, Terry and Behari, Suren. 2016. "The issue of reliability in software mediated process assessments." Clarke, Paul M., O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) Software Process Improvement and Capability Determination 16th International Conference, SPICE 2016. Dublin, Ireland 09 - 10 Jun 2016 Switzerland. https://doi.org/10.1007/978-3-319-38980-6_15
The Political economy of sustainable development: policy instruments and market mechanisms
Cadman, Tim, Eastwood, Lauren, Lopez-Casero Michaelis, Federico, Maraseni, Tek, Pittock, Jamie and Sarker, Tapan. 2015. The Political economy of sustainable development: policy instruments and market mechanisms. Cheltenham, Northampton,United Kingdom. Edward Elgar Publishing.
Towards transparent and efficient process assessments for IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2014. "Towards transparent and efficient process assessments for IT service management." Communications in Computer and Information Science. 477, pp. 165-176. https://doi.org/10.1007/978-3-319-13036-1_15
Consistent! Transparent! D.I.Y. ITSM process assessment approach
Shrestha, Anup and Kennedy, Graham. 2014. "Consistent! Transparent! D.I.Y. ITSM process assessment approach." iTSMF Australia Annual Conference (LEADit 2014): IT Service Management in a Connected World. Melbourne, Australia 13 - 15 Aug 2014 Melbourne, Australia.
A method to select IT service management processes for improvement
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "A method to select IT service management processes for improvement." JITTA: an information systems journal. 15 (3), pp. 31-56.
Smart tools for IT service management: a review of two decision support system projects
Valverde, Raul, Cater-Steel, Aileen, Shrestha, Anup and Toleman, Mark. 2014. "Smart tools for IT service management: a review of two decision support system projects." Sharda, Ramesh and Sagarnaga, Jose (ed.) 4th International Conference on Engaged Management Scholarship (EDBA 2014): Bridging. Tulsa, United States 11 - 14 Sep 2014 Tulsa, OK. United States. https://doi.org/10.2139/ssrn.2553012
Development and evaluation of a software-mediated process assessment approach in IT service management
Shrestha, Anup. 2015. Development and evaluation of a software-mediated process assessment approach in IT service management. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
A tool for IT service management process assessment for process improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark and Rout, Terry. 2013. "A tool for IT service management process assessment for process improvement." Heidrich, Jens, Oivo, Markku, Jedlitschka, Andreas and Baldassarre, Marie Teresa (ed.) 14th International Conference on Product-Focused Software Process Improvement (PROFES 2013). Paphos, Cyprus 12 - 14 Jun 2013 Berlin, Germany. Springer. https://doi.org/10.1007/978-3-642-39259-7_27
ITSM process assessments using ISO/IEC 15504 for CSI
Shrestha, Anup, Collins, Paul and Cater-Steel, Aileen. 2013. "ITSM process assessments using ISO/IEC 15504 for CSI." Informed Intelligence: ITSMF Australia Bulletin.
Efficient intrusion detection scheme based on SVM
Zhou, Guangping and Shrestha, Anup. 2013. "Efficient intrusion detection scheme based on SVM." Journal of Networks. 8 (9), pp. 2128-2134. https://doi.org/10.4304/jnw.8.9.2128-2134
Social ITSM - challenges and benefits
Shrestha, Anup. 2012. "Social ITSM - challenges and benefits." At Your Service. 2 (3), pp. 3-7.
Social ITSM: exploring challenges and benefits
Shrestha, Anup. 2012. "Social ITSM: exploring challenges and benefits." ITSMF Bulletin: Informed Intelligence.
A model to select processes for IT service management improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2012. "A model to select processes for IT service management improvement." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012). Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.
Towards an improved IT service desk system and processes: a case study
Jäntti, Marko, Cater-Steel, Aileen and Shrestha, Anup. 2012. "Towards an improved IT service desk system and processes: a case study." International Journal on Advances in Systems and Measurements. 5 (3 & 4), pp. 203-215.
Resource constraints and Asia’s growth: regional cooperation for enhancing energy security
Hossain, Shanawez and Sarker, Tapan. 2013. "Resource constraints and Asia’s growth: regional cooperation for enhancing energy security." Hossain, Moazzem, Sarker, Tapan and McIntosh, Malcolm (ed.) The Asian Century, Sustainable Growth and Climate Change: Responsible Futures Matter. 9781781005743. Edward Elgar Publishing. pp. 54-81