Social ITSM: exploring challenges and benefits
Article
Article Title | Social ITSM: exploring challenges and benefits |
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Article Category | Article |
Authors | |
Author | Shrestha, Anup |
Journal Title | ITSMF Bulletin: Informed Intelligence |
Number of Pages | 5 |
Year | 2012 |
Place of Publication | Melbourne, Australia |
Web Address (URL) | http://www.itsmf.org.au/modules/resource/file.php?id+1015 |
Abstract | The exponential growth of social media platforms in personal space has enticed businesses to use this platform in their business internally and for service delivery to their customers. This trend will continue to grow as more and more 'Gen Y' staff and customers dominate the business world and they expect social media communication at their work in the same way they use outside of work. |
Keywords | IT service management; social media; social ITSM |
ANZSRC Field of Research 2020 | 460608. Mobile computing |
470108. Organisational, interpersonal and intercultural communication | |
460908. Information systems organisation and management | |
Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
Byline Affiliations | School of Information Systems |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q168y/social-itsm-exploring-challenges-and-benefits
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