How to communicate evaluation work in design science research? An exemplar case study

How to communicate evaluation work in design science research? An exemplar case study

How should we communicate evaluation work in design science research (DSR)? A case study based on our industry collaboration research project encountered this challenge after finding limited guidance on a structure to effectively communicate DSR evaluation work. We propose a logic model as a consistent reporting structure to communicate DSR evaluation by presenting a unified view of inputs, outputs, and immediate and long-term outcomes. The case study is based on an IT service organisation where a novel research artefact to conduct IT service process assessments was implemented. We present this case study as a real-life exemplar for an experimental design involving the use of a logic model to communicate DSR evaluation work. This case study provides a source of qualitative evaluation data to explore and subsequently analyse how the application of a simple logic model might provide the much needed structure to communicate critical evaluation activities in a DSR project.

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