Is Knowledge Ambidexterity the Answer to Economic Sustainability for SMEs? Lessons Learned from Digitalisation Efforts During the COVID-19 Pandemic
Edited book (chapter)
Chapter Title | Is Knowledge Ambidexterity the Answer to Economic Sustainability for SMEs? Lessons Learned from Digitalisation Efforts During the COVID-19 Pandemic |
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Book Chapter Category | Edited book (chapter) |
ERA Publisher ID | 2865 |
Book Title | Small and Medium-sized Enterprises, and Business Uncertainty. Just Surviving or Thriving? |
Authors | Saratchandra, Minu and Shrestha, Anup |
Editors | Adapa, Sujana, McKeown, Tui, Lazaris, Miria and Jurado, Tanya |
Page Range | 55-72 |
Series | Palgrave Studies in Global Entrepreneurship |
Number of Pages | 18 |
Year | 2023 |
Publisher | Palgrave Macmillan |
Place of Publication | Singapore |
ISBN | 9789819948437 |
Digital Object Identifier (DOI) | https://doi.org/10.1007/978-981-99-4844-4 |
Web Address (URL) | https://link.springer.com/book/10.1007/978-981-99-4844-4 |
Abstract | Economic sustainability has always been a major challenge for small and medium enterprises (SMEs), which intensified during the COVID-19 pandemic. We propose that the implementation of knowledge ambidexterity (KA) can be a solution for the economic sustainability for SMEs. We take a digital perspective to KA and emphasise that digitalisation efforts can achieve KA to leverage economic sustainability since SMEs face resource constraints, knowledge limitations and concentrated efforts towards exploitation processes in expense of exploration processes. We conducted an intervention-based multi-site case study research with SMEs recruited from India and the United Arab Emirates to investigate how digital technologies can support KA for SMEs. We found that SMEs that embark on digitalisation efforts can develop a strong foundation towards achieving KA. These efforts, in turn, resulted in improved market awareness, competitive advantage and innovation capacity for SMEs, thereby promoting economic sustainability. |
Keywords | knowledge ambidexterity; SMEs; digitalisation; economic sustainability |
ANZSRC Field of Research 2020 | 350716. Small business organisation and management |
460908. Information systems organisation and management | |
Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
Byline Affiliations | School of Business |
https://research.usq.edu.au/item/z3527/is-knowledge-ambidexterity-the-answer-to-economic-sustainability-for-smes-lessons-learned-from-digitalisation-efforts-during-the-covid-19-pandemic
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