Assessing information security risks in the cloud: a case study of Australian local government authorities

Article


Ali, Omar, Shrestha, Anup, Chatfield, Akemi and Murray, Peter A.. 2020. "Assessing information security risks in the cloud: a case study of Australian local government authorities." Government Information Quarterly: an international journal of information technology management, policies, and practices. 37 (1). https://doi.org/10.1016/j.giq.2019.101419
Article Title

Assessing information security risks in the cloud: a case study of Australian local government authorities

ERA Journal ID30346
Article CategoryArticle
AuthorsAli, Omar (Author), Shrestha, Anup (Author), Chatfield, Akemi (Author) and Murray, Peter A. (Author)
Journal TitleGovernment Information Quarterly: an international journal of information technology management, policies, and practices
Journal Citation37 (1)
Article Number101419
Number of Pages20
Year2020
Place of PublicationUnited Kingdom
ISSN0740-624X
1872-9517
Digital Object Identifier (DOI)https://doi.org/10.1016/j.giq.2019.101419
Abstract

Cloud computing enables cost-effective and scalable growth of IT services that can enhance government services. Despite the Australian Federal Government's ‘cloud-first’ strategy and policies, and the Queensland State Government's ‘digital-first’ strategy, cloud services adoption at local government level has been limited—largely due to data security concerns. We reviewed the ISO 27002 Information Security standard with extant literature and found that operational security, individual awareness and compliance matters pose more significant government challenges than the often-highlighted technical and process-oriented cloud security requirements. This study identifies and explores the critical factors associated with information security requirements of cloud services within the Australian regional local government context. We conducted 21 field interviews with IT managers, and surveyed 480 IT staff from Australia's 47 regional local governments. We propose a conceptual cloud computing security requirements model with four components – data security; risk assessment; legal & compliance requirements; and business & technical requirements – in order to promote a balanced view on cloud security for governments. Using this model, governments can work together to demand uniform security requirements for adopting cloud services.

Keywordsinformation security requirements; cloud computing; structural equation model; adoption; local governments
ANZSRC Field of Research 2020460999. Information systems not elsewhere classified
460908. Information systems organisation and management
350711. Organisational planning and management
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Byline AffiliationsAmerican University of the Middle East, Kuwait
School of Management and Enterprise
University of Wollongong
Institution of OriginUniversity of Southern Queensland
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Babagolzadeh, Mahla, Pirayesh, Mohammadali and Shrestha, Anup. 2021. "Optimal delivery and replenishment policies for perishable products considering lost sale cost: an efficient hybrid algorithm." International Journal of Industrial and Systems Engineering. 37 (3), pp. 306-333. https://doi.org/10.1504/IJISE.2020.10024103
Development and evaluation of a software-mediated process assessment method for IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Behari, Suren and Rajaeian, Mohammad Mehdi. 2020. "Development and evaluation of a software-mediated process assessment method for IT service management." Information and Management. 57 (4). https://doi.org/10.1016/j.im.2019.103213
Improving the retailer industry performance through RFID technology: a case study of Wal-Mart and Metro Group
Ali, Omar and Hingst, Ray. 2018. "Improving the retailer industry performance through RFID technology: a case study of Wal-Mart and Metro Group." Krishnan, Archana (ed.) Cases on quality initiatives for organizational longevity. United States. IGI Global. pp. 196-220
Towards a taxonomy of process quality characteristics for assessment
Shrestha, Anup. 2018. "Towards a taxonomy of process quality characteristics for assessment." Stamelos, Ioannis, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 18th International Conference on Software Process Improvement and Capability Determination (SPICE 2018). Thessaloniki, Greece 09 - 10 Oct 2018 Cham, Switzerland. https://doi.org/10.1007/978-3-030-00623-5_4
Managing knowledge and learning for process improvement: a software-mediated process assessment approach for IT service management
Shrestha, Anup, Kong, Eric and Cater-Steel, Aileen. 2018. "Managing knowledge and learning for process improvement: a software-mediated process assessment approach for IT service management." Syed, Jawad, Murray, Peter A., Hislop, Donald and Mouzughi, Yusra (ed.) The Palgrave handbook of knowledge management. Houndmills, United Kingdom. Palgrave Macmillan. pp. 621-641
Multi-biofunctional properties of three species of cicada wings and biomimetic fabrication of nanopatterned titanium pillars
Shahali, Hesam, Hasan, Jafar, Mathew, Asha, Wang, Hongxia, Yan, Cheng, Tesfamichael, Tuquabo, Yarlagadda, Prasad K. D. V. and Murray, P.. 2019. "Multi-biofunctional properties of three species of cicada wings and biomimetic fabrication of nanopatterned titanium pillars." Journal of Materials Chemistry B. 7 (8), pp. 1300-1310. https://doi.org/10.1039/c8tb03295e
A systematic literature mapping to investigate the role of IT in knowledge stock and transfer
Pant, Aastha, Shrestha, Anup, Kong, Eric and Ally, Mustafa. 2018. "A systematic literature mapping to investigate the role of IT in knowledge stock and transfer." Tanabu, Motonari and Senoo, Dai (ed.) 22nd Pacific Asia Conference on Information Systems (PACIS 2018). Yokohama, Japan 26 - 30 Jun 2018
Interpretation and reporting of process capability results: focus on improvement
Behari, Suren, Cater-Steel, Aileen, Shrestha, Anup and Soar, Jeffrey. 2018. "Interpretation and reporting of process capability results: focus on improvement." Stamelos, Ioannis, O’Connor, Rory v., Rout, Terry and Dorling, Alec (ed.) 18th International Conference on Software Process Improvement and Capability Determination (SPICE 2018). Thessaloniki, Greece 09 - 10 Oct 2018 Cham, Switzerland. https://doi.org/10.1007/978-3-030-00623-5_12
A software artefact to support standard-based process assessment: evolution of the TIPA® framework in a design science research project
Barafort, Beatrix, Shrestha, Anup, Cortina, Stephane and Renault, Alain. 2018. "A software artefact to support standard-based process assessment: evolution of the TIPA® framework in a design science research project." Computer Standards and Interfaces. 60, pp. 37-47. https://doi.org/10.1016/j.csi.2018.04.009
Benefits and relevance of International Standards in a design science research project for process assessments
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2018. "Benefits and relevance of International Standards in a design science research project for process assessments." Computer Standards and Interfaces. 60, pp. 48-56. https://doi.org/10.1016/j.csi.2018.04.011
The domains of intellectual capital: an integrative discourse across perspectives
Murray, Peter A.. 2018. "The domains of intellectual capital: an integrative discourse across perspectives." Syed, Jawad, Murray, Peter A., Hislop, Donald and Mouzughi, Yusra (ed.) The Palgrave handbook of knowledge management. Houndmills, United Kingdom. Palgrave Macmillan. pp. 21-52
Introduction: managing knowledge in the twenty-first century
Syed, Jawad, Murray, Peter A., Hislop, Donald and Mouzughi, Yusra. 2018. "Introduction: managing knowledge in the twenty-first century." Syed, Jawad, Murray, Peter A., Hislop, Donald and Mouzughi, Yusra (ed.) The Palgrave handbook of knowledge management. Houndmills, United Kingdom. Palgrave Macmillan. pp. 1-18
Agency and coping strategies for ethnic and gendered minorities at work
Murray, Peter A. and Ali, Faiza. 2017. "Agency and coping strategies for ethnic and gendered minorities at work." International Journal of Human Resource Management. 28 (8), pp. 1236-1260. https://doi.org/10.1080/09585192.2016.1166787
Cloud computing-enabled healthcare opportunities, issues, and applications: a systematic review
Ali, Omar, Shrestha, Anup, Soar, Jeffrey and Wamba, Samuel Fosso. 2018. "Cloud computing-enabled healthcare opportunities, issues, and applications: a systematic review." International Journal of Information Management. 43, pp. 146-158. https://doi.org/10.1016/j.ijinfomgt.2018.07.009
Perceived potential for value creation from cloud computing: a study of the Australian regional government sector
Ali, Omar, Soar, Jeffrey and Shrestha, Anup. 2018. "Perceived potential for value creation from cloud computing: a study of the Australian regional government sector." Behaviour and Information Technology. 37 (12), pp. 1157-1176. https://doi.org/10.1080/0144929X.2018.1488991
Knowledge management: (potential) future research directions
Hislop, Donald, Murray, Peter A., Shrestha, Anup, Syed, Jawad and Mouzughi, Yusra. 2018. "Knowledge management: (potential) future research directions." Syed, Jawad, Murray, Peter A., Hislop, Donald and Mouzughi, Yusra (ed.) The Palgrave handbook of knowledge management. Houndmills, United Kingdom. Palgrave Macmillan. pp. 691-703
On valuation of smart grid architectures: an enterprise engineering perspective
Razo-Zapata, Ivan S., Shrestha, Anup and Proper, Erik. 2017. "On valuation of smart grid architectures: an enterprise engineering perspective." Reinhartz-Berger, I., Gulden, J., Nurcan, S., Guédria, W. and Bera, P. (ed.) Enterprise, Business-Process and Information Systems Modeling. (BPMDS 2017, EMMSAD 2017). Essen, Germany 12 - 13 Jun 2017 Switzerland. https://doi.org/10.1007/978-3-319-59466-8_22
How women executives survive the isolated echelons of the corporate ladder
Waldron, Ainslie, Southey, Kim and Murray, Peter A.. 2018. "How women executives survive the isolated echelons of the corporate ladder." Werth, Shalene and Brownlow, Charlotte (ed.) Work and identity: contemporary perspectives on workplace diversity. Cham, Switzerland. Palgrave Macmillan. pp. 85-99
Analysis of the Total Cost of Ownership for Cloud Computing Technology Adoption: A Case Study of Regional Municipal Government Sector
Ali, Omar and Shrestha, Anup. 2017. "Analysis of the Total Cost of Ownership for Cloud Computing Technology Adoption: A Case Study of Regional Municipal Government Sector." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.
Facilitating Knowledge Transfer for Innovation: Towards a Decision Support System to Identify Knowledge Stock in the ICT Profession
Shrestha, Anup, Kong, Eric and Collins, Paul. 2017. "Facilitating Knowledge Transfer for Innovation: Towards a Decision Support System to Identify Knowledge Stock in the ICT Profession." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.
An Assessment Framework to Determine the Strategic Value of IT Architectures in Smart Grids
Razo-Zapata, Ivan S., Shrestha, Anup and Proper, Erik. 2017. "An Assessment Framework to Determine the Strategic Value of IT Architectures in Smart Grids." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.
The evolution of the TIPA framework: towards the automation of the assessment process in a design science research project
Barafort, Beatrix, Shrestha, Anup and Cortina, Stephane. 2017. "The evolution of the TIPA framework: towards the automation of the assessment process in a design science research project." Mas, Antonia, Mesquida, Antoni, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 17th International Conference on Software Process Improvement and Capability Determination (SPICE 2017). Palma de Mallorca, Spain 04 - 05 Oct 2017 Cham, Switzerland. https://doi.org/10.1007/978-3-319-67383-7_9
The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2017. "The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment." Mas, Antonia, Mesquida, Antoni, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 17th International Conference on Software Process Improvement and Capability Determination (SPICE 2017). Palma de Mallorca, Spain 04 - 05 Oct 2017 Cham, Switzerland. https://doi.org/10.1007/978-3-319-67383-7_32
Level of policy for cloud computing adoption in Australian regional municipal governments: an exploratory study
Ali, Omar, Yong, Jianming, Soar, Jeffrey and McClymont, Hoda. 2015. "Level of policy for cloud computing adoption in Australian regional municipal governments: an exploratory study." Arabnia, Hamid R., Gravvanis, George A., Solo, Ashu M. G. and Tinetti, Fernando G. (ed.) 2015 International Conference on Grid & Cloud Computing and Applications (GCA'15). Las Vegas, United States 27 - 30 Jul 2015 United States.
Managing the risks of data security and privacy in the cloud: a shared responsibility between the cloud service provider and the client organisation
Lane, Michael, Shrestha, Anup and Ali, Omar. 2017. "Managing the risks of data security and privacy in the cloud: a shared responsibility between the cloud service provider and the client organisation." Bright Internet Global Summit 2017. Seoul, Korea 08 - 10 Dec 2017
Conducting software-mediated assessments for improvement
Shrestha, Anup. 2017. "Conducting software-mediated assessments for improvement." Sharing experiences of business computing between Australia and Korea (2017). Hobart, Australia 06 Dec 2017
Decision support systems for IT service management
Cater-Steel, Aileen, Valverde, Raul, Shrestha, Anup and Toleman, Mark. 2016. "Decision support systems for IT service management." International Journal of Information and Decision Sciences. 8 (3), pp. 284-304. https://doi.org/10.1504/IJIDS.2016.078588
Innovative decision support for IT service management
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2016. "Innovative decision support for IT service management." Journal of Decision Systems. 25 (Supplement 1), pp. 486-499. https://doi.org/10.1080/12460125.2016.1187424
Evaluation of software mediated process assessments for IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2015. "Evaluation of software mediated process assessments for IT service management." Rout, Terry, O’Connor, Rory V. and Dorling, Alec (ed.) 15th International Conference on Software Process Improvement and Capability Determination (SPICE 2015). Gothenburg, Sweden 16 - 17 Jun 2015 Cham, Switzerland. https://doi.org/10.1007/978-3-319-19860-6_7
Age diversity in the workplace
Mountford, Helene and Murray, Peter A.. 2015. "Age diversity in the workplace." Syed, Jawad and Ozbilgin, Mustafa (ed.) Managing diversity and inclusion: an international perspective. United Kingdom. SAGE Publications Ltd. pp. 181-214
Software-mediated process assessment in IT service management
Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark, Rout, Terry and Shrestha, Anup. 2013. "Software-mediated process assessment in IT service management." Woronowicz, Tanja, Rout, Terry, O'Connor, Rory and Dorling, Alec (ed.) 13th International Conference on Software Process Improvement and Capability Determination (SPICE 2013). Bremen, Germany 04 - 06 Jun 2013 Berlin, Germany. https://doi.org/10.1007/978-3-642-38833-0_17
An empirical analysis of SNS users and their privacy and security awareness of risks associated with sharing SNS profiles (online identities)
Lane, Michael Steven and Shrestha, Anup. 2011. "An empirical analysis of SNS users and their privacy and security awareness of risks associated with sharing SNS profiles (online identities)." Rotchanakitumnuai, Siriluck and Kaewkitipong, Laddawan (ed.) 11th International Conference on Electronic Business: Borderless e-Business for the Next Decade (ICEB 2011). Bangkok, Thailand 28 Nov - 02 Dec 2011 Bangkok, Thailand.
Learning behaviour, team contexts and team performance
Murray, Peter A. and Millett, Bruce. 2011. "Learning behaviour, team contexts and team performance." Sohal, Amrik (ed.) QIK 2011: Aligning Innovation in Developed and Emerging Economies. Kuala Lumpur, Malaysia 15 - 18 Feb 2011 Kuala Lumpur, Malaysia.
A measurement model to link process operational measures to risks associated with attainment of business critical success factors
Behari, Suren, Cater-Steel, Aileen, Shrestha, Anup and Soar, Jeffrey. 2016. "A measurement model to link process operational measures to risks associated with attainment of business critical success factors." 6th International Engaged Management Scholarship Conference (EMS 2016). Paris, France 08 - 11 Sep 2016
Software-mediated process assessment for IT service capability management
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2014. "Software-mediated process assessment for IT service capability management." Avgerou, Chrisanthi and Te'eni, Dov (ed.) 22nd European Conference on Information Systems (ECIS 2014): Digital Work, Digital Life. Tel Aviv, Israel 09 - 11 Jun 2014 Tel Aviv, Israel.
Globalization and gender in south Asia
Murray, Peter A. and Syed, Jawad. 2013. "Globalization and gender in south Asia." Yamak, Sibel (ed.) 13th Annual Conference of the European Academy of Management (EURAM 2013) . Istanbul, Turkey 26 - 29 Jun 2013 Istanbul, Turkey.
How to communicate evaluation work in design science research? An exemplar case study
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2014. "How to communicate evaluation work in design science research? An exemplar case study." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014). Auckland, New Zealand 08 - 10 Dec 2014 Auckland, New Zealand.
A decision support tool to define scope in IT service management process assessment and improvement
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2013. "A decision support tool to define scope in IT service management process assessment and improvement." vom Brocke, Jan, Hekkala, Riitta, Ram, Sudha and Rossi, Matti (ed.) 8th International Conference on Design Science at the Intersection of Physical and Virtual Design (DESRIST 2013). Helsinki, Finland 11 - 12 Jun 2013 Germany. Springer. https://doi.org/10.1007/978-3-642-38827-9_21
Improved media management through cloud computing technology
Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2016. "Improved media management through cloud computing technology." 20th IEEE International Conference on Computer Supported Cooperative Work in Design (CSCWD 2016). Nanchang, China 04 - 06 May 2016 United States. https://doi.org/10.1109/CSCWD.2016.7566004
Building a software tool for transparent and efficient process assessments in IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "Building a software tool for transparent and efficient process assessments in IT service management." Tremblay, M. C., VanderMeer, D., Rothenberger, M., Gupta, A. and Yoon, V. (ed.) 9th International Conference on Design Science Research in Information Systems and Technologies (DESRIST 2014): Advancing the Impact of Design Science: Moving from Theory to Practice. Miami, United States 22 - 23 May 2014 Germany. Springer. https://doi.org/10.1007/978-3-319-06701-8_16
The perceived benefits of cloud computing technology for regional municipal governments and barriers to adoption
Ali, Omar Massoud Salim Hassan. 2016. The perceived benefits of cloud computing technology for regional municipal governments and barriers to adoption. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Cloud computing adoption in regional councils
Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2016. Cloud computing adoption in regional councils. University of Southern Queensland.
An investigation of anticipated benefits of cloud computing adoption in Australian regional municipal governments
Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2015. "An investigation of anticipated benefits of cloud computing adoption in Australian regional municipal governments." The Services Transactions on Cloud Computing. 3 (3), pp. 13-24.
Virtualising process assessments to facilitate continual service improvement in IT service management
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2015. "Virtualising process assessments to facilitate continual service improvement in IT service management." 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Adelaide, South Australia.
Factors to be considered in Cloud computing adoption
Ali, Omar, Soar, Jeffrey, Yong, Jianming and Tao, Xiaohui. 2016. "Factors to be considered in Cloud computing adoption." Web Intelligence. 14 (4), pp. 309-323. https://doi.org/10.3233/WEB-160347
The issue of reliability in software mediated process assessments
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Rout, Terry and Behari, Suren. 2016. "The issue of reliability in software mediated process assessments." Clarke, Paul M., O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) Software Process Improvement and Capability Determination 16th International Conference, SPICE 2016. Dublin, Ireland 09 - 10 Jun 2016 Switzerland. https://doi.org/10.1007/978-3-319-38980-6_15
Collaborative cloud computing adoption in Australian regional municipal government: an exploratory study
Ali, Omar, Soar, Jeffrey, Yong, Jianming, McClymont, Hoda and Angus, Daniel. 2015. "Collaborative cloud computing adoption in Australian regional municipal government: an exploratory study." Fortino, Giancarlo, Shen, Weiming, Barthès, Jean-Paul A., Luo, Junzhou, Li, Wenfeng, Ochoa, Sergio F., Abel, Marie-Hélène, Guerrieri, Antonio and Ramos, Milton Pires (ed.) 19th IEEE International Conference on Computer Supported Cooperative Work in Design (CSCWD 2015). Calabria, Italy 06 - 08 May 2015 United States. https://doi.org/10.1109/CSCWD.2015.7231017
An investigation of the challenges and issues influencing the adoption of cloud computing in Australian regional municipal governments
Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2016. "An investigation of the challenges and issues influencing the adoption of cloud computing in Australian regional municipal governments." Journal of Information Security and Applications. 27-28, pp. 19-34. https://doi.org/10.1016/j.jisa.2015.11.006
Anticipated benefits of cloud computing adoption in Australian regional municipal governments: an exploratory study
Ali, Omar, Soar, Jeffrey, McClymont, Hoda, Yong, Jianming and Biswas, Jit. 2015. "Anticipated benefits of cloud computing adoption in Australian regional municipal governments: an exploratory study." 19th Pacific Asia Conference on Information Systems (PACIS 2015). Singapore 05 - 09 Jul 2015
Exploratory study to investigate the factors influencing the adoption of cloud computing in Australian regional municipal governments
Ali, Omar, Soar, Jeffrey, Yong, Jianming and McClymont, Hoda. 2015. "Exploratory study to investigate the factors influencing the adoption of cloud computing in Australian regional municipal governments." Journal of Art Media and Technology. 1 (1), pp. 1-13.
An investigation of the main factors to be considered in cloud computing adoption in Australian regional local councils
Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2015. "An investigation of the main factors to be considered in cloud computing adoption in Australian regional local councils." Journal of Contemporary Issues in Business and Government. 21 (1), pp. 72-93. https://doi.org/10.7790/cibg.v21i1.23
Towards transparent and efficient process assessments for IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2014. "Towards transparent and efficient process assessments for IT service management." Communications in Computer and Information Science. 477, pp. 165-176. https://doi.org/10.1007/978-3-319-13036-1_15
Consistent! Transparent! D.I.Y. ITSM process assessment approach
Shrestha, Anup and Kennedy, Graham. 2014. "Consistent! Transparent! D.I.Y. ITSM process assessment approach." iTSMF Australia Annual Conference (LEADit 2014): IT Service Management in a Connected World. Melbourne, Australia 13 - 15 Aug 2014 Melbourne, Australia.
A method to select IT service management processes for improvement
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "A method to select IT service management processes for improvement." JITTA: an information systems journal. 15 (3), pp. 31-56.
What locals want: Jordanian employees' views on expatriate managers
Syed, Jawad, Hazboun, Nour George and Murray, Peter A.. 2014. "What locals want: Jordanian employees' views on expatriate managers." International Journal of Human Resource Management. 25 (2), pp. 212-233. https://doi.org/10.1080/09585192.2013.812975
Smart tools for IT service management: a review of two decision support system projects
Valverde, Raul, Cater-Steel, Aileen, Shrestha, Anup and Toleman, Mark. 2014. "Smart tools for IT service management: a review of two decision support system projects." Sharda, Ramesh and Sagarnaga, Jose (ed.) 4th International Conference on Engaged Management Scholarship (EDBA 2014): Bridging. Tulsa, United States 11 - 14 Sep 2014 Tulsa, OK. United States. https://doi.org/10.2139/ssrn.2553012
Impact of Cloud computing technology on e-government
Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2014. "Impact of Cloud computing technology on e-government." Dregvaite, Giedre and Damasevicius, Robertas (ed.) 20th International Conference on Information and Software Technologies (ICIST 2014). Druskininkai, Lithuania 09 - 10 Oct 2014 Heidelberg, Germany. https://doi.org/10.1007/978-3-319-11958-8_22
Challenges and issues within Cloud computing technology
Ali, Omar and Soar, Jeffrey. 2014. "Challenges and issues within Cloud computing technology." Zimmermann, Wolf, Lee, Yong Woo and Reich, Christoph (ed.) 5th International Conference on Cloud Computing, GRIDs, and Virtualization (IARIA 2014). Venice, Italy 25 - 29 May 2014 Wilmington, DE. United States. https://doi.org/10.13140/2.1.3210.3369
Development and evaluation of a software-mediated process assessment approach in IT service management
Shrestha, Anup. 2015. Development and evaluation of a software-mediated process assessment approach in IT service management. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Organisational learning, competencies, and firm performance: empirical observations
Murray, Peter. 2003. "Organisational learning, competencies, and firm performance: empirical observations." The Learning Organisation. 10 (5), pp. 305-316.
Continuous improvement in hospitality: a case study approach
Dwyer, L., Murray, Peter and Mott, R.. 1998. "Continuous improvement in hospitality: a case study approach." Australian Journal of Hospitality Management. 5 (1), pp. 19-32.
Contemporary strategic management: an Australasian perspective
Grant, Robert, Butler, Bella, Orr, Stuart and Murray, Peter A.. 2014. Contemporary strategic management: an Australasian perspective. Milton, Queensland. John Wiley & Sons.
Organisational structure and strategic control
Murray, Peter A.. 2014. "Organisational structure and strategic control." Grant, Robert, Butler, Bella, Orr, Stuart and Murray, Peter A. (ed.) Contemporary strategic management: an Australasian perspective. Milton, Queensland. John Wiley & Sons. pp. 315-354
Corporate-level strategy
Murray, Peter A.. 2014. "Corporate-level strategy." Grant, Robert, Butler, Bella, Orr, Stuart and Murray, Peter A. (ed.) Contemporary strategic management: an Australasian perspective. Milton, Queensland. John Wiley & Sons. pp. 249-290
The nature and sources of competitive advantage
Murray, Peter A.. 2014. "The nature and sources of competitive advantage." Grant, Robert, Butler, Bella, Orr, Stuart and Murray, Peter A. (ed.) Contemporary strategic management: an Australasian perspective. Milton, Queensland. John Wiley & Sons. pp. 187-221
Corporate governance and sustainability
Murray, Peter A.. 2014. "Corporate governance and sustainability." Grant, Robert, Butler, Bella, Orr, Stuart and Murray, Peter A. (ed.) Contemporary strategic management: an Australasian perspective. Milton, Queensland. John Wiley & Sons. pp. 39-75
Open innovation in universities: the relationship between innovation and commercialisation
Abdul Razak, Arbaiah, Murray, Peter A. and Roberts, David. 2014. "Open innovation in universities: the relationship between innovation and commercialisation." Knowledge and Process Management (Print Edition): the journal of corporate transformation. 21 (4), pp. 260-269. https://doi.org/10.1002/kpm.1444
A tool for IT service management process assessment for process improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark and Rout, Terry. 2013. "A tool for IT service management process assessment for process improvement." Heidrich, Jens, Oivo, Markku, Jedlitschka, Andreas and Baldassarre, Marie Teresa (ed.) 14th International Conference on Product-Focused Software Process Improvement (PROFES 2013). Paphos, Cyprus 12 - 14 Jun 2013 Berlin, Germany. Springer. https://doi.org/10.1007/978-3-642-39259-7_27
ITSM process assessments using ISO/IEC 15504 for CSI
Shrestha, Anup, Collins, Paul and Cater-Steel, Aileen. 2013. "ITSM process assessments using ISO/IEC 15504 for CSI." Informed Intelligence: ITSMF Australia Bulletin.
Cycles of organisational learning: a conceptual approach
Murray, Peter. 2002. "Cycles of organisational learning: a conceptual approach." Management Decision. 40 (3), pp. 239-247. https://doi.org/10.1108/00251740210420192
Learning by auditing: a knowledge creating approach
Beckett, Ron and Murray, Peter. 2000. "Learning by auditing: a knowledge creating approach." TQM Magazine. 12 (2), pp. 125-136. https://doi.org/10.1108/09544780010318389
Gendered contexts and globalization in south Asia
Murray, Peter A.. 2013. "Gendered contexts and globalization in south Asia." Khilji, Shaista E. and Rowley, Chris (ed.) Globalization, change and learning in south Asia. Cambridge, United Kingdom. Woodhead Publishing Limited. pp. 19-37
Efficient intrusion detection scheme based on SVM
Zhou, Guangping and Shrestha, Anup. 2013. "Efficient intrusion detection scheme based on SVM." Journal of Networks. 8 (9), pp. 2128-2134. https://doi.org/10.4304/jnw.8.9.2128-2134
Training, development and learning
Murray, Peter A.. 2012. "Training, development and learning." Kramar, Robin and Syed, Jawad (ed.) Human resource management in a global context: a critical approach. New York. Palgrave Macmillan. pp. 285-311
Social ITSM - challenges and benefits
Shrestha, Anup. 2012. "Social ITSM - challenges and benefits." At Your Service. 2 (3), pp. 3-7.
Social ITSM: exploring challenges and benefits
Shrestha, Anup. 2012. "Social ITSM: exploring challenges and benefits." ITSMF Bulletin: Informed Intelligence.
A model to select processes for IT service management improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2012. "A model to select processes for IT service management improvement." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012). Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.
Towards an improved IT service desk system and processes: a case study
Jäntti, Marko, Cater-Steel, Aileen and Shrestha, Anup. 2012. "Towards an improved IT service desk system and processes: a case study." International Journal on Advances in Systems and Measurements. 5 (3 & 4), pp. 203-215.
From training to learning in enterprise resource planning systems
Kerr, Don, Murray, Peter A. and Burgess, Kevin. 2012. "From training to learning in enterprise resource planning systems." International Journal of Learning and Change. 6 (1/2), pp. 18-32. https://doi.org/10.1504/IJLC.2012.045854
Rethinking market orientation through learning practices
Murray, Peter A., Gray, David M., Carter, Leanne and Miller, Karen W.. 2012. "Rethinking market orientation through learning practices." International Journal of Organisational Behaviour. 17 (3), pp. 8-32.
Improving training in enterprise resource planning systems implementation through communities of practice
Kerr, Don, Burgess, Kevin J., Houghton, Luke and Murray, Peter A.. 2012. "Improving training in enterprise resource planning systems implementation through communities of practice." International Journal of Learning and Change. 6 (3/4), pp. 207-222.
Integrating learning with change contexts
Murray, Peter A., Millett, Bruce and Syed, Jawad. 2011. "Integrating learning with change contexts ." International Journal of Learning and Change. 5 (3/4), pp. 189-193.
The influence of learning behaviour on team adaptability
Murray, Peter A. and Millett, Bruce. 2011. "The influence of learning behaviour on team adaptability." International Journal of Learning and Change. 5 (3/4), pp. 257-270. https://doi.org/10.1504/IJLC.2011.045072
The relationship between interpersonal relational competence and employee performance: a developmental model
Carter, Leanne, Murray, Peter and Gray, David. 2011. "The relationship between interpersonal relational competence and employee performance: a developmental model." International Journal of Interdisciplinary Social Sciences. 6 (3), pp. 213-229.
Learning behaviour, market orientation and firm performance
Murray, Peter A. and Miller, Karen W.. 2011. "Learning behaviour, market orientation and firm performance." Building Business Communities: Justice, Performance and Change Creating a Sustainable Scholarly Community Colloquia (2011). Brisbane, Australia 09 Nov 2011 Toowoomba, Australia.
Managing gender diversity in top management teams
Syed, Jawad and Murray, Peter. 2006. "Managing gender diversity in top management teams." Kennedy, Jessica and Di Milia, Lee (ed.) 20rd Australian and New Zealand Academy of Management Conference (ANZAM 2006). Yeppoon, Australia 06 - 09 Dec 2006 Brisbane, Australia.
Structures of learning for dynamic markets
Murray, Peter A., Syed, Jawad and Roberts, Zeynep. 2009. "Structures of learning for dynamic markets." Management Decision. 47 (2), pp. 271-288. https://doi.org/10.1108/00251740910938911
Combating the English language deficit: the labour market experiences of migrant women in Australia
Syed, Jawad and Murray, Peter. 2009. "Combating the English language deficit: the labour market experiences of migrant women in Australia." Human Resource Management Journal. 19 (4), pp. 413-432. https://doi.org/10.1111/j.1748-8583.2009.00106.x
Fashions of learning: improving supply chain relationships
Preiss, Kenneth J. and Murray, Peter A.. 2005. "Fashions of learning: improving supply chain relationships." Supply Chain Management. 10 (1), pp. 18-25. https://doi.org/10.1108/13598540510578342
Observations through gendered lenses: experiences of managerial women
Murray, Peter A. and Syed, Jawad. 2007. "Observations through gendered lenses: experiences of managerial women." Davis, Edward and Pratt, Valerie (ed.) Making the Link 18: Affirmative Action and Employment Relations. North Ryde, Australia 2006 Sydney, Australia.
Gendered observations and experiences in executive women's work
Murray, Peter A. and Syed, Jawad. 2010. "Gendered observations and experiences in executive women's work." Human Resource Management Journal. 20 (3), pp. 277-293. https://doi.org/10.1111/j.1748-8583.2009.00113.x
Beyond rigour and relevance: a critical realist approach to business education
Syed, Jawad, Mingers, John and Murray, Peter A.. 2010. "Beyond rigour and relevance: a critical realist approach to business education." Management Learning. 41 (1), pp. 71-85. https://doi.org/10.1177/1350507609350839
Theoretical perspectives of older workers: integrating human resource management practices with resource-based strategies
Mountford, Helene and Murray, Peter A.. 2011. "Theoretical perspectives of older workers: integrating human resource management practices with resource-based strategies." Ennals, Richard and Salomon, Robert H. (ed.) Older workers in a sustainable society. Frankfurt, Germany. Peter Lang Publishing. pp. 43-55
Thinking about leadership: contributions and contexts
Murray, Peter. 2006. "Thinking about leadership: contributions and contexts." Murray, Peter, Poole, David and Jones, Grant (ed.) Contemporary issues in management and organisational behaviour. Melbourne, Australia. Thomson Learning. pp. 274-307
Executive women, gendered behaviour and adaptive social structures
Murray, Peter A.. 2011. "Executive women, gendered behaviour and adaptive social structures." Murray, Peter A., Kramar, Robin and McGraw, Peter (ed.) Women at work: research, policy and practice. Melbourne, Australia. Tilde University Press. pp. 202-238
Empirical linkages between firm competencies and organizational learning
Murray, Peter and Donegan, Kevin. 2003. "Empirical linkages between firm competencies and organizational learning." The Learning Organization: the international journal of knowledge and organizational learning management. 10 (1), pp. 51-62. https://doi.org/10.1108/09696470310457496
Executive women at work
Murray, Peter, Parr, Nick and Syed, Jawad. 2008. "Executive women at work." Baird, Marion, Davis, Edward, McGraw, Peter and Pratt, Valerie (ed.) Making the link 19: affirmative action and employment relations. Sydney, Australia. CCH Australia Ltd.. pp. 55-62
Defining marketing orientation success through learning cultures
Carter, Leanne and Murray, Peter. 2007. "Defining marketing orientation success through learning cultures." 2007 Academy of Marketing Annual Conference: Marketing Theory Into Practice. Egham, United Kingdom 03 - 06 Jul 2007 London, UK.
From continuous improvement to organisational learning: developmental theory
Murray, Peter and Chapman, Ross. 2003. "From continuous improvement to organisational learning: developmental theory." The Learning Organization: the international journal of knowledge and organizational learning management. 10 (5), pp. 272-282. https://doi.org/10.1108/09696470310486629
Critical issues in managing age diversity in Australia
Murray, Peter and Syed, Jawad. 2005. "Critical issues in managing age diversity in Australia." Asia Pacific Journal of Human Resources. 43 (2), pp. 210-224. https://doi.org/10.1177/1038411105055059
Strategic quality management and financial performance indicators
Chapman, Ross L., Murray, Peter Charles and Mellor, Robert. 1997. "Strategic quality management and financial performance indicators." International Journal of Quality and Reliability Management. 14 (4), pp. 432-448.
Improving marketing intelligence through learning systems and knowledge communities in Not-for-Profit workplaces
Murray, Peter and Carter, Leanne. 2005. "Improving marketing intelligence through learning systems and knowledge communities in Not-for-Profit workplaces." Journal of Workplace Learning: employee counselling today. 17 (7), pp. 421-435. https://doi.org/10.1108/13665620510620016
A cultural feminist approach towards managing diversity in top management teams
Syed, Jawad and Murray, Peter A.. 2008. "A cultural feminist approach towards managing diversity in top management teams." Equality, Diversity and Inclusion: An International Journal. 27 (5), pp. 413-432. https://doi.org/10.1108/02610150810882288
The centrality of teams in the organisational learning process
Murray, Peter and Moses, Maree. 2005. "The centrality of teams in the organisational learning process." Management Decision. 43 (9), pp. 1186-1202. https://doi.org/10.1108/00251740510626263
Managing innovation through social architecture, learning, and competencies: a new conceptual approach
Murray, Peter and Blackman, Deborah. 2006. "Managing innovation through social architecture, learning, and competencies: a new conceptual approach." Knowledge and Process Management (Print Edition): the journal of corporate transformation. 13 (3), pp. 132-143. https://doi.org/10.1002/kpm.253