Improving the retailer industry performance through RFID technology: a case study of Wal-Mart and Metro Group

Edited book (chapter)


Ali, Omar and Hingst, Ray. 2018. "Improving the retailer industry performance through RFID technology: a case study of Wal-Mart and Metro Group." Krishnan, Archana (ed.) Cases on quality initiatives for organizational longevity. United States. IGI Global. pp. 196-220
Chapter Title

Improving the retailer industry performance through RFID technology: a case study of Wal-Mart and Metro Group

Book Chapter CategoryEdited book (chapter)
ERA Publisher ID2177
Book TitleCases on quality initiatives for organizational longevity
AuthorsAli, Omar (Author) and Hingst, Ray (Author)
EditorsKrishnan, Archana
Page Range196-220
SeriesAdvances in Logistics, Operations, and Management Science
Chapter Number8
Number of Pages25
Year2018
PublisherIGI Global
Place of PublicationUnited States
ISBN9781522552888
9781522552895
ISSN2327-350X
2327-3518
Digital Object Identifier (DOI)https://doi.org/10.4018/978-1-5225-5288-8.ch008
Web Address (URL)https://www.igi-global.com/gateway/chapter/209861
Abstract

The purpose of this research study is to examine the improvement of supply chain performance through Radio Frequency Identification Technology (RFID). This research study focuses on RFID and its implementation at two retail chains Wel-Mart in United State (U.S.) and Metro Group in Europe who has successfully implemented this technology and identifies the impact of RFID on improving supply chain performance in the retail industry. The research study has examined a wide range of research literature and grey data. The researcher has concentrated on both explorative and indicative studies in an effort to understand the impact that the adoption of RFID technology will have on improving the performance of the supply chain by comparing two different case studies. This research study has found that coordination and integration operations are important for inventory management and related operations and they are also important factors which contribute to performance improvement in both case studies. In addition, this research study has found that RFID’s information-sharing support for buyers in the supply chain has promoted the accuracy of purchasing forecasts. Finally, it is found that RFID has provided increased flexibility of operations, using smart shelves and reducing the cost of inventory management.

KeywordsRFID, supply chain management, supply chain performance
ANZSRC Field of Research 2020350999. Transportation, logistics and supply chains not elsewhere classified
350303. Business information systems
Public Notes

File reproduced in accordance with the copyright policy of the publisher/author.

Byline AffiliationsSchool of Management and Enterprise
Institution of OriginUniversity of Southern Queensland
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