Taylorism, targets, technology and teams - compatible concepts? Evidence from a US call centre
Article
Article Title | Taylorism, targets, technology and teams - compatible concepts? Evidence from a US call centre |
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ERA Journal ID | 35942 |
Article Category | Article |
Authors | Hingst, Raymond D. (Author) and Lowe, Kevin B. (Author) |
Journal Title | International Review of Business Research Papers |
Journal Citation | 4 (5), pp. 157-165 |
Number of Pages | 9 |
Year | 2008 |
Place of Publication | Melbourne, Australia |
ISSN | 1832-9543 |
1837-5685 | |
Web Address (URL) | http://www.bizresearchpapers.com |
Abstract | Taylorism, targets and technology form a potent mix in call |
Keywords | leadership, team processes, group processes, group dynamics |
ANZSRC Field of Research 2020 | 380109. Industry economics and industrial organisation |
350503. Human resources management | |
Public Notes | File reproduced in accordance with the copyright policy of the publisher/author. |
Byline Affiliations | School of Management and Marketing |
University of North Carolina, United States |
https://research.usq.edu.au/item/9yx99/taylorism-targets-technology-and-teams-compatible-concepts-evidence-from-a-us-call-centre
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