Improving training in enterprise resource planning systems implementation through communities of practice

Article

Kerr, Don, Burgess, Kevin J., Houghton, Luke and Murray, Peter A.. 2012. "Improving training in enterprise resource planning systems implementation through communities of practice." International Journal of Learning and Change. 6 (3/4), pp. 207-222.
Article Title

Improving training in enterprise resource planning systems implementation through communities of practice

ERA Journal ID20192
Article CategoryArticle
AuthorsKerr, Don (Author), Burgess, Kevin J. (Author), Houghton, Luke (Author) and Murray, Peter A. (Author)
Journal TitleInternational Journal of Learning and Change
Journal Citation6 (3/4), pp. 207-222
Number of Pages16
Year2012
Place of PublicationOlney, Bucks. United Kingdom
ISSN1740-2875
1740-2883
Web Address (URL)http://www.inderscience.com/offer.php?id=50874
Abstract

The Enterprise Resource Planning (ERP) literature suggests that effective training is one of the key reasons for success in ERP implementations. However, limited research has been conducted on what constitutes effective training in an ERP environment. A case study approach was used to explore the effectiveness of traditional training and to consider if a community based approach could enhance successful training outcomes. There were two major findings. First, the effectiveness of traditional ERP training approaches was limited due to an overreliance on simplistic transmission models and poor appreciation of the role played by organisational context. Second, Communities
of Practice (CoPs) allowed ERP implementation training to be more effective through a better dissemination of the training material to the majority of staff who found formal training less effective. This was achieved through the employment of a range of spontaneous strategies including work-a-rounds to overcome perceived weaknesses in the formal information systems.

Keywordscommunity of practice; ERP; training; enterprise resource planning systems; learning
ANZSRC Field of Research 2020350302. Business information management (incl. records, knowledge and intelligence)
350999. Transportation, logistics and supply chains not elsewhere classified
460905. Information systems development methodologies and practice
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Byline AffiliationsUniversity of the Sunshine Coast
Cranfield University, United Kingdom
Griffith University
School of Management and Marketing
Institution of OriginUniversity of Southern Queensland
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