The relationship between interpersonal relational competence and employee performance: a developmental model
Article
Article Title | The relationship between interpersonal relational competence and employee performance: a developmental model |
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ERA Journal ID | 36263 |
Article Category | Article |
Authors | Carter, Leanne (Author), Murray, Peter (Author) and Gray, David (Author) |
Journal Title | International Journal of Interdisciplinary Social Sciences |
Journal Citation | 6 (3), pp. 213-229 |
Number of Pages | 17 |
Year | 2011 |
Place of Publication | Champaign, IL. USA |
ISSN | 1833-1882 |
Web Address (URL) | http://www.SocialSciences-Journal.com |
Abstract | This paper explores the relationship between interpersonal relational competencies (IRC) and employee performance. The paper proposes that interpersonal relational competency increases the intra-organisational exchanges in working relationships between employees and the organisations managers and other stakeholders. Interpersonal variables that enhance the exchange of knowledge in the organisation are an important aspect of relational competence. The paper explores the motivational aspects of job satisfaction, employee retention and compliance practices that support better people performance at work. It then links the discussion to IRC by designing a model to test the relationships in subsequent research. The broad goal of the paper is to make a significant contribution to the extant literature between IRC and aspects of job satisfaction related to employee performance. |
Keywords | interpersonal relational competence; job satisfaction; employee performance |
ANZSRC Field of Research 2020 | 350710. Organisational behaviour |
520104. Industrial and organisational psychology (incl. human factors) | |
470108. Organisational, interpersonal and intercultural communication | |
Public Notes | Authors retain copyright. © Common Ground, Leanne Carter, Peter Murray, David Gray, All Rights Reserved, Permissions: |
Byline Affiliations | Macquarie University |
School of Management and Marketing | |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q0y47/the-relationship-between-interpersonal-relational-competence-and-employee-performance-a-developmental-model
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