The relationship between interpersonal relational competence and employee performance: a developmental model

Article

Carter, Leanne, Murray, Peter and Gray, David. 2011. "The relationship between interpersonal relational competence and employee performance: a developmental model." International Journal of Interdisciplinary Social Sciences. 6 (3), pp. 213-229.
Article Title

The relationship between interpersonal relational competence and employee performance: a developmental model

ERA Journal ID36263
Article CategoryArticle
AuthorsCarter, Leanne (Author), Murray, Peter (Author) and Gray, David (Author)
Journal TitleInternational Journal of Interdisciplinary Social Sciences
Journal Citation6 (3), pp. 213-229
Number of Pages17
Year2011
Place of PublicationChampaign, IL. USA
ISSN1833-1882
Web Address (URL)http://www.SocialSciences-Journal.com
Abstract

This paper explores the relationship between interpersonal relational competencies (IRC) and employee performance. The paper proposes that interpersonal relational competency increases the intra-organisational exchanges in working relationships between employees and the organisations managers and other stakeholders. Interpersonal variables that enhance the exchange of knowledge in the organisation are an important aspect of relational competence. The paper explores the motivational aspects of job satisfaction, employee retention and compliance practices that support better people performance at work. It then links the discussion to IRC by designing a model to test the relationships in subsequent research. The broad goal of the paper is to make a significant contribution to the extant literature between IRC and aspects of job satisfaction related to employee performance.

Keywordsinterpersonal relational competence; job satisfaction; employee performance
ANZSRC Field of Research 2020350710. Organisational behaviour
520104. Industrial and organisational psychology (incl. human factors)
470108. Organisational, interpersonal and intercultural communication
Public Notes

Authors retain copyright. © Common Ground, Leanne Carter, Peter Murray, David Gray, All Rights Reserved, Permissions:
cg-support@commongroundpublishing.com

Byline AffiliationsMacquarie University
School of Management and Marketing
Institution of OriginUniversity of Southern Queensland
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