From training to learning in enterprise resource planning systems

Article

Kerr, Don, Murray, Peter A. and Burgess, Kevin. 2012. "From training to learning in enterprise resource planning systems." International Journal of Learning and Change. 6 (1/2), pp. 18-32. https://doi.org/10.1504/IJLC.2012.045854
Article Title

From training to learning in enterprise resource planning systems

ERA Journal ID20192
Article CategoryArticle
AuthorsKerr, Don (Author), Murray, Peter A. (Author) and Burgess, Kevin (Author)
Journal TitleInternational Journal of Learning and Change
Journal Citation6 (1/2), pp. 18-32
Number of Pages15
Year2012
Place of PublicationGeneva, Switzerland
ISSN1740-2875
1740-2883
Digital Object Identifier (DOI)https://doi.org/10.1504/IJLC.2012.045854
Web Address (URL)http://www.inderscience.com/info/inarticle.php?artid=45854
Abstract

The information systems literature outlines how training is a critical factor to successful Enterprise Resource Planning (ERP) implementations. Yet, types of training are not discussed in the literature and there is little indication if existing training is effective and whether relevant contextual factors have been considered. Without understanding how learning is connected to training processes and outputs, answers related to which training frameworks are required for successful ERP implementation are difficult to determine. Using a case study approach, this study finds that traditional ERP training is too focused on a methodical learning culture that restricts the effectiveness of training. While the importance of methodical learning is outlined, it is posited that emergent learning behaviour is much more likely to improve the overall effectiveness of ERP training and implementation.

Keywordsenterprise planning systems; staff training; emergent learning; enterprise resource planning; ERP; effective training; contextual factors; training processes; training outputs; training frameworks; methodical learning; learning cultures; overall effectiveness; implementation; learning behaviour; change contexts
ANZSRC Field of Research 2020359999. Other commerce, management, tourism and services not elsewhere classified
350303. Business information systems
350711. Organisational planning and management
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Byline AffiliationsUniversity of the Sunshine Coast
School of Management and Marketing
Cranfield University, United Kingdom
Institution of OriginUniversity of Southern Queensland
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