Strength in Numbers: How Social Resources Travel Together to Increase Employee Engagement

Article

Murray, Peter A., Southey, Kim, Gibson, Marnie, Sands, John and Ong, Derek. 2025. "Strength in Numbers: How Social Resources Travel Together to Increase Employee Engagement ." Asia Pacific Journal of Human Resources. 63 (2). https://doi.org/10.1111/1744-7941.70008
Article Title

Strength in Numbers: How Social Resources Travel Together to Increase Employee Engagement

ERA Journal ID22101
Article CategoryArticle
AuthorsMurray, Peter A., Southey, Kim, Gibson, Marnie, Sands, John and Ong, Derek
Journal TitleAsia Pacific Journal of Human Resources
Journal Citation63 (2)
Article Numbere70008
Number of Pages16
Year2025
PublisherJohn Wiley & Sons
Place of PublicationAustralia
ISSN1032-3627
1038-4111
1744-7941
Digital Object Identifier (DOI)https://doi.org/10.1111/1744-7941.70008
Web Address (URL)https://onlinelibrary.wiley.com/doi/10.1111/1744-7941.70008
Abstract

Based on a 2021 survey of 273 Australian workers across a range of occupations and industries, our structural equation modelling showed that workplace inclusion is a key driver of social resources for building employee engagement within the organisation. Relative to conservation of resources theory, we discovered that social support, social capital, and workplace inclusion travel as ‘resource caravans’ in which a series of inter-relationships are activated that optimises their effectiveness in building employee engagement. Specifically, employees' experiences of social support has a direct effect on employee engagement while social capital needs to be mediated by experiences of workplace inclusion in order for social capital to influence employees' engaged state. In addition to the direct effect, social capital and social support reciprocally interact as concurrent resources that influence employee engagement through workplace inclusion. Meanwhile, social support increases its impact on employee engagement when mediated by workplace inclusion. We discuss HR practice implications for cultivating social support and social capital via workplace inclusion initiatives, that as a package of job resources, offer clear efficiency improvements in building employee engagement.

Keywordshuman capital; inclusion; social networkss; quality of work life; human resource management
Contains Sensitive ContentDoes not contain sensitive content
ANZSRC Field of Research 2020350503. Human resources management
350709. Organisation and management theory
Byline AffiliationsSchool of Business
University of Hertfordshire, United Kingdom
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Southey, Kim. 2015. "Tolerating employee misbehaviour: where does our federal industrial tribunal stand?" 2015 Sustainable HRM and Employee Well-being: An International Research Symposium. Sydney, Australia 04 - 05 Nov 2015 Australia.
The influence of sustainability performance management practices on organisational sustainability performance
Gadenne, David, Mia, Lokman, Sands, John, Winata, Lanita and Hooi, George. 2012. "The influence of sustainability performance management practices on organisational sustainability performance." Journal of Accounting and Organisational Change. 8 (2), pp. 210-235. https://doi.org/10.1108/18325911211230380
Unfair dismissal for Australian workers: the hundred-year journey
Southey, Kim. 2015. "Unfair dismissal for Australian workers: the hundred-year journey." Asian Academy of Management Journal. 20 (1), pp. 147-164.
The importance of understanding student learning styles in accounting degree programs
Cameron, Robyn, Clark, Pat, de Zwaan, Laura, English, Diane, Lamminmaki, Dawne, O'Leary, Conor, Rae, Kirsten and Sands, John. 2015. "The importance of understanding student learning styles in accounting degree programs." Australian Accounting Review. 25 (3), pp. 218-231. https://doi.org/10.1111/auar.12065
The association between organisational commitment and corporate social responsibility-environmental performance within an integrated sustainability balanced scorecard framework
Rae, Kirsten, Sands, John S and Gadenne, David. 2015. "The association between organisational commitment and corporate social responsibility-environmental performance within an integrated sustainability balanced scorecard framework." Issues in Social and Environmental Accounting. 9 (1), pp. 32-50.
What locals want: Jordanian employees' views on expatriate managers
Syed, Jawad, Hazboun, Nour George and Murray, Peter A.. 2014. "What locals want: Jordanian employees' views on expatriate managers." International Journal of Human Resource Management. 25 (2), pp. 212-233. https://doi.org/10.1080/09585192.2013.812975
Multi-perspective performance reporting and organisational performance: the impact of information, data and redundant cue load
Iselin, Errol R., Mia, Lokman and Sands, John. 2010. "Multi-perspective performance reporting and organisational performance: the impact of information, data and redundant cue load." International Journal of Accounting, Auditing and Performance Evaluation. 6 (1), pp. 1-27. https://doi.org/10.1504/IJAAPE.2010.030477
The association between sustainability performance management goals and organisational performance
Gadenne, David, Sands, John and Mia, Lokman. 2012. "The association between sustainability performance management goals and organisational performance." e-Journal of Social and Behavioural Research in Business. 3 (2), pp. 27-42.
Creating sustainable benefits for stakeholders of organisations using the strategy mapping framework
Rae, Kirsten and Sands, John. 2013. "Creating sustainable benefits for stakeholders of organisations using the strategy mapping framework." e-Journal of Social and Behavioural Research in Business. 4 (2), pp. 14-32.
Contributory misconduct reductions in unfair dismissal remedies
Southey, Kim. 2014. "Contributory misconduct reductions in unfair dismissal remedies." Australian Bulletin of Labour. 40 (1), pp. 24-45.
Organisational learning, competencies, and firm performance: empirical observations
Murray, Peter. 2003. "Organisational learning, competencies, and firm performance: empirical observations." The Learning Organisation. 10 (5), pp. 305-316.
Continuous improvement in hospitality: a case study approach
Dwyer, L., Murray, Peter and Mott, R.. 1998. "Continuous improvement in hospitality: a case study approach." Australian Journal of Hospitality Management. 5 (1), pp. 19-32.
Contemporary strategic management: an Australasian perspective
Grant, Robert, Butler, Bella, Orr, Stuart and Murray, Peter A.. 2014. Contemporary strategic management: an Australasian perspective. Milton, Queensland. John Wiley & Sons.
Organisational structure and strategic control
Murray, Peter A.. 2014. "Organisational structure and strategic control." Grant, Robert, Butler, Bella, Orr, Stuart and Murray, Peter A. (ed.) Contemporary strategic management: an Australasian perspective. Milton, Queensland. John Wiley & Sons. pp. 315-354
Corporate-level strategy
Murray, Peter A.. 2014. "Corporate-level strategy." Grant, Robert, Butler, Bella, Orr, Stuart and Murray, Peter A. (ed.) Contemporary strategic management: an Australasian perspective. Milton, Queensland. John Wiley & Sons. pp. 249-290
The nature and sources of competitive advantage
Murray, Peter A.. 2014. "The nature and sources of competitive advantage." Grant, Robert, Butler, Bella, Orr, Stuart and Murray, Peter A. (ed.) Contemporary strategic management: an Australasian perspective. Milton, Queensland. John Wiley & Sons. pp. 187-221
Corporate governance and sustainability
Murray, Peter A.. 2014. "Corporate governance and sustainability." Grant, Robert, Butler, Bella, Orr, Stuart and Murray, Peter A. (ed.) Contemporary strategic management: an Australasian perspective. Milton, Queensland. John Wiley & Sons. pp. 39-75
Open innovation in universities: the relationship between innovation and commercialisation
Abdul Razak, Arbaiah, Murray, Peter A. and Roberts, David. 2014. "Open innovation in universities: the relationship between innovation and commercialisation." Knowledge and Process Management (Print Edition): the journal of corporate transformation. 21 (4), pp. 260-269. https://doi.org/10.1002/kpm.1444
Cycles of organisational learning: a conceptual approach
Murray, Peter. 2002. "Cycles of organisational learning: a conceptual approach." Management Decision. 40 (3), pp. 239-247. https://doi.org/10.1108/00251740210420192
Learning by auditing: a knowledge creating approach
Beckett, Ron and Murray, Peter. 2000. "Learning by auditing: a knowledge creating approach." TQM Magazine. 12 (2), pp. 125-136. https://doi.org/10.1108/09544780010318389
Gendered contexts and globalization in south Asia
Murray, Peter A.. 2013. "Gendered contexts and globalization in south Asia." Khilji, Shaista E. and Rowley, Chris (ed.) Globalization, change and learning in south Asia. Cambridge, United Kingdom. Woodhead Publishing Limited. pp. 19-37
Training, development and learning
Murray, Peter A.. 2012. "Training, development and learning." Kramar, Robin and Syed, Jawad (ed.) Human resource management in a global context: a critical approach. New York. Palgrave Macmillan. pp. 285-311
Neutrality in the Tribunal: an insular debate or a valid concern?
Southey, Kim and Fry, Simon. 2012. "Neutrality in the Tribunal: an insular debate or a valid concern?" Abbott, Keith, Hearn-MacKinnon, Bruce, Morris, Leanne and Saville, Kerrie (ed.) Fair work act: revision or restitution. Heidelberg, Victoria, Australia. Heidelberg Press. pp. 103-125
From training to learning in enterprise resource planning systems
Kerr, Don, Murray, Peter A. and Burgess, Kevin. 2012. "From training to learning in enterprise resource planning systems." International Journal of Learning and Change. 6 (1/2), pp. 18-32. https://doi.org/10.1504/IJLC.2012.045854
A framework for investigating participant perceptions of unfair dismissal conciliation conferences
Southey, Kim. 2012. "A framework for investigating participant perceptions of unfair dismissal conciliation conferences." 26th Conference of the Association of Industrial Relations Academics of Australia and New Zealand: Reorganizing Work. Gold Coast, Australia 08 - 10 Feb 2012 Gold Coast, Australia.
Rethinking market orientation through learning practices
Murray, Peter A., Gray, David M., Carter, Leanne and Miller, Karen W.. 2012. "Rethinking market orientation through learning practices." International Journal of Organisational Behaviour. 17 (3), pp. 8-32.
Employee misbehaviour in Australia: through the lens of unfair dismissal arbitration
Southey, Kim Sherrie. 2013. Employee misbehaviour in Australia: through the lens of unfair dismissal arbitration. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Improving training in enterprise resource planning systems implementation through communities of practice
Kerr, Don, Burgess, Kevin J., Houghton, Luke and Murray, Peter A.. 2012. "Improving training in enterprise resource planning systems implementation through communities of practice." International Journal of Learning and Change. 6 (3/4), pp. 207-222.
An occupational and gendered review of reinstatement and compensation for unfairly dismissed workers
Southey, Kim. 2012. "An occupational and gendered review of reinstatement and compensation for unfairly dismissed workers." International Journal of Organisational Behaviour. 17 (2), pp. 35-48.
Integrating learning with change contexts
Murray, Peter A., Millett, Bruce and Syed, Jawad. 2011. "Integrating learning with change contexts ." International Journal of Learning and Change. 5 (3/4), pp. 189-193.
The influence of learning behaviour on team adaptability
Murray, Peter A. and Millett, Bruce. 2011. "The influence of learning behaviour on team adaptability." International Journal of Learning and Change. 5 (3/4), pp. 257-270. https://doi.org/10.1504/IJLC.2011.045072
The relationship between interpersonal relational competence and employee performance: a developmental model
Carter, Leanne, Murray, Peter and Gray, David. 2011. "The relationship between interpersonal relational competence and employee performance: a developmental model." International Journal of Interdisciplinary Social Sciences. 6 (3), pp. 213-229.
Learning behaviour, market orientation and firm performance
Murray, Peter A. and Miller, Karen W.. 2011. "Learning behaviour, market orientation and firm performance." Building Business Communities: Justice, Performance and Change Creating a Sustainable Scholarly Community Colloquia (2011). Brisbane, Australia 09 Nov 2011 Toowoomba, Australia.
Finding employees on the internet: a new frontier for small business
Southey, Kim and Lynch, Bernadette. 2011. "Finding employees on the internet: a new frontier for small business." Building Business Communities: Justice, Performance and Change Creating a Sustainable Scholarly Community Colloquia (2011). Brisbane, Australia 09 Nov 2011 Toowoomba, Australia.
Managing gender diversity in top management teams
Syed, Jawad and Murray, Peter. 2006. "Managing gender diversity in top management teams." Kennedy, Jessica and Di Milia, Lee (ed.) 20rd Australian and New Zealand Academy of Management Conference (ANZAM 2006). Yeppoon, Australia 06 - 09 Dec 2006 Brisbane, Australia.
Structures of learning for dynamic markets
Murray, Peter A., Syed, Jawad and Roberts, Zeynep. 2009. "Structures of learning for dynamic markets." Management Decision. 47 (2), pp. 271-288. https://doi.org/10.1108/00251740910938911
Combating the English language deficit: the labour market experiences of migrant women in Australia
Syed, Jawad and Murray, Peter. 2009. "Combating the English language deficit: the labour market experiences of migrant women in Australia." Human Resource Management Journal. 19 (4), pp. 413-432. https://doi.org/10.1111/j.1748-8583.2009.00106.x
Fashions of learning: improving supply chain relationships
Preiss, Kenneth J. and Murray, Peter A.. 2005. "Fashions of learning: improving supply chain relationships." Supply Chain Management. 10 (1), pp. 18-25. https://doi.org/10.1108/13598540510578342
Compensation equity in unfair dismissal
Southey, Kim. 2011. "Compensation equity in unfair dismissal." Building Business Communities: Justice, Performance and Change Creating a Sustainable Scholarly Community Colloquia (2011). Brisbane, Australia 09 Nov 2011 Toowoomba, Australia.
Observations through gendered lenses: experiences of managerial women
Murray, Peter A. and Syed, Jawad. 2007. "Observations through gendered lenses: experiences of managerial women." Davis, Edward and Pratt, Valerie (ed.) Making the Link 18: Affirmative Action and Employment Relations. North Ryde, Australia 2006 Sydney, Australia.
Gendered observations and experiences in executive women's work
Murray, Peter A. and Syed, Jawad. 2010. "Gendered observations and experiences in executive women's work." Human Resource Management Journal. 20 (3), pp. 277-293. https://doi.org/10.1111/j.1748-8583.2009.00113.x
Beyond rigour and relevance: a critical realist approach to business education
Syed, Jawad, Mingers, John and Murray, Peter A.. 2010. "Beyond rigour and relevance: a critical realist approach to business education." Management Learning. 41 (1), pp. 71-85. https://doi.org/10.1177/1350507609350839
Theoretical perspectives of older workers: integrating human resource management practices with resource-based strategies
Mountford, Helene and Murray, Peter A.. 2011. "Theoretical perspectives of older workers: integrating human resource management practices with resource-based strategies." Ennals, Richard and Salomon, Robert H. (ed.) Older workers in a sustainable society. Frankfurt, Germany. Peter Lang Publishing. pp. 43-55
Gender and firmographic effects in unfair dismissal arbitration
Southey, Kim and Innes, Peter. 2010. "Gender and firmographic effects in unfair dismissal arbitration." O'Connor, Christine (ed.) 10th Annual Pacific Employment Relations Association Conference (PERA 2010) : Sustainability, Inclusiveness and Governance: People Management Issues in the Organisation of the Future. Gold Coast, Australia 15 - 18 Nov 2010 Ballarat, Australia.
Thinking about leadership: contributions and contexts
Murray, Peter. 2006. "Thinking about leadership: contributions and contexts." Murray, Peter, Poole, David and Jones, Grant (ed.) Contemporary issues in management and organisational behaviour. Melbourne, Australia. Thomson Learning. pp. 274-307
Executive women, gendered behaviour and adaptive social structures
Murray, Peter A.. 2011. "Executive women, gendered behaviour and adaptive social structures." Murray, Peter A., Kramar, Robin and McGraw, Peter (ed.) Women at work: research, policy and practice. Melbourne, Australia. Tilde University Press. pp. 202-238
Empirical linkages between firm competencies and organizational learning
Murray, Peter and Donegan, Kevin. 2003. "Empirical linkages between firm competencies and organizational learning." The Learning Organization: the international journal of knowledge and organizational learning management. 10 (1), pp. 51-62. https://doi.org/10.1108/09696470310457496
Executive women at work
Murray, Peter, Parr, Nick and Syed, Jawad. 2008. "Executive women at work." Baird, Marion, Davis, Edward, McGraw, Peter and Pratt, Valerie (ed.) Making the link 19: affirmative action and employment relations. Sydney, Australia. CCH Australia Ltd.. pp. 55-62
Defining marketing orientation success through learning cultures
Carter, Leanne and Murray, Peter. 2007. "Defining marketing orientation success through learning cultures." 2007 Academy of Marketing Annual Conference: Marketing Theory Into Practice. Egham, United Kingdom 03 - 06 Jul 2007 London, UK.
From continuous improvement to organisational learning: developmental theory
Murray, Peter and Chapman, Ross. 2003. "From continuous improvement to organisational learning: developmental theory." The Learning Organization: the international journal of knowledge and organizational learning management. 10 (5), pp. 272-282. https://doi.org/10.1108/09696470310486629
Critical issues in managing age diversity in Australia
Murray, Peter and Syed, Jawad. 2005. "Critical issues in managing age diversity in Australia." Asia Pacific Journal of Human Resources. 43 (2), pp. 210-224. https://doi.org/10.1177/1038411105055059
Strategic quality management and financial performance indicators
Chapman, Ross L., Murray, Peter Charles and Mellor, Robert. 1997. "Strategic quality management and financial performance indicators." International Journal of Quality and Reliability Management. 14 (4), pp. 432-448.
Improving marketing intelligence through learning systems and knowledge communities in Not-for-Profit workplaces
Murray, Peter and Carter, Leanne. 2005. "Improving marketing intelligence through learning systems and knowledge communities in Not-for-Profit workplaces." Journal of Workplace Learning: employee counselling today. 17 (7), pp. 421-435. https://doi.org/10.1108/13665620510620016
A cultural feminist approach towards managing diversity in top management teams
Syed, Jawad and Murray, Peter A.. 2008. "A cultural feminist approach towards managing diversity in top management teams." Equality, Diversity and Inclusion: An International Journal. 27 (5), pp. 413-432. https://doi.org/10.1108/02610150810882288
The centrality of teams in the organisational learning process
Murray, Peter and Moses, Maree. 2005. "The centrality of teams in the organisational learning process." Management Decision. 43 (9), pp. 1186-1202. https://doi.org/10.1108/00251740510626263
Managing innovation through social architecture, learning, and competencies: a new conceptual approach
Murray, Peter and Blackman, Deborah. 2006. "Managing innovation through social architecture, learning, and competencies: a new conceptual approach." Knowledge and Process Management (Print Edition): the journal of corporate transformation. 13 (3), pp. 132-143. https://doi.org/10.1002/kpm.253
Employee grievance research through an organisational behaviour framework
Southey, Kim. 2010. "Employee grievance research through an organisational behaviour framework." Australasian Journal of Business and Social Inquiry. 8 (1), pp. 39-53.
A typology of employee explanations of misbehaviour: an analysis of unfair dismissal cases
Southey, Kim. 2010. "A typology of employee explanations of misbehaviour: an analysis of unfair dismissal cases." Journal of Industrial Relations. 52 (1), pp. 81-102. https://doi.org/10.1177/0022185609353991
Stacking the Commission: has it occurred and does it matter in unfair dismissal arbitration?
Southey, Kim and Fry, Simon. 2010. "Stacking the Commission: has it occurred and does it matter in unfair dismissal arbitration?" Barnes, Alison, Balnave, Nikola and Lafferty, George (ed.) 24th Conference of the Association of Industrial Relations Academics of Australia and New Zealand: Work in Progress: Crises, Choices and Continuity (AIRAANZ 2010). Sydney, Australia 03 - 05 Feb 2010 Sydney, Australia.
Catching them is one thing, keeping them is something else: reflections on teaching first year university students
Werth, Shalene, Southey, Kim and Lynch, Bernadette. 2009. "Catching them is one thing, keeping them is something else: reflections on teaching first year university students." Studies in Learning Evaluation Innovation and Development. 6 (1), pp. 30-37.
Forward with unfair dismissal claims
Southey, Kim. 2008. "Forward with unfair dismissal claims." Labour and Industry: a journal of the social and economic relations of work. 19 (1-2), pp. 25-48.
A conceptual model of employee self reported rationale for engaging in deviant acts
Southey, Kim. 2009. "A conceptual model of employee self reported rationale for engaging in deviant acts." Lewer, John, Ryan, Shaun and MacNeil, Johanna (ed.) AIRAANZ 2009: Labour, Capital and Change. Newcastle, Australia 04 - 06 Feb 2009 Newcastle, Australia.
An analysis of unfair dismissal grievance arbitration in Australia
Southey, Kim. 2008. An analysis of unfair dismissal grievance arbitration in Australia. Masters Thesis Master of Business (Research). University of Southern Queensland.
Unfair dismissal: a returning concern for SMEs
Southey, Kim. 2008. "Unfair dismissal: a returning concern for SMEs." Australian Industrial Law News. 3, pp. 11-12.
Work choices and the negotiation challenge confronting employees
Southey, Kim. 2007. "Work choices and the negotiation challenge confronting employees." Abbott, K., Hearn MacKinnon, B., Morris, L., Saville, K. and Waddell, D. (ed.) Work choices: evolution or revolution. Victoria, Australia. Heidelberg Press.
The effects of the balanced scorecard on performance: The impact of the alignment of the strategic goals and performance reporting
Iselin, Errol R., Mia, Lokman and Sands, John. 2008. "The effects of the balanced scorecard on performance: The impact of the alignment of the strategic goals and performance reporting." Journal of General Management. 33 (4), pp. 71-85. https://doi.org/10.1177/030630700803300405
Multi‐perspective strategic goal setting, performance reporting and organisational performance
Iselin, Errol R., Mia, Lokman and Sands, John. 2008. "Multi‐perspective strategic goal setting, performance reporting and organisational performance ." Journal of Applied Accounting Research. 9 (2), pp. 76-96. https://doi.org/10.1108/09675420810900766
The Achilles' heel of unfair dismissal arbitration in Australian SME's
Southey, Kim. 2007. "The Achilles' heel of unfair dismissal arbitration in Australian SME's." Hall, Margaret and Berrow, Geoff (ed.) 30th Annual ISBE Conference: International Entrepreneurship. Glasgow, United Kingdom 07 - 09 Nov 2007 Harrogate, United Kingdom.
A feminine approach to teaching a large, first year university course: and everyone lived happily ever after!
Southey, Kim, Lynch, Bernadette, Werth, Shalene and Hammer, Sara. 2007. "A feminine approach to teaching a large, first year university course: and everyone lived happily ever after!" Albion, Majella J. and Collins, Pauline (ed.) 2007 International Women's Conference: Education, Employment and Everything... theTriple Layers of a Woman's Life. Toowoomba, Australia 26 - 29 Sep 2007 Toowoomba, Australia.
Educators' Epistemological Beliefs of Accounting Ethics Teaching: A Cross-Cultural Study
Auyeung, Pak K., Dagwell, Ron, Ng, Chew and Sands, John. 2006. "Educators' Epistemological Beliefs of Accounting Ethics Teaching: A Cross-Cultural Study." Accounting Research Journal. 19 (2), pp. 122-138. https://doi.org/10.1108/10309610680000683
The perceived importance of international accounting topics in the Asia-Pacific rim: A comparative study
Sands, John Stephen and Pragasam, John. 1997. "The perceived importance of international accounting topics in the Asia-Pacific rim: A comparative study." The International Journal of Accounting. 32 (2), pp. 187-202. https://doi.org/10.1016/s0020-7063(97)90025-x
Factors influencing accounting students' career choice: A cross-cultural validation study
Auyeung, Pak and Sands, John. 1997. "Factors influencing accounting students' career choice: A cross-cultural validation study." International Journal of Phytoremediation. 21 (1), pp. 13-23. https://doi.org/10.1080/096392897331596
A cross cultural study of the learning style of accounting students
Auyeung, Pak and Sands, John. 1996. "A cross cultural study of the learning style of accounting students ." Accounting and Finance. 36 (2), pp. 261-274. https://doi.org/10.1111/j.1467-629X.1996.tb00310.x