Employee engagement in shared services in a regional university context

Article

Davis, Kym and Southey, Kim. 2024. "Employee engagement in shared services in a regional university context." Journal of Higher Education Policy and Management. 46 (3), pp. 291-306. https://doi.org/10.1080/1360080X.2024.2344238

Article Title	Employee engagement in shared services in a regional university context
ERA Journal ID	19921
Article Category	Article
Authors	Davis, Kym and Southey, Kim
Journal Title	Journal of Higher Education Policy and Management
Journal Citation	46 (3), pp. 291-306
Number of Pages	16
Year	2024
Publisher	Taylor & Francis
Place of Publication	Australia
ISSN	1360-080X
	1469-9508
Digital Object Identifier (DOI)	https://doi.org/10.1080/1360080X.2024.2344238
Web Address (URL)	https://www.tandfonline.com/doi/full/10.1080/1360080X.2024.2344238
Abstract	A reflexive thematic analysis was used to identify factors that enhance and inhibit employee engagement amongst professional staff working in shared services teams in an Australian regional university. With efficient and effective client service delivery expected of people working in a shared services structure, employee buy-in and the need for them to feel engaged are important. However, little is known about the employee experiences of working in a shared services team. Despite this, shared services have become popular in universities by offering cost savings while improving service quality and output. We found that professional staff responded generally positively to working in a shared services team. Moreover, they indicated positive employee engagement when their working experiences responded to specific ‘rules of engagement’ applicable to their shared services environment.
Keywords	employee engagement, professional staff, regional university, shared services, organisational justice
Article Publishing Charge (APC) Funding	Other
Contains Sensitive Content	Does not contain sensitive content
ANZSRC Field of Research 2020	350503. Human resources management
Byline Affiliations	James Cook University
	School of Business

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