Did Emotional Intelligence Traits Mitigate COVID-19 Uncertainty Effects on Financial Institutions’ Board Decision-Making Process?

Article

Hall, Jessica, Jones, Gregory, Beattie, Claire and Sands, John. 2024. "Did Emotional Intelligence Traits Mitigate COVID-19 Uncertainty Effects on Financial Institutions’ Board Decision-Making Process?" Journal of Risk and Financial Management. 17 (3). https://doi.org/10.3390/jrfm17030106
Article Title

Did Emotional Intelligence Traits Mitigate COVID-19 Uncertainty Effects on Financial Institutions’ Board Decision-Making Process?

ERA Journal ID213440
Article CategoryArticle
AuthorsHall, Jessica, Jones, Gregory, Beattie, Claire and Sands, John
Journal TitleJournal of Risk and Financial Management
Journal Citation17 (3)
Article Number106
Number of Pages13
Year2024
PublisherMDPI AG
Place of PublicationSwitzerland
ISSN1911-8066
1911-8074
Digital Object Identifier (DOI)https://doi.org/10.3390/jrfm17030106
Web Address (URL)https://www.mdpi.com/1911-8074/17/3/106
AbstractThis study uses a qualitative research mixed methods design to explore the Coronavirus pandemic’s uncertainty effect on mature board governance practices and a board decision processes framework within 16 large Australian financial services entities. Findings provide support for two effects. Firstly, the Coronavirus pandemic had led to a hesitation effect on the board members on-going journey of developing a conscious sense of ‘self’ and awareness. Secondly, the skills and diversity of personalities of directors comprising the board has a positive impact on the effectiveness and success of strategic decisions. The ongoing ambiguity impact of the Coronavirus pandemic on effective board decision-making processes was investigated. The board members expressed confidence in the Australian financial services sector’s ability to overcome the global Coronavirus pandemic’s temporary uncertainty impact on board decision processes frameworks. Future research may extend the focus to senior executives’ or owners’ EI personality traits to investigate the relationship between such individual’s or teams’ traits and ongoing effective board decision-making processes during uncertainty in either developing or developed countries or a cross-cultural study.
Keywordsbank board; effectiveness; decision processes; bank board; bank director; COVID-19
Contains Sensitive ContentDoes not contain sensitive content
ANZSRC Field of Research 2020350701. Corporate governance
Byline AffiliationsAustralianSuper, Australia
School of Business
Lincoln University, New Zealand
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