Multi-perspective performance reporting systems, continuous improvement systems and organisational performance
Article
Article Title | Multi-perspective performance reporting systems, continuous improvement systems and organisational performance |
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ERA Journal ID | 19173 |
Article Category | Article |
Authors | Iselin, Errol R. (Author), Sands, John (Author) and Mia, Lokman (Author) |
Journal Title | Journal of General Management |
Journal Citation | 36 (3), pp. 19-36 |
Number of Pages | 18 |
Year | 2011 |
Publisher | SAGE Publications Ltd |
Place of Publication | United Kingdom |
ISSN | 0306-3070 |
1759-6106 | |
Digital Object Identifier (DOI) | https://doi.org/10.1177/030630701103600302 |
Web Address (URL) | https://journals.sagepub.com/doi/10.1177/030630701103600302 |
Abstract | The use of multi-perspective performance reporting systems (MPRS) such as the balanced scorecard (BSC), is widespread. This study's motivation comes from the importance of these systems and the lack of knowledge about them. Continuous improvement systems (CIS) are another management innovation. CIS constantly look for ways to improve performance and are used in conjunction with performance reporting systems. The research objectives were to study MPRS users and discover whether the use of CIS improved organisational performance. It was found that the use of CIS by MPRS users was positively associated with performance. The implications of these findings for managers were considered. |
Keywords | multi-perspective performance reporting systems; continuous improvement systems; organisational performance |
ANZSRC Field of Research 2020 | 350711. Organisational planning and management |
Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
Byline Affiliations | Bond University |
Griffith University | |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q2x5y/multi-perspective-performance-reporting-systems-continuous-improvement-systems-and-organisational-performance
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