Dr Anup Shrestha


Dr Anup Shrestha
NameDr Anup Shrestha
Email Addressanup.shrestha@unisq.edu.au
Job TitleSenior Lecturer (Information Systems)
QualificationsBCompInfoSys Pokhara, MIT USQ, PhD USQ
DepartmentSchool of Business
AffiliationsInstitute for Resilient Regions
ORCIDhttps://orcid.org/0000-0002-2952-0072
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Biography

Anup joined the University of Southern Queensland (UniSQ) in 2015. He completed his PhD as part of the Australian Research Council (ARC) Industry Linkage project working with ICT practitioners and academics from USQ and Griffith University in Queensland, Australia. His doctoral dissertation reported the development and evaluation of a software-mediated process assessment approach in IT Service Management. This PhD was awarded the best Australian thesis in Information Systems by the ACPHIS (Australian Council of Professors and Heads of Information Systems) in 2016. His research was also recognized by the IT industry by winning the iAwards Queensland IT innovation winner in 2015. Anup’s publications have appeared in highly ranked Quartile 1 academic journals such as Information & Management (ABDC A*), International Journal of Information Management (ABDC A*), Government Information Quarterly (ABDC A), Journal of Knowledge Management (ABDC A), Computer Standards & Interfaces and many others. He undertakes interdisciplinary research in the areas of Information Systems, Management and IT applications in Business and Society. He is working as editor in two reputable academic journals: Journal of Innovation and Knowledge (ABDC A) and the International Journal of Information Management Data Insights. Anup also serves as the Standards Australia national representative for the development and review of ISO/IEC JTC1/SC7 standards of software engineering. Anup’s research focuses on the area of IT service management, cloud computing and Business Information Systems. Prior to academia, Anup has worked in the IT industry for 8 years.

Employment

PositionOrganisationFromTo
Senior Lecturer - Information SystemsUniversity of Southern Queensland2015
EditorJournal of Innovation and Knowledge2022

Expertise

Information Systems, Enterprise Service Management, Knowledge Management, Design Science Research, Digital Innovation

Teaching

Enterprise Service Management, Digital Disruption, IT Governance, Digital Assets Management

Fields of Research

  • 350303. Business information systems
  • 460908. Information systems organisation and management
  • 460912. Knowledge and information management
  • 461207. Software quality, processes and metrics

Professional Membership

Professional MembershipYear
Australian Computer Society
Association of Information Systems
BCompInfoSys
Pokhara
2005
MIT
USQ
2008
PhD
USQ
2015

Supervision Interests

Design Science Research, Enterprise Service Management, Knowledge Management

Current Supervisions

Research TitleSupervisor TypeLevel of StudyCommenced
Software Systems for Virtual and Connected HealthCare for Trivial IllnessPrincipal SupervisorDoctoral2024
Adoption of Blockchain Technology in Small and medium-sized accountancy practices (SMPs) in Regional AustraliaPrincipal SupervisorDoctoral2023
Blockchain in EducationPrincipal SupervisorDoctoral2023
Exploring Techno-Ontological Congruence in the Construction of Digital Platforms for Service Integration and Management (SIAM): A Design Science Research StudyPrincipal SupervisorDoctoral2023
The Role of Marketing Agility towards Digital Transformation of Allied Health PracticesPrincipal SupervisorDoctoral2022
Improving clinical safety through digital transformation of the healthcare supply chainAssociate SupervisorDoctoral2022
Cyber Situational Awareness and Phishing EmailsPrincipal SupervisorDoctoral2021
Digital Public Intelligence: Fuelling AI Adoption across MSMEs in IndiaPrincipal SupervisorDoctoral2020
Cloud Computing Security and PrivacyAssociate SupervisorDoctoral2020
Innovative Economic Development Southland NZ Economic development  Associate SupervisorDoctoral2020
An investigation into householders¿ motivation to prepare for cyclones in OmanAssociate SupervisorDoctoral2020
Enhanced Cyber Threat Intelligence Model using Machine Learning technique for Detection of Cybersecurity Threats in TwitterAssociate SupervisorDoctoral2020
Strategic Guidance at Speed, Scale, and Scope, Towards a Systemic Holistic Model for Thrivable TransformationsPrincipal SupervisorDoctoral2018

Completed Supervisions

Research TitleSupervisor TypeLevel of StudyCompleted
Designing Digital ResourcingAssociateDoctoral2021
Integral Role of Mobile Handset Data, Cloud Computing, Artificial Intelligence, and 5G Information Technology in User-level Self-Management of COVID-19 and Water Utility DataAssociate SupervisorDoctoral2023
Development and Evaluation of IT Service Management Digital Commons ¿ A Case StudyAssociate SupervisorDoctoral2023
Conceptualizing social intelligence capabilities in women leadership: A qualitative study in the Queensland healthcare industryPrincipal SupervisorDoctoral2022
ACHIEVING KNOWLEDGE AMBIDEXTERITY IN SMALL AND MEDIUM ENTERPRISES USING CLOUD COMPUTINGPrincipal SupervisorDoctoral2022
Developing sustainable supply chains in regional Australia considering demand uncertainty, government subsidies and carbon tax regulationAssociate SupervisorDoctoral2020
The Effects of the mobile tourism website quality on customer intention to reuse and recommendAssociate SupervisorDoctoral2020
A model for self-assessment of skills to identify tacit knowledge stock and enable knowledge transferAssociate SupervisorMasters2019
Exploring the impact of ITSM maturity on business performanceAssociate SupervisorDoctoral2018
Project titleDetailsYear
UniSQ Grants for Embedded Learning & Teaching Strategy - Business Academy2022
DateNameAwarding organisationUnderpinning research
2016ACPHIS Best Australian PhD in Information SystemsACPHISDevelopment and evaluation of a software-mediated process assessment approach in IT service management
2015iAward QLD IT Innovation in ResearchiAwardDevelopment and evaluation of a software-mediated process assessment method for IT service management
2019Excellence Award in Early Career ResearchUniSQ
2022Associate EditorJournal of Innovation and Knowledge
2022Associate EditorInternational Journal of Information Management Data Insights
2021Committee MemberAustralian Computer Society Toowoomba Chapter

A systematic literature review of artificial intelligence in the healthcare sector: Benefits, challenges, methodologies, and functionalities

Ali, Omar, Abdelbaki, Wiem, Shrestha, Anup, Elbasi, Ersin, Ali, Mohammad Abdallah and Dwivedi, Yogesh K. 2023. "A systematic literature review of artificial intelligence in the healthcare sector: Benefits, challenges, methodologies, and functionalities." Journal of Innovation and Knowledge. 8 (1), pp. 1-19. https://doi.org/10.1016/j.jik.2023.100333

Incorporating Agile Principles in Completing and Supervising a Thesis by Publication

Shrestha, Anup. 2023. "Incorporating Agile Principles in Completing and Supervising a Thesis by Publication." Mulligan, Deborah L., Ryan, Naomi and Danaher, Patrick Alan (ed.) Deconstructing Doctoral Discourses: Stories and Strategies for Success. Switzerland. Palgrave Macmillan. pp. 161-176

A review of the key challenges of non-fungible tokens

Ali, Omar, Momin, Mujtaba, Shrestha, Anup, Das, Ronnie, Alhajj, Fadia and Dwivedi, Yogesh K.. 2023. "A review of the key challenges of non-fungible tokens." Technological Forecasting and Social Change. 187, pp. 1-13. https://doi.org/10.1016/j.techfore.2022.122248

A Conceptual Framework towards Knowledge Ambidexterity using Information Systems and Knowledge Management

Shrestha, Anup and Saratchandra, Minu. 2023. "A Conceptual Framework towards Knowledge Ambidexterity using Information Systems and Knowledge Management." The Journal of Information Systems. 37 (1), pp. 143-167. https://doi.org/10.2308/ISYS-2021-013

Digital Transformation Towards Ambidextrous Learning Organization using Cloud Computing: A Systematic Literature Review

Saratchandra, Minu, Shrestha, Anup and Murray, Peter A.. 2022. "Digital Transformation Towards Ambidextrous Learning Organization using Cloud Computing: A Systematic Literature Review." 35th Australian and New Zealand Academy of Management Conference (ANZAM 2022). Australia 06 - 07 Dec 2022 Australia. Australian and New Zealand Academy of Management.

Promoting Australian regional airports with subsidy schemes: A vehicle routing problem perspective

Babagolzadeh, Mahla, Zhang, Yahua, Abbasic, Babak, Shrestha, Anup and Zhang, Anming. 2022. "Promoting Australian regional airports with subsidy schemes: A vehicle routing problem perspective." Transport Policy. 128, pp. 38-51. https://doi.org/10.1016/j.tranpol.2022.08.014

Achieving Industry-aligned Education through Digital-Commons: A Case Study

Ramakrishnan, Muralidharan, Gregor, Shirley, Shrestha, Anup and Soar, Jeffrey. 2022. "Achieving Industry-aligned Education through Digital-Commons: A Case Study." Journal of Computer Information Systems. 63 (4), pp. 950-964. https://doi.org/10.1080/08874417.2022.2115955

Digital Transformation of the Healthcare Supply Chain: A Clinical Safety Evaluation Model

Smith, Sean, Lane, Michael, Toleman, Mark and Shrestha, Anup. 2022. "Digital Transformation of the Healthcare Supply Chain: A Clinical Safety Evaluation Model." 28th Americas Conference on Information Systems: Innovative Research Informing Practice (AMCIS 2022). Minneapolis, United States 10 - 14 Aug 2022 United States.

The role of cloud computing in knowledge management for small and medium enterprises: a systematic literature review

Saratchandra, Minu and Shrestha, Anup. 2022. "The role of cloud computing in knowledge management for small and medium enterprises: a systematic literature review." Journal of Knowledge Management. 26 (10), pp. 2668-2698. https://doi.org/10.1108/JKM-06-2021-0421

Internet penetration and airline pricing: Evidence from China

Huang, Zhibin, Yong, Jianming, Ma, Wenliang, Chen, Mengying, Xiong, Zihan and Shrestha, Anup. 2022. "Internet penetration and airline pricing: Evidence from China." Transport Policy. 123, pp. 104-111. https://doi.org/10.1016/j.tranpol.2022.04.017

Building knowledge ambidexterity using cloud computing: Longitudinal case studies of SMEs experiences

Saratchandra, Minu, Shrestha, Anup and Murray, Peter A.. 2022. "Building knowledge ambidexterity using cloud computing: Longitudinal case studies of SMEs experiences." International Journal of Information Management. 67, pp. 1-20. https://doi.org/10.1016/j.ijinfomgt.2022.102551

An Evaluation of Key Adoption Factors towards Using the Fog Technology

Ali, Omar, Shrestha, Anup, Jaradat, Ashraf and Al-Ahmad, Ahmad. 2022. "An Evaluation of Key Adoption Factors towards Using the Fog Technology." Big Data and Cognitive Computing. 6 (3), pp. 1-36. https://doi.org/10.3390/bdcc6030081

Assessment of Complexity in Cloud Computing Adoption: a Case Study of Local Governments in Australia

Ali, Omar, Shrestha, Anup, Ghasemaghaei, Maryam and Beydoun, Ghassan. 2022. "Assessment of Complexity in Cloud Computing Adoption: a Case Study of Local Governments in Australia." Information Systems Frontiers: a journal of research and innovation. 24 (2), pp. 595-617. https://doi.org/10.1007/s10796-021-10108-w

Role of ontologies in beach safety management analytics systems

Fahmideh, Mahdi, Beydoun, Ghassan, Bandara, Madhushi, Ahmad, Aakash, Shrestha, Anup and Khan, Arif Ali. 2022. "Role of ontologies in beach safety management analytics systems." 26th Pacific Asia Conference on Information Systems (PACIS 2022). Taipei, Taiwan 05 - 09 Jul 2022

Does digital transformation of the Australian healthcare supply chain improve clinical safety?

Smith, Sean, Lane, Michael, Toleman, Mark and Shrestha, Anup. 2021. "Does digital transformation of the Australian healthcare supply chain improve clinical safety?" Beydoun, Ghassan, Fernandez, Fernandez and Xu, Dongming (ed.) 32nd Australasian Conference on Information Systems (ACIS 2021). Sydney, Australia 06 - 10 Dec 2021 Sydney, Australia.

A survey on detection of cybersecurity threats on Twitter using deep learning

Alsodi, Omar, Zhou, Xujuan, Gururajan, Raj and Shrestha, Anup. 2021. "A survey on detection of cybersecurity threats on Twitter using deep learning." Xu, Guandong, Ali, Raian, Zaghouani, Wajdi, Tao, Xiaohui and Li, Lin (ed.) 8th IEEE International Conference on Behavioural and Social Computing (BESC 2021). Doha, Qatar 29 - 31 Oct 2021 United States. https://doi.org/10.1109/BESC53957.2021.9635406

Towards a user-level self-management of COVID-19 using mobile devices supported by Artificial Intelligence, 5G and the Cloud

Ahmed, Sajjad, Shrestha, Anup and Yong, Jianming. 2021. "Towards a user-level self-management of COVID-19 using mobile devices supported by Artificial Intelligence, 5G and the Cloud." Siuly, Siuly, Wang, Hua, Chen, Lu, Guo, Yanhui and Xing, Chunxiao (ed.) 10th International Conference on Health Information Science (HIS 2021). Melbourne, Australia 25 - 28 Oct 2021 Switzerland. https://doi.org/10.1007/978-3-030-90885-0_4

Can cloud-based knowledge management systems enable small & medium enterprises to achieve knowledge ambidexterity?

Saratchandra, Minu and Shrestha, Anup. 2021. "Can cloud-based knowledge management systems enable small & medium enterprises to achieve knowledge ambidexterity?" 25th Pacific Asia Conference on Information Systems (PACIS 2021). Dubai, United Arab Emirates 12 - 14 Jul 2021 United States.

Exploring the formation of mobile travel website quality and predicting its influence on travelers’ behavioral intentions

Chan, Janelle, Chan, Irene Cheng Chu, Sassenberg, Anne-Marie and Shrestha, Anup. 2021. "Exploring the formation of mobile travel website quality and predicting its influence on travelers’ behavioral intentions." Journal of China Tourism Research. 18 (5), pp. 1011 - 1034. https://doi.org/10.1080/19388160.2021.1969310

Innovation Centric Knowledge Commons—A Systematic Literature Review and Conceptual Model

Ramakrishnan, Muralidharan, Shrestha, Anup and Soar, Jeffrey. 2021. "Innovation Centric Knowledge Commons—A Systematic Literature Review and Conceptual Model." Journal of Open Innovation: Technology, Market, and Complexity. 7 (1), pp. 1-19. https://doi.org/10.3390/joitmc7010035

Cloud computing technology adoption: an evaluation of key factors in local governments

Ali, Omar, Shrestha, Anup, Osmanaj, Valmira and Muhammed, Shahnawaz. 2021. "Cloud computing technology adoption: an evaluation of key factors in local governments." Information Technology and People. 34 (2), pp. 666-703. https://doi.org/10.1108/ITP-03-2019-0119

Optimal delivery and replenishment policies for perishable products considering lost sale cost: an efficient hybrid algorithm

Babagolzadeh, Mahla, Pirayesh, Mohammadali and Shrestha, Anup. 2021. "Optimal delivery and replenishment policies for perishable products considering lost sale cost: an efficient hybrid algorithm." International Journal of Industrial and Systems Engineering. 37 (3), pp. 306-333. https://doi.org/10.1504/IJISE.2020.10024103

The Impact of Personality Traits Towards the Intention to Adopt Mobile Learning

Sanjebad, Nesa Nabipour, Shrestha, Anup and Shahid, Pezhman. 2020. "The Impact of Personality Traits Towards the Intention to Adopt Mobile Learning." Sharma, Sujeet K., Dwivedi, Yogesh K., Metri, Bhimaraya and Rana, Nripendra P. (ed.) IFIP WG 8.6 International Conference on Transfer and Diffusion of IT (TDIT 2020). Tiruchirappalli, India 18 - 19 Dec 2020 Cham, Switzerland. https://doi.org/10.1007/978-3-030-64861-9_17

How can Small Businesses Achieve Knowledge Ambidexterity Using Cloud-based Knowledge Management Systems?

Shrestha, Anup and Chandra, Minu Sarat. 2020. "How can Small Businesses Achieve Knowledge Ambidexterity Using Cloud-based Knowledge Management Systems?" 24th Pacific Asia Conference on Information Systems (PACIS 2020). Dubai, United Arab Emirates 20 - 24 Jun 2020 Atlanta, United States.

Inclusion of Complementary Industry Knowledge in IT Service Management Curriculum – A Case Study

Ramakrishnan, Muralidharan, Shrestha, Anup and Soar, Jeffrey. 2020. "Inclusion of Complementary Industry Knowledge in IT Service Management Curriculum – A Case Study." 24th Pacific Asia Conference on Information Systems (PACIS 2020). Dubai, United Arab Emirates 20 - 24 Jun 2020 Atlanta, United States.

Sustainable cold supply chain management under demand uncertainty and carbon tax regulation

Babagolzadeh, Mahla, Shrestha, Anup, Abbasi, Babak, Zhang, Yahua, Woodhead, Alice and Zhang, Anming. 2020. "Sustainable cold supply chain management under demand uncertainty and carbon tax regulation." Transportation Research Part D: Transport and Environment. 80, pp. 1-30. https://doi.org/10.1016/j.trd.2020.102245

Exploration and implication of factors affecting e-tourism adoption in developing countries: a case of Nepal

Lama, Sanjay, Pradhan, Sojen and Shrestha, Anup. 2020. "Exploration and implication of factors affecting e-tourism adoption in developing countries: a case of Nepal." Journal of Information Technology and Tourism. 22, pp. 5-32. https://doi.org/10.1007/s40558-019-00163-0

Assessing information security risks in the cloud: a case study of Australian local government authorities

Ali, Omar, Shrestha, Anup, Chatfield, Akemi and Murray, Peter A.. 2020. "Assessing information security risks in the cloud: a case study of Australian local government authorities." Government Information Quarterly: an international journal of information technology management, policies, and practices. 37 (1). https://doi.org/10.1016/j.giq.2019.101419

Development and evaluation of a software-mediated process assessment method for IT service management

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Behari, Suren and Rajaeian, Mohammad Mehdi. 2020. "Development and evaluation of a software-mediated process assessment method for IT service management." Information and Management. 57 (4). https://doi.org/10.1016/j.im.2019.103213

Sustainable open vehicle routing with release-time and time-window: a two-echelon distribution system

Babagolzadeh, M., Shrestha, A., Abbasi, B., Zhang, S., Atefi, R. and Woodhead, A.. 2019. "Sustainable open vehicle routing with release-time and time-window: a two-echelon distribution system." Ivanov, Dmitry, Dolgui, Alexandre and Yalaoui, Farouk (ed.) 9th IFAC Conference on Manufacturing Modelling, Management and Control (MIM 2019). Berlin, Germany 28 - 30 Aug 2019 Laxenburg, Austria. https://doi.org/10.1016/j.ifacol.2019.11.219

An e-tourism adoption model & its implications for tourism industry in Nepal

Lama, Sanjay, Pradhan, Sojen and Shrestha, Anup. 2019. "An e-tourism adoption model & its implications for tourism industry in Nepal." Pesonen, Juho and Neidhardt, Julia (ed.) International Conference in Information and Communication Technologies in Tourism 2019. Nicosia, Cyprus 30 Jan - 01 Feb 2019 Cham, Switzerland. https://doi.org/10.1007/978-3-030-05940-8_23

IT service management knowledge ecosystem – literature review and a conceptual model

Ramakrishnan, Muralidharan, Shrestha, Anup, Cater-Steel, Aileen and Soar, Jeffrey. 2018. "IT service management knowledge ecosystem – literature review and a conceptual model." 29th Australasian Conference on Information Systems (ACIS 2018). Sydney, Australia 03 - 05 Dec 2018 Australia.

Barriers of e-tourism adoption in developing countries: a case study of Nepal

Lama, Sanjay, Pradhan, Sojen, Shrestha, Anup and Beirman, David. 2018. "Barriers of e-tourism adoption in developing countries: a case study of Nepal." 29th Australasian Conference on Information Systems (ACIS 2018). Sydney, Australia 03 - 05 Dec 2018 Australia.

Facilitating knowledge transfer based on a resource based view of tacit knowledge stock: a skills assessment perspective

Pant, Aastha, Shrestha, Anup, Kong, Eric and Ally, Mustafa. 2018. "Facilitating knowledge transfer based on a resource based view of tacit knowledge stock: a skills assessment perspective." 29th Australasian Conference on Information Systems (ACIS 2018). Sydney, Australia 03 - 05 Dec 2018 Australia.

Towards a taxonomy of process quality characteristics for assessment

Shrestha, Anup. 2018. "Towards a taxonomy of process quality characteristics for assessment." Stamelos, Ioannis, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 18th International Conference on Software Process Improvement and Capability Determination (SPICE 2018). Thessaloniki, Greece 09 - 10 Oct 2018 Cham, Switzerland. https://doi.org/10.1007/978-3-030-00623-5_4

Interpretation and reporting of process capability results: focus on improvement

Behari, Suren, Cater-Steel, Aileen, Shrestha, Anup and Soar, Jeffrey. 2018. "Interpretation and reporting of process capability results: focus on improvement." Stamelos, Ioannis, O’Connor, Rory v., Rout, Terry and Dorling, Alec (ed.) 18th International Conference on Software Process Improvement and Capability Determination (SPICE 2018). Thessaloniki, Greece 09 - 10 Oct 2018 Cham, Switzerland. https://doi.org/10.1007/978-3-030-00623-5_12

A systematic literature mapping to investigate the role of IT in knowledge stock and transfer

Pant, Aastha, Shrestha, Anup, Kong, Eric and Ally, Mustafa. 2018. "A systematic literature mapping to investigate the role of IT in knowledge stock and transfer." Tanabu, Motonari and Senoo, Dai (ed.) 22nd Pacific Asia Conference on Information Systems (PACIS 2018). Yokohama, Japan 26 - 30 Jun 2018

A software artefact to support standard-based process assessment: evolution of the TIPA® framework in a design science research project

Barafort, Beatrix, Shrestha, Anup, Cortina, Stephane and Renault, Alain. 2018. "A software artefact to support standard-based process assessment: evolution of the TIPA® framework in a design science research project." Computer Standards and Interfaces. 60, pp. 37-47. https://doi.org/10.1016/j.csi.2018.04.009

Benefits and relevance of International Standards in a design science research project for process assessments

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2018. "Benefits and relevance of International Standards in a design science research project for process assessments." Computer Standards and Interfaces. 60, pp. 48-56. https://doi.org/10.1016/j.csi.2018.04.011

Cloud computing-enabled healthcare opportunities, issues, and applications: a systematic review

Ali, Omar, Shrestha, Anup, Soar, Jeffrey and Wamba, Samuel Fosso. 2018. "Cloud computing-enabled healthcare opportunities, issues, and applications: a systematic review." International Journal of Information Management. 43, pp. 146-158. https://doi.org/10.1016/j.ijinfomgt.2018.07.009

Perceived potential for value creation from cloud computing: a study of the Australian regional government sector

Ali, Omar, Soar, Jeffrey and Shrestha, Anup. 2018. "Perceived potential for value creation from cloud computing: a study of the Australian regional government sector." Behaviour and Information Technology. 37 (12), pp. 1157-1176. https://doi.org/10.1080/0144929X.2018.1488991

Knowledge management: (potential) future research directions

Hislop, Donald, Murray, Peter A., Shrestha, Anup, Syed, Jawad and Mouzughi, Yusra. 2018. "Knowledge management: (potential) future research directions." Syed, Jawad, Murray, Peter A., Hislop, Donald and Mouzughi, Yusra (ed.) The Palgrave handbook of knowledge management. Houndmills, United Kingdom. Palgrave Macmillan. pp. 691-703

Managing knowledge and learning for process improvement: a software-mediated process assessment approach for IT service management

Shrestha, Anup, Kong, Eric and Cater-Steel, Aileen. 2018. "Managing knowledge and learning for process improvement: a software-mediated process assessment approach for IT service management." Syed, Jawad, Murray, Peter A., Hislop, Donald and Mouzughi, Yusra (ed.) The Palgrave handbook of knowledge management. Houndmills, United Kingdom. Palgrave Macmillan. pp. 621-641

The evolution of the TIPA framework: towards the automation of the assessment process in a design science research project

Barafort, Beatrix, Shrestha, Anup and Cortina, Stephane. 2017. "The evolution of the TIPA framework: towards the automation of the assessment process in a design science research project." Mas, Antonia, Mesquida, Antoni, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 17th International Conference on Software Process Improvement and Capability Determination (SPICE 2017). Palma de Mallorca, Spain 04 - 05 Oct 2017 Cham, Switzerland. https://doi.org/10.1007/978-3-319-67383-7_9

The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2017. "The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment." Mas, Antonia, Mesquida, Antoni, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 17th International Conference on Software Process Improvement and Capability Determination (SPICE 2017). Palma de Mallorca, Spain 04 - 05 Oct 2017 Cham, Switzerland. https://doi.org/10.1007/978-3-319-67383-7_32

Managing the risks of data security and privacy in the cloud: a shared responsibility between the cloud service provider and the client organisation

Lane, Michael, Shrestha, Anup and Ali, Omar. 2017. "Managing the risks of data security and privacy in the cloud: a shared responsibility between the cloud service provider and the client organisation." Bright Internet Global Summit 2017. Seoul, Korea 08 - 10 Dec 2017

Conducting software-mediated assessments for improvement

Shrestha, Anup. 2017. "Conducting software-mediated assessments for improvement." Sharing experiences of business computing between Australia and Korea (2017). Hobart, Australia 06 Dec 2017

An Assessment Framework to Determine the Strategic Value of IT Architectures in Smart Grids

Razo-Zapata, Ivan S., Shrestha, Anup and Proper, Erik. 2017. "An Assessment Framework to Determine the Strategic Value of IT Architectures in Smart Grids." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.

Analysis of the Total Cost of Ownership for Cloud Computing Technology Adoption: A Case Study of Regional Municipal Government Sector

Ali, Omar and Shrestha, Anup. 2017. "Analysis of the Total Cost of Ownership for Cloud Computing Technology Adoption: A Case Study of Regional Municipal Government Sector." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.

Facilitating Knowledge Transfer for Innovation: Towards a Decision Support System to Identify Knowledge Stock in the ICT Profession

Shrestha, Anup, Kong, Eric and Collins, Paul. 2017. "Facilitating Knowledge Transfer for Innovation: Towards a Decision Support System to Identify Knowledge Stock in the ICT Profession." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.

On valuation of smart grid architectures: an enterprise engineering perspective

Razo-Zapata, Ivan S., Shrestha, Anup and Proper, Erik. 2017. "On valuation of smart grid architectures: an enterprise engineering perspective." Reinhartz-Berger, I., Gulden, J., Nurcan, S., Guédria, W. and Bera, P. (ed.) Enterprise, Business-Process and Information Systems Modeling. (BPMDS 2017, EMMSAD 2017). Essen, Germany 12 - 13 Jun 2017 Switzerland. https://doi.org/10.1007/978-3-319-59466-8_22

A measurement model to link process operational measures to risks associated with attainment of business critical success factors

Behari, Suren, Cater-Steel, Aileen, Shrestha, Anup and Soar, Jeffrey. 2016. "A measurement model to link process operational measures to risks associated with attainment of business critical success factors." 6th International Engaged Management Scholarship Conference (EMS 2016). Paris, France 08 - 11 Sep 2016

Decision support systems for IT service management

Cater-Steel, Aileen, Valverde, Raul, Shrestha, Anup and Toleman, Mark. 2016. "Decision support systems for IT service management." International Journal of Information and Decision Sciences. 8 (3), pp. 284-304. https://doi.org/10.1504/IJIDS.2016.078588

The issue of reliability in software mediated process assessments

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Rout, Terry and Behari, Suren. 2016. "The issue of reliability in software mediated process assessments." Clarke, Paul M., O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) Software Process Improvement and Capability Determination 16th International Conference, SPICE 2016. Dublin, Ireland 09 - 10 Jun 2016 Switzerland. https://doi.org/10.1007/978-3-319-38980-6_15

Innovative decision support for IT service management

Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2016. "Innovative decision support for IT service management." Journal of Decision Systems. 25 (Supplement 1), pp. 486-499. https://doi.org/10.1080/12460125.2016.1187424

Virtualising process assessments to facilitate continual service improvement in IT service management

Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2015. "Virtualising process assessments to facilitate continual service improvement in IT service management." 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Adelaide, South Australia.

Evaluation of software mediated process assessments for IT service management

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2015. "Evaluation of software mediated process assessments for IT service management." Rout, Terry, O’Connor, Rory V. and Dorling, Alec (ed.) 15th International Conference on Software Process Improvement and Capability Determination (SPICE 2015). Gothenburg, Sweden 16 - 17 Jun 2015 Cham, Switzerland. https://doi.org/10.1007/978-3-319-19860-6_7

Consistent! Transparent! D.I.Y. ITSM process assessment approach

Shrestha, Anup and Kennedy, Graham. 2014. "Consistent! Transparent! D.I.Y. ITSM process assessment approach." iTSMF Australia Annual Conference (LEADit 2014): IT Service Management in a Connected World. Melbourne, Australia 13 - 15 Aug 2014 Melbourne, Australia.

A method to select IT service management processes for improvement

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "A method to select IT service management processes for improvement." JITTA: an information systems journal. 15 (3), pp. 31-56.

Smart tools for IT service management: a review of two decision support system projects

Valverde, Raul, Cater-Steel, Aileen, Shrestha, Anup and Toleman, Mark. 2014. "Smart tools for IT service management: a review of two decision support system projects." Sharda, Ramesh and Sagarnaga, Jose (ed.) 4th International Conference on Engaged Management Scholarship (EDBA 2014): Bridging. Tulsa, United States 11 - 14 Sep 2014 Tulsa, OK. United States. https://doi.org/10.2139/ssrn.2553012

How to communicate evaluation work in design science research? An exemplar case study

Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2014. "How to communicate evaluation work in design science research? An exemplar case study." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014). Auckland, New Zealand 08 - 10 Dec 2014 Auckland, New Zealand.

Towards transparent and efficient process assessments for IT service management

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2014. "Towards transparent and efficient process assessments for IT service management." Communications in Computer and Information Science. 477, pp. 165-176. https://doi.org/10.1007/978-3-319-13036-1_15

Development and evaluation of a software-mediated process assessment approach in IT service management

Shrestha, Anup. 2015. Development and evaluation of a software-mediated process assessment approach in IT service management. PhD Thesis Doctor of Philosophy. University of Southern Queensland.

Software-mediated process assessment for IT service capability management

Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2014. "Software-mediated process assessment for IT service capability management." Avgerou, Chrisanthi and Te'eni, Dov (ed.) 22nd European Conference on Information Systems (ECIS 2014): Digital Work, Digital Life. Tel Aviv, Israel 09 - 11 Jun 2014 Tel Aviv, Israel.

Building a software tool for transparent and efficient process assessments in IT service management

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "Building a software tool for transparent and efficient process assessments in IT service management." Tremblay, M. C., VanderMeer, D., Rothenberger, M., Gupta, A. and Yoon, V. (ed.) 9th International Conference on Design Science Research in Information Systems and Technologies (DESRIST 2014): Advancing the Impact of Design Science: Moving from Theory to Practice. Miami, United States 22 - 23 May 2014 Germany. Springer. https://doi.org/10.1007/978-3-319-06701-8_16

ITSM process assessments using ISO/IEC 15504 for CSI

Shrestha, Anup, Collins, Paul and Cater-Steel, Aileen. 2013. "ITSM process assessments using ISO/IEC 15504 for CSI." Informed Intelligence: ITSMF Australia Bulletin.

Efficient intrusion detection scheme based on SVM

Zhou, Guangping and Shrestha, Anup. 2013. "Efficient intrusion detection scheme based on SVM." Journal of Networks. 8 (9), pp. 2128-2134. https://doi.org/10.4304/jnw.8.9.2128-2134

A tool for IT service management process assessment for process improvement

Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark and Rout, Terry. 2013. "A tool for IT service management process assessment for process improvement." Heidrich, Jens, Oivo, Markku, Jedlitschka, Andreas and Baldassarre, Marie Teresa (ed.) 14th International Conference on Product-Focused Software Process Improvement (PROFES 2013). Paphos, Cyprus 12 - 14 Jun 2013 Berlin, Germany. Springer. https://doi.org/10.1007/978-3-642-39259-7_27

A decision support tool to define scope in IT service management process assessment and improvement

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2013. "A decision support tool to define scope in IT service management process assessment and improvement." vom Brocke, Jan, Hekkala, Riitta, Ram, Sudha and Rossi, Matti (ed.) 8th International Conference on Design Science at the Intersection of Physical and Virtual Design (DESRIST 2013). Helsinki, Finland 11 - 12 Jun 2013 Germany. Springer. https://doi.org/10.1007/978-3-642-38827-9_21

Software-mediated process assessment in IT service management

Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark, Rout, Terry and Shrestha, Anup. 2013. "Software-mediated process assessment in IT service management." Woronowicz, Tanja, Rout, Terry, O'Connor, Rory and Dorling, Alec (ed.) 13th International Conference on Software Process Improvement and Capability Determination (SPICE 2013). Bremen, Germany 04 - 06 Jun 2013 Berlin, Germany. https://doi.org/10.1007/978-3-642-38833-0_17

Towards an improved IT service desk system and processes: a case study

Jäntti, Marko, Cater-Steel, Aileen and Shrestha, Anup. 2012. "Towards an improved IT service desk system and processes: a case study." International Journal on Advances in Systems and Measurements. 5 (3 & 4), pp. 203-215.

Social ITSM: exploring challenges and benefits

Shrestha, Anup. 2012. "Social ITSM: exploring challenges and benefits." ITSMF Bulletin: Informed Intelligence.

Social ITSM - challenges and benefits

Shrestha, Anup. 2012. "Social ITSM - challenges and benefits." At Your Service. 2 (3), pp. 3-7.

A model to select processes for IT service management improvement

Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2012. "A model to select processes for IT service management improvement." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012). Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.

An empirical analysis of SNS users and their privacy and security awareness of risks associated with sharing SNS profiles (online identities)

Lane, Michael Steven and Shrestha, Anup. 2011. "An empirical analysis of SNS users and their privacy and security awareness of risks associated with sharing SNS profiles (online identities)." Rotchanakitumnuai, Siriluck and Kaewkitipong, Laddawan (ed.) 11th International Conference on Electronic Business: Borderless e-Business for the Next Decade (ICEB 2011). Bangkok, Thailand 28 Nov - 02 Dec 2011 Bangkok, Thailand.

Correction: Marketing agility in volatile, uncertain, complex and ambiguous (VUCA) contexts: a systematic literature review and future research agenda

Eckstein, Gary, Shrestha, Anup, Sassenberg, Anne-Marie and Dwivedi, Yogesh K.. 2023. "Correction: Marketing agility in volatile, uncertain, complex and ambiguous (VUCA) contexts: a systematic literature review and future research agenda ." Management Review Quarterly. https://doi.org/10.1007/s11301-023-00391-z

Is Knowledge Ambidexterity the Answer to Economic Sustainability for SMEs? Lessons Learned from Digitalisation Efforts During the COVID-19 Pandemic

Saratchandra, Minu and Shrestha, Anup. 2023. "Is Knowledge Ambidexterity the Answer to Economic Sustainability for SMEs? Lessons Learned from Digitalisation Efforts During the COVID-19 Pandemic." Adapa, Sujana, McKeown, Tui, Lazaris, Miria and Jurado, Tanya (ed.) Small and Medium-sized Enterprises, and Business Uncertainty. Just Surviving or Thriving?. Singapore. Palgrave Macmillan. pp. 55-72

Marketing agility in volatile, uncertain, complex and ambiguous (VUCA) contexts: a systematic literature review and future research agenda

Eckstein, Gary, Shrestha, Anup, Sassenberg, Anne-Marie and Dwivedi, Yogesh K.. 2023. "Marketing agility in volatile, uncertain, complex and ambiguous (VUCA) contexts: a systematic literature review and future research agenda." Management Review Quarterly. https://doi.org/10.1007/s11301-023-00382-0

Building a Case for Responsible Management Education in Nepal

Shrestha, Anup. 2023. "Building a Case for Responsible Management Education in Nepal." Apex Journal of Business and Management. 1 (1), pp. 135-144. https://doi.org/10.5281/zenodo.8402740

Responsible Management Education in Business Schools – High on principles but low on action: A systematic literature review

Russo, Fiona, Wheeldon, Anita Louise, Shrestha, Anup and Saratchandra, Minu. 2023. "Responsible Management Education in Business Schools – High on principles but low on action: A systematic literature review." The International Journal of Management Education. 21 (3). https://doi.org/10.1016/j.ijme.2023.100843

Design Principles for Platform Enabled Knowledge Commons with an Expository Instantiation

Ramakrishnan, Muralidharan, Gregor, Shirley, Shrestha, Anup and Soar, Jeffrey. 2023. "Design Principles for Platform Enabled Knowledge Commons with an Expository Instantiation." Journal of the Association of Information Systems. 24 (5), pp. 1413-1438.

The Integral Role of Intelligent IoT System, Cloud Computing, Artificial Intelligence, and 5G in the User-Level Self-Monitoring of COVID-19

Ahmed, Sajjad, Yong, Jianming and Shrestha, Anup. 2023. "The Integral Role of Intelligent IoT System, Cloud Computing, Artificial Intelligence, and 5G in the User-Level Self-Monitoring of COVID-19." Electronics. 12 (8), pp. 1-24. https://doi.org/10.3390/electronics12081912

Safety and quality within the healthcare supply chain: a great unknown

Smith, Sean, Lane, Michael, Toleman, Mark and Shrestha, Anup. 2023. "Safety and quality within the healthcare supply chain: a great unknown." 19th World Congress on Medical and Health Informatics (MEDINFO 2023). Sydney, Australia 08 - 12 Jul 2023 Sydney, Australia.