Delivering value through IT service management metrics
Article
Article Title | Delivering value through IT service management metrics |
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Article Category | Article |
Authors | Gacenga, Francis (Author) and Cater-Steel, Aileen (Author) |
Journal Title | ITSMF Bulletin: Informed Intelligence |
Journal Citation | Summer, pp. 8-9 |
Number of Pages | 2 |
Year | 2010 |
Place of Publication | Melbourne, Australia |
Web Address (URL) | http://www.itsmf.org.au/resource/itsmfabulletin/ |
Abstract | [Introduction]: |
Keywords | ITIL, IT service management, performance measurement, performance management |
ANZSRC Field of Research 2020 | 460908. Information systems organisation and management |
Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
Byline Affiliations | School of Information Systems |
https://research.usq.edu.au/item/q026w/delivering-value-through-it-service-management-metrics
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