Results from a survey of members of the IT Service Management Forum of Australia to measure the performance of service orientated IT management
Dataset
Gacenga, Francis. 2009. Results from a survey of members of the IT Service Management Forum of Australia to measure the performance of service orientated IT management. Toowoomba. University of Southern Queensland. https://doi.org/10.26192/q37yz
| Dataset/Collection Name | Results from a survey of members of the IT Service Management Forum of Australia to measure the performance of service orientated IT management |
|---|---|
| Type | Dataset |
| Data Description | The raw data was collected by means of a electronic survey with a link to the questionnaire emailed to 2,085 itSMF Australia members between November 2009 and December 2009. 263 survey responses were returned with 215 considered complete for quantitative and qualitative data analysis. The study unit of analysis is a group, the IT organisation, and the itSMFA members acted as the key source of information on IT Service Management performance measurement practices. The data set used in the referenced publication focused on 203 IT Infrastructure Library user responses; non-IT Infrastructure Library user responses were excluded in this paper. |
SPSS v19 and Excel files | |
| Research Involvement | |
| Has principal investigator | Gacenga, Francis |
| Year | 2009 |
| Publisher | University of Southern Queensland |
| Physical Storage Location | |
| USQ Toowoomba | Toowoomba |
| Data Collection Period | |
| Temporal coverage of research | 20 Nov 2009 to end of 23 Dec 2009 |
| Geographic Location | Toowoomba, QLD Geographic Location Bounding Box (-27.590386, 51.937829) to (-27.590386, 151.907686) |
| Digital Object Identifier (DOI) | https://doi.org/10.26192/q37yz |
| Contains Sensitive Content | Does not contain sensitive content |
| ANZSRC Field of Research 2020 | 469999. Other information and computing sciences not elsewhere classified |
| 350715. Quality management | |
| 350711. Organisational planning and management | |
| 460908. Information systems organisation and management | |
| Institution of Origin | University of Southern Queensland |
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