Dr Francis Gacenga

Dr Francis Gacenga
NameDr Francis Gacenga
Email Addressfrancis.gacenga@usq.edu.au
Job TitleSenior Digital Research Advisor
QualificationsBA(Hons) Kenyatta, GDipMIS Greenwich, MBA Nairobi, PhD USQ
DepartmentOffice of Research
ORCIDhttps://orcid.org/0000-0003-3021-1012
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Biography

IT Service Manager and Researcher with international experience in Information Technology services leadership, management, development, support and training. Proven experience building highly motivated and innovative teams that deliver client-centred support services and systems.

Employment

PositionOrganisationFromTo
Senior Digital Research AdvisorUniversity of Southern Queensland20142023

Expertise

IT Service Management, Research Data Management, Design Science

Fields of Research

  • 350799. Strategy, management and organisational behaviour not elsewhere classified
  • 460999. Information systems not elsewhere classified
  • 469999. Other information and computing sciences not elsewhere classified

Professional Membership

Professional MembershipYear
Australian Computer Society
BA(Hons)
Kenyatta
1997
GDipMIS
Greenwich
2003
MBA
Nairobi
2000
PhD
USQ
2013

Research Data Management Framework for Institutions

ARDC. 2023. Research Data Management Framework for Institutions. Australia. Zenodo. https://doi.org/10.5281/zenodo.6392340

Australian Drought Monitor

Cobon, David, Gacenga, Francis, An-Vo, Duc-Anh, Pudmenzky, Christa, Nguyen-Huy, Thong, Stone, Roger, Guillory, Laura, Jackson, J, Svoboda, M., Swigart, J. and Meat & Livestock Australia. Australian Drought Monitor. Toowoomba. https://doi.org/10.26192/dmek-v625

Application of FAIR and CARE Principles in Research Data Management Practice

Gacenga, Francis, Chesters, Racheal, Nguyen-Huy, Thong, Adeyinka, Adewuyi Ayodele and Rose, Samantha. 2021. "Application of FAIR and CARE Principles in Research Data Management Practice." 2021 Australasian Research Management Society VirtualConference (2021 ARMS Virtual Conference Conference): Disrupting the Status Quo: Challenging the Research and Innovation Culture. Online 03 - 05 Nov 2021 Australia.

An evaluation of the effectiveness of adoption and implementation of FAIR (Findable, Accessible, Interoperable and Reusable) data management principles in research – a case study of the University of Southern Queensland

Gacenga, Francis, Chesters, Racheal, Nguyen-Huy, Thong and Rose, Samantha. 2021. "An evaluation of the effectiveness of adoption and implementation of FAIR (Findable, Accessible, Interoperable and Reusable) data management principles in research – a case study of the University of Southern Queensland." 2021 Collaborative Conference on Computational & Data Intensive Science (C3DIS). Online 06 - 08 Jul 2021 Australia.

A Performance Measurement Framework for IT Service Management

Gacenga, Francis. A Performance Measurement Framework for IT Service Management. Springfield. https://doi.org/10.26192/jngt-yc63

Data, data everywhere…and yet nowhere. RDM for HDRs

Kelly, Tricia and Gacenga, Francis. 2020. "Data, data everywhere…and yet nowhere. RDM for HDRs." 2020 15th Research Data Alliance (RDA) Plenary Meeting 18 - 20 March. Online 18 - 20 Mar 2020 Online.

Open Data, Materials and Code Introduction

Gacenga, Francis, Sparks, Adam and Del Ponte, Emerson M.. 2019. "Open Data, Materials and Code Introduction." Panczack, R., Gacenga, F., Sparks, A., King, R., Baker, P., Li, L., Schnyder, N., Lim, C. and Vickers-Jones, R. (ed.) Re:Produce Workshop - A Theo Murphy Initiative. Brisbane, Australia 10 - 11 Dec 2019 Australia. https://doi.org/10.17605/OSF.IO/XQ7C5

Results from a survey of members of the IT Service Management Forum of Australia to measure the performance of service orientated IT management

Gacenga, Francis. 2009. Results from a survey of members of the IT Service Management Forum of Australia to measure the performance of service orientated IT management. Toowoomba. University of Southern Queensland. https://doi.org/10.26192/q37yz

Part 1: Navigating the politics, ethics, philosophies and theories of education research mazes: Introduction

Danaher, Patrick Alan. 2016. "Part 1: Navigating the politics, ethics, philosophies and theories of education research mazes: Introduction." Rossi, Dolene, Gacenga, Francis and Danaher, Patrick Alan (ed.) Navigating the education research maze: contextual, conceptual, methodological and transformational challenges and opportunities for researchers. Basingstoke, United Kingdom. Palgrave Macmillan. pp. 17-20

Navigating, negotiating and nullifying education research mazes: successful strategies for mobilising contextual, conceptual, methodological and transformational challenges and opportunities

Danaher, Patrick Alan, Rossi, Dolene and Gacenga, Francis. 2016. "Navigating, negotiating and nullifying education research mazes: successful strategies for mobilising contextual, conceptual, methodological and transformational challenges and opportunities." Rossi, Dolene, Gacenga, Francis and Danaher, Patrick Alan (ed.) Navigating the education research maze: contextual, conceptual, methodological and transformational challenges and opportunities for researchers. Cham, Switzerland. Palgrave Macmillan. pp. 1-16

Navigating the education research maze: contextual, conceptual, methodological and transformational challenges and opportunities for researchers

Rossi, Dolene, Gacenga, Francis and Danaher, Patrick Alan (ed.) 2016. Navigating the education research maze: contextual, conceptual, methodological and transformational challenges and opportunities for researchers. Cham, Switzerland. Palgrave Macmillan.

Navigating the terrain of methodological uncertainties to new spaces of research

Salton, Yvonne. 2016. "Navigating the terrain of methodological uncertainties to new spaces of research." Rossi, Dolene, Gacenga, Francis and Danaher, Patrick Alan (ed.) Navigating the education research maze: contextual, conceptual, methodological and transformational challenges and opportunities for researchers. Switzerland. Palgrave Macmillan. pp. 67-78

Investigating creative arts practices in Australian home education through design-based research: entering the research maze with the spirit of adventure

Burke, Katie. 2016. "Investigating creative arts practices in Australian home education through design-based research: entering the research maze with the spirit of adventure." Rossi, Dolene, Gacenga, Francis and Danaher, Patrick Alan (ed.) Navigating the education research maze: contextual, conceptual, methodological and transformational challenges and opportunities for researchers. Switzerland. Palgrave Macmillan. pp. 115-130

The HPC next door: enabling research outcomes using QCIF HPC facilities

Gacenga, Francis, Bell, Jason, Samalca, Irvin K. and Brieva, Daniel. 2014. "The HPC next door: enabling research outcomes using QCIF HPC facilities." eResearch Australasia 2014 Conference: Towards Unified Global Research. Melbourne, Australia 27 - 31 Oct 2014

Pleasant encounters of the VM kind: leveraging on NeCTAR VMs to achieve research outcomes

Gacenga, Francis, Kelly, Nick and Rayment, Erin. 2014. "Pleasant encounters of the VM kind: leveraging on NeCTAR VMs to achieve research outcomes." eResearch Australasia 2014 Conference: Towards Unified Global Research. Melbourne, Australia 27 - 31 Oct 2014 Sydney, Australia.

You don't know what you don't know: ethics and participant consent issues for eResearch users

Ostini, Jenny, Gacenga, Francis, Pocock, Celmara and Whiteside, Eliza. 2014. "You don't know what you don't know: ethics and participant consent issues for eResearch users." eResearch Australasia 2014 Conference: Towards Unified Global Research. Melbourne, Australia 27 - 31 Oct 2014 Sydney, Australia.

IT service management: a cross-national study of ITIL adoption

Marrone, Mauricio, Gacenga, Francis, Cater-Steel, Aileen and Kolbe, Lutz. 2014. "IT service management: a cross-national study of ITIL adoption." Communications of the Association for Information Systems. 34 (1), pp. 865-892. https://doi.org/10.17705/1cais.03449

A performance measurement framework for IT service management

Gacenga, Francis Njoroge. 2013. A performance measurement framework for IT service management. PhD Thesis Doctor of Philosophy. University of Southern Queensland.

Alleviating design silence in design science research: a proposal of a design method

Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "Alleviating design silence in design science research: a proposal of a design method." McClean, Rachel (ed.) 11th European Conference on Research Methods in Business and Management. Bolton, United Kingdom 28 - 29 Jun 2012 Reading, UK.

Extending the IT service quality measurement framework through a systematic literature review

Lepmets, Marion, Cater-Steel, Aileen, Gacenga, Francis and Ras, Eric. 2012. "Extending the IT service quality measurement framework through a systematic literature review." Journal of Service Science Research. 4 (1), pp. 7-47. https://doi.org/10.1007/s12927-012-0001-6

Measuring IT service management performance: a model development

Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "Measuring IT service management performance: a model development." Belkhamza, Zakariya and Wafa, Syed Azizi (ed.) Measuring organizational information systems success: new technologies and practices. Hershey, PA. United States. IGI Global. pp. 102-119

A proposal and evaluation of a design method in design science research

Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "A proposal and evaluation of a design method in design science research." Electronic Journal of Business Research Methods. 10 (2), pp. 89-100.

IT service management: towards a contingency theory of performance measurement

Gacenga, Francis, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2011. "IT service management: towards a contingency theory of performance measurement." 32nd International Conference on Information Systems (ICIS 2011). Shanghai, China 04 - 07 Dec 2011 Atlanta, GA. United States.

Measuring the performance of service orientated IT management

Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2011. "Measuring the performance of service orientated IT management." Sprouts: working papers on information environments, systems and organizations. 11 (162).

Keeping score: measuring ITSM performance

Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2011. "Keeping score: measuring ITSM performance." 14th National Conference of IT Service Management Forum (itSMF) Australia. Perth, Australia 17 - 19 Aug 2010 Melbourne, Australia.

Performance measurement of IT service management: a case study of an Australian university

Gacenga, Francis and Cater-Steel, Aileen. 2011. "Performance measurement of IT service management: a case study of an Australian university." Seddon, Peter and Gregor, Shirley (ed.) 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia. Brisbane, Australia 07 - 11 Jul 2011 Brisbane, Australia.

Towards a framework and contingency theory for performance measurement: a mixed-method approach [Research in progress]

Gacenga, Francis, Cater-Steel, Aileen and Tan, Wui-Gee. 2011. "Towards a framework and contingency theory for performance measurement: a mixed-method approach [Research in progress]." Seddon, Peter and Gregor, Shirley (ed.) 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia. Brisbane, Australia 07 - 11 Jul 2011 Brisbane, Australia.

Measuring the performance of IT service management

Gacenga, Francis, Cater-Steel, Aileen and Toleman, Mark. 2011. "Measuring the performance of IT service management." Communications of Global Information Technology (COGIT). 3 (2011), pp. 13-24.

An International Analysis of IT Service Management Benefits and Performance Measurement

Gacenga, Francis, Cater-Steel, Aileen and Toleman, Mark. 2010. "An International Analysis of IT Service Management Benefits and Performance Measurement ." Journal of Global Information Technology Management. 13 (4), pp. 28-63. https://doi.org/10.1080/1097198X.2010.10856525

Delivering value through IT service management metrics

Gacenga, Francis and Cater-Steel, Aileen. 2010. "Delivering value through IT service management metrics." ITSMF Bulletin: Informed Intelligence. Summer, pp. 8-9.

What's Your PMF challenge?

Gacenga, Francis and Cater-Steel, Aileen. 2010. "What's Your PMF challenge?" ITSMF Bulletin: Informed Intelligence. Winter, pp. 15-17.