A Performance Measurement Framework for IT Service Management

Dataset


Gacenga, Francis. A Performance Measurement Framework for IT Service Management. Springfield. https://doi.org/10.26192/jngt-yc63
Dataset/Collection Name

A Performance Measurement Framework for IT Service Management

TypeDataset
Data Description

A framework and associated metrics and measures that can be used to measure the performance of IT service management with an accompanying contingency theory of IT service management.

Research Involvement
Is owned byGacenga, Francis
Physical Storage Location
USQ Springfield

Springfield

Digital Object Identifier (DOI)https://doi.org/10.26192/jngt-yc63
ANZSRC Field of Research 2020460908. Information systems organisation and management
Institution of OriginUniversity of Southern Queensland
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https://research.usq.edu.au/item/q6507/a-performance-measurement-framework-for-it-service-management

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Using ARDC Nectar VMs, Jupyter Hub and GitHub to Deploy Agricultural Modelling Applications on the AgReFed Platform
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Making an Agricultural Research Dataset FAIR: A case study of the Australian Drought Monitor Dataset
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Australian Drought Monitor
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An evaluation of the effectiveness of adoption and implementation of FAIR (Findable, Accessible, Interoperable and Reusable) data management principles in research – a case study of the University of Southern Queensland
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Navigating, negotiating and nullifying education research mazes: successful strategies for mobilising contextual, conceptual, methodological and transformational challenges and opportunities
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Open Data, Materials and Code Introduction
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IT service management: a cross-national study of ITIL adoption
Marrone, Mauricio, Gacenga, Francis, Cater-Steel, Aileen and Kolbe, Lutz. 2014. "IT service management: a cross-national study of ITIL adoption." Communications of the Association for Information Systems. 34 (1), pp. 865-892. https://doi.org/10.17705/1cais.03449
The HPC next door: enabling research outcomes using QCIF HPC facilities
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Gacenga, Francis Njoroge. 2013. A performance measurement framework for IT service management. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
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Results from a survey of members of the IT Service Management Forum of Australia to measure the performance of service orientated IT management
Gacenga, Francis. 2009. Results from a survey of members of the IT Service Management Forum of Australia to measure the performance of service orientated IT management. Toowoomba. University of Southern Queensland. https://doi.org/10.26192/q37yz