A Performance Measurement Framework for IT Service Management

Dataset


Gacenga, Francis. A Performance Measurement Framework for IT Service Management. Springfield. https://doi.org/10.26192/jngt-yc63
Dataset/Collection Name

A Performance Measurement Framework for IT Service Management

TypeDataset
Data Description

A framework and associated metrics and measures that can be used to measure the performance of IT service management with an accompanying contingency theory of IT service management.

Research Involvement
Is owned byGacenga, Francis
Physical Storage Location
USQ Springfield

Springfield

Digital Object Identifier (DOI)https://doi.org/10.26192/jngt-yc63
ANZSRC Field of Research 2020460908. Information systems organisation and management
Institution of OriginUniversity of Southern Queensland
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