A Performance Measurement Framework for IT Service Management
Dataset
Gacenga, Francis. A Performance Measurement Framework for IT Service Management. Springfield. https://doi.org/10.26192/jngt-yc63
Dataset/Collection Name | A Performance Measurement Framework for IT Service Management |
---|---|
Type | Dataset |
Data Description | A framework and associated metrics and measures that can be used to measure the performance of IT service management with an accompanying contingency theory of IT service management. |
Research Involvement | |
Is owned by | Gacenga, Francis |
Physical Storage Location | |
USQ Springfield | Springfield |
Digital Object Identifier (DOI) | https://doi.org/10.26192/jngt-yc63 |
ANZSRC Field of Research 2020 | 460908. Information systems organisation and management |
Institution of Origin | University of Southern Queensland |
Permalink -
https://research.usq.edu.au/item/q6507/a-performance-measurement-framework-for-it-service-management
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