A Performance Measurement Framework for IT Service Management
Dataset
Gacenga, Francis. A Performance Measurement Framework for IT Service Management. Springfield. https://doi.org/10.26192/jngt-yc63
| Dataset/Collection Name | A Performance Measurement Framework for IT Service Management |
|---|---|
| Type | Dataset |
| Data Description | A framework and associated metrics and measures that can be used to measure the performance of IT service management with an accompanying contingency theory of IT service management. |
| Research Involvement | |
| Is owned by | Gacenga, Francis |
| Physical Storage Location | |
| USQ Springfield | Springfield |
| Digital Object Identifier (DOI) | https://doi.org/10.26192/jngt-yc63 |
| ANZSRC Field of Research 2020 | 460908. Information systems organisation and management |
| Institution of Origin | University of Southern Queensland |
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