Partnership quality in IT outsourcing: a mixed methods review of its measurement

Paper

Lane, Michael S. and Van Der Vyver, Glen. 2005. "Partnership quality in IT outsourcing: a mixed methods review of its measurement." Campbell, Bruce, Underwood, Jim and Bunker, Deborah (ed.) ACIS 2005: 16th Australasian Conference on Information Systems: Socialising IT - Thinking About The People. Manly, Australia 30 Nov - 02 Dec 2005 Manly, Australia.
Paper/Presentation Title

Partnership quality in IT outsourcing: a mixed methods review of its measurement

Presentation TypePaper
AuthorsLane, Michael S. (Author) and Van Der Vyver, Glen (Author)
EditorsCampbell, Bruce, Underwood, Jim and Bunker, Deborah
Journal or Proceedings TitleProceedings of the 16th Australasian Conference on Information Systems (ACIS 2005)
Number of Pages13
Year2005
Place of PublicationManly, Australia
ISBN097584710X
Web Address (URL) of Paperhttp://depts.it.uts.edu.au/is/ACIS2005/
Conference/EventACIS 2005: 16th Australasian Conference on Information Systems: Socialising IT - Thinking About The People
Event Details
ACIS 2005: 16th Australasian Conference on Information Systems: Socialising IT - Thinking About The People
Event Date
30 Nov 2005 to end of 02 Dec 2005
Event Location
Manly, Australia
Abstract

[Abstract]: There is little doubt that how an IT outsourcing relationship is managed has a significant bearing on the overall success of an outsourcing venture. However, there has been a lack of empirical research with the view to developing a better understanding of the partnership type relationship between the client organisation and outsourcing vendor. This paper reports on the measurement and applicability of partnership quality using a mixed methods approach. The findings confirmed six dimensions of partnership quality which are important in evaluating the quality of a partnership type relationship in IT outsourcing. But findings also show that a partnership type relationship is more likely to exist for small to medium sized organisations.

Keywordsinformation technology (IT), IT outsourcing relationship, partnership quality
ANZSRC Field of Research 2020460609. Networking and communications
461008. Organisation of information and knowledge resources
460908. Information systems organisation and management
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Byline AffiliationsSchool of Information Systems
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