Partnership quality in IT outsourcing: a mixed methods review of its measurement
Paper
Paper/Presentation Title | Partnership quality in IT outsourcing: a mixed methods review of its measurement |
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Presentation Type | Paper |
Authors | Lane, Michael S. (Author) and Van Der Vyver, Glen (Author) |
Editors | Campbell, Bruce, Underwood, Jim and Bunker, Deborah |
Journal or Proceedings Title | Proceedings of the 16th Australasian Conference on Information Systems (ACIS 2005) |
Number of Pages | 13 |
Year | 2005 |
Place of Publication | Manly, Australia |
ISBN | 097584710X |
Web Address (URL) of Paper | https://aisel.aisnet.org/acis2005/68/ |
Web Address (URL) of Conference Proceedings | https://aisel.aisnet.org/acis2005/ |
Conference/Event | 16th Australasian Conference on Information Systems (ACIS 2005) |
Event Details | 16th Australasian Conference on Information Systems (ACIS 2005) Parent Australasian Conference on Information Systems (ACIS) Delivery In person Event Date 30 Nov 2005 to end of 02 Dec 2005 Event Location Manly, Australia |
Abstract | [Abstract]: There is little doubt that how an IT outsourcing relationship is managed has a significant bearing on the overall success of an outsourcing venture. However, there has been a lack of empirical research with the view to developing a better understanding of the partnership type relationship between the client organisation and outsourcing vendor. This paper reports on the measurement and applicability of partnership quality using a mixed methods approach. The findings confirmed six dimensions of partnership quality which are important in evaluating the quality of a partnership type relationship in IT outsourcing. But findings also show that a partnership type relationship is more likely to exist for small to medium sized organisations. |
Keywords | information technology (IT), IT outsourcing relationship, partnership quality |
ANZSRC Field of Research 2020 | 460609. Networking and communications |
461008. Organisation of information and knowledge resources | |
460908. Information systems organisation and management | |
Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
Byline Affiliations | School of Information Systems |
https://research.usq.edu.au/item/9xyy1/partnership-quality-in-it-outsourcing-a-mixed-methods-review-of-its-measurement
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