Partnership quality in IT outsourcing: a mixed methods review of its measurement
Paper
Paper/Presentation Title | Partnership quality in IT outsourcing: a mixed methods review of its measurement |
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Presentation Type | Paper |
Authors | Lane, Michael S. (Author) and Van Der Vyver, Glen (Author) |
Editors | Campbell, Bruce, Underwood, Jim and Bunker, Deborah |
Journal or Proceedings Title | Proceedings of the 16th Australasian Conference on Information Systems (ACIS 2005) |
Number of Pages | 13 |
Year | 2005 |
Place of Publication | Manly, Australia |
ISBN | 097584710X |
Web Address (URL) of Paper | http://depts.it.uts.edu.au/is/ACIS2005/ |
Conference/Event | ACIS 2005: 16th Australasian Conference on Information Systems: Socialising IT - Thinking About The People |
Event Details | ACIS 2005: 16th Australasian Conference on Information Systems: Socialising IT - Thinking About The People Event Date 30 Nov 2005 to end of 02 Dec 2005 Event Location Manly, Australia |
Abstract | [Abstract]: There is little doubt that how an IT outsourcing relationship is managed has a significant bearing on the overall success of an outsourcing venture. However, there has been a lack of empirical research with the view to developing a better understanding of the partnership type relationship between the client organisation and outsourcing vendor. This paper reports on the measurement and applicability of partnership quality using a mixed methods approach. The findings confirmed six dimensions of partnership quality which are important in evaluating the quality of a partnership type relationship in IT outsourcing. But findings also show that a partnership type relationship is more likely to exist for small to medium sized organisations. |
Keywords | information technology (IT), IT outsourcing relationship, partnership quality |
ANZSRC Field of Research 2020 | 460609. Networking and communications |
461008. Organisation of information and knowledge resources | |
460908. Information systems organisation and management | |
Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
Byline Affiliations | School of Information Systems |
https://research.usq.edu.au/item/9xyy1/partnership-quality-in-it-outsourcing-a-mixed-methods-review-of-its-measurement
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