Does a good fit between mobile work support functions and mobile sales-force worker tasks lead to improved work performance?
Article
Article Title | Does a good fit between mobile work support functions and mobile sales-force worker tasks lead to improved work performance? |
---|---|
ERA Journal ID | 31243 |
Article Category | Article |
Authors | Lembach, Markus (Author) and Lane, Michael (Author) |
Journal Title | Journal of Electronic Commerce in Organizations: the international journal of electronic commerce in modern organizations |
Journal Citation | 11 (4), pp. 52-69 |
Number of Pages | 18 |
Year | 2013 |
Place of Publication | Hershey, PA. United States |
ISSN | 1539-2929 |
1539-2937 | |
Digital Object Identifier (DOI) | https://doi.org/10.4018/jeco.2013100104 |
Web Address (URL) | http://www.igi-global.com/article/does-a-good-fit-between-mobile-work-support-functions-and-mobile-sales-force-worker-tasks-lead-to-improved-work-performance/98551 |
Abstract | Mobile devices can improve the way sales-force work is conducted in information intensive industries such as the pharmaceutical industry. However, there is a lack of empirical research which has examined the extent to which a good fit between mobile work support functions and sales-force worker tasks and individual characteristics influences intention to use. Does a good fit translate into a perceived positive impact on sales-force worker performance? Drawing on TTF and TAM theories, an online survey was conducted with sales-force workers in the German division of a large pharmaceutical company. The findings indicate that location dependence and time criticality positively influence perceived usefulness of mobile work support functions and that this perceived fit positively influences intention to use and perceived performance impact of mobile work support functions. Furthermore, there are differences in the perceived usefulness of mobile work support functions across job roles, pharmaceutical business units and length of tenure. |
Keywords | mobile computing technologies; MCT; mobile work support functions; task-technology fit; TTF; pharmaceutical sales-force work; sales technology |
ANZSRC Field of Research 2020 | 321405. Pharmaceutical sciences |
400604. Network engineering | |
460608. Mobile computing | |
Public Notes | File reproduced in accordance with the copyright policy of the publisher/author. |
Byline Affiliations | School of Management and Enterprise |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q219x/does-a-good-fit-between-mobile-work-support-functions-and-mobile-sales-force-worker-tasks-lead-to-improved-work-performance
Download files
2004
total views577
total downloads0
views this month0
downloads this month