Conceptual frames of reference and their influence on e-commerce system development
Edited book (chapter)
Chapter Title | Conceptual frames of reference and their influence on e-commerce system development |
---|---|
Book Chapter Category | Edited book (chapter) |
ERA Publisher ID | 2406 |
Book Title | Seeking success in e-business: a multidisciplinary approach |
Authors | Van Der Vyver, Glen (Author) and Lane, Michael S. (Author) |
Editors | Andersen, Kim, Elliot, Steve, Swatman, Paula, Trauth, Eileen and Bjorn-Andersen, Niels |
Page Range | 69-90 |
Number of Pages | 21 |
Year | 2003 |
Publisher | Kluwer Academic Publishers |
Place of Publication | Norwell, Mass, United States |
ISBN | 1402074506 |
Web Address (URL) | http://portal.acm.org/citation.cfm?id=941586&coll=&dl=&CFID=15151515&CFTOKEN=6184618 |
Abstract | [Abstract]: The complexity and uncertainty that is inherent in the E-Commerce environment poses a number of challenges to the development of E-commerce applications. Key stakeholders consistently use heuristics to make sense of the challenges they face. The most pervasive of these heuristics is framing, whereby people rely on a conceptual set to organise their perceptions. This process has some benefits but it can also lead to a narrow approach, ignorance concerning important elements of the decision environment and an absolute reliance on a specialist area of knowledge. This has significant implications for coherence of effort and vision, elements crucial to the success of e-Commerce projects. This paper uses a case study, qualitative approach in order to establish whether there is evidence for the operation of the framing heuristic, particularly within the context of risk perception, within a variety of E-Commerce system development environments. |
Keywords | electronic commerce; e-commerce; Heuristic methods; IS development; conceptual frames of reference |
ANZSRC Field of Research 2020 | 359999. Other commerce, management, tourism and services not elsewhere classified |
Public Notes | File reproduced in accordance with the copyright policy of the publisher/author. |
Byline Affiliations | School of Information Systems |
https://research.usq.edu.au/item/9y5w8/conceptual-frames-of-reference-and-their-influence-on-e-commerce-system-development
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