Conceptual frames of reference and their influence on e-commerce system development

Edited book (chapter)

Van Der Vyver, Glen and Lane, Michael S.. 2003. "Conceptual frames of reference and their influence on e-commerce system development." Andersen, Kim, Elliot, Steve, Swatman, Paula, Trauth, Eileen and Bjorn-Andersen, Niels (ed.) Seeking success in e-business: a multidisciplinary approach. Norwell, Mass, United States. Kluwer Academic Publishers. pp. 69-90
Chapter Title

Conceptual frames of reference and their influence on e-commerce system development

Book Chapter CategoryEdited book (chapter)
ERA Publisher ID2406
Book TitleSeeking success in e-business: a multidisciplinary approach
AuthorsVan Der Vyver, Glen (Author) and Lane, Michael S. (Author)
EditorsAndersen, Kim, Elliot, Steve, Swatman, Paula, Trauth, Eileen and Bjorn-Andersen, Niels
Page Range69-90
Number of Pages21
Year2003
PublisherKluwer Academic Publishers
Place of PublicationNorwell, Mass, United States
ISBN1402074506
Web Address (URL)http://portal.acm.org/citation.cfm?id=941586&coll=&dl=&CFID=15151515&CFTOKEN=6184618
Abstract

[Abstract]: The complexity and uncertainty that is inherent in the E-Commerce environment poses a number of challenges to the development of E-commerce applications. Key stakeholders consistently use heuristics to make sense of the challenges they face. The most pervasive of these heuristics is framing, whereby people rely on a conceptual set to organise their perceptions. This process has some benefits but it can also lead to a narrow approach, ignorance concerning important elements of the decision environment and an absolute reliance on a specialist area of knowledge. This has significant implications for coherence of effort and vision, elements crucial to the success of e-Commerce projects. This paper uses a case study, qualitative approach in order to establish whether there is evidence for the operation of the framing heuristic, particularly within the context of risk perception, within a variety of E-Commerce system development environments.

Keywordselectronic commerce; e-commerce; Heuristic methods; IS development; conceptual frames of reference
ANZSRC Field of Research 2020359999. Other commerce, management, tourism and services not elsewhere classified
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Byline AffiliationsSchool of Information Systems
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