Determining key technology and management issues for CIOs deemed to be problematic and suffering from performance gaps

Paper

Lane, Michael S. and Koronios, Andy. 2007. "Determining key technology and management issues for CIOs deemed to be problematic and suffering from performance gaps." Koronios, Andy, Zhou, Chunguang, Wang, Yuangliang, Zhang, Shuqing, Liang, Yanchun and Gao, Jing (ed.) 1st International Conference of ICT Innovation and Application. Zhuhai, China 15 - 17 Nov 2007 Adelaide, South Australia.
Paper/Presentation Title

Determining key technology and management issues for CIOs deemed to be problematic and suffering from performance gaps

Presentation TypePaper
AuthorsLane, Michael S. (Author) and Koronios, Andy (Author)
EditorsKoronios, Andy, Zhou, Chunguang, Wang, Yuangliang, Zhang, Shuqing, Liang, Yanchun and Gao, Jing
Journal or Proceedings TitleProceedings of the 1st International Conference of ICT Innovation and Application
Number of Pages10
Year2007
Place of PublicationAdelaide, South Australia
ISBN9781920927776
Web Address (URL) of Paperhttp://www.iciia.org
Conference/Event1st International Conference of ICT Innovation and Application
Event Details
1st International Conference of ICT Innovation and Application
Event Date
15 to end of 17 Nov 2007
Event Location
Zhuhai, China
Abstract

[Abstract]: The most important technology and management priorities considered to be problematic and challenging for the
chief information officer (CIO) can be identified by determining where significant performance gaps exist for
individual priorities. Previous studies have identified the key technology and management priorities for CIOs
but, surprisingly, have not evaluated the performance of these priorities. In 30 in-depth interviews, CIOs rated
the importance and performance of 10 key technology and 10 key management priorities identified in a previous
large-scale survey of CIOs. Significant performance gaps exist for four management and four technology
priorities. Furthermore, the following technology and management priorities which exhibited performance gaps
have remained constant priorities over time: align IT with business goals; IT-enabled process improvement;
integrate/enhance systems and processes; and ensure data security and integrity. This research contributes to theory by identifying the most important technology and management priorities in ICT which exhibit performance gaps. Where the performance gaps exist in technology and management priorities, more attention and resources need to be dedicated by CIOs to the management of ICT, and to resolving the associated technology challenges.

Keywordschief information officer; technology issues in ICT; management issues in ICT; performance gaps; ICT strategy
ANZSRC Field of Research 2020460908. Information systems organisation and management
350503. Human resources management
359999. Other commerce, management, tourism and services not elsewhere classified
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Byline AffiliationsSchool of Information Systems
University of South Australia
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