A review of IT outsourcing trends in 2005: an Australian study

Paper

Lane, Michael S. and Van der Vyver, Glen. 2005. "A review of IT outsourcing trends in 2005: an Australian study." Wei, Chih-Ping and Yen, Benjamin (ed.) 9th Pacific Asia Conference on Information Systems (PACIS 2005). Bangkok, Thailand 07 - 10 Jul 2005 Hong Kong.
Paper/Presentation Title

A review of IT outsourcing trends in 2005: an Australian study

Presentation TypePaper
AuthorsLane, Michael S. (Author) and Van der Vyver, Glen (Author)
EditorsWei, Chih-Ping and Yen, Benjamin
Journal or Proceedings TitleProceedings of the 9th Pacific Asia Conference on Information Systems (PACIS 2005)
Number of Pages7
Year2005
Place of PublicationHong Kong
ISBN9889855437
Conference/Event9th Pacific Asia Conference on Information Systems (PACIS 2005)
Event Details
9th Pacific Asia Conference on Information Systems (PACIS 2005)
Event Date
07 to end of 10 Jul 2005
Event Location
Bangkok, Thailand
Abstract

IT outsourcing is a well established business practice but is still challenging for
organisations due to the difficulty in managing the complexity of ICT and the relationship
between the client organisation and the outsourcing vendor. There has been a lack of large
scale studies on IT outsourcing which focused on the Australian context and considered a
range of organisations including SMEs. This paper reports on the current state of play of IT
outsourcing in Australia for small, medium and large organisations. The findings of the
quantitative survey show that IT outsourcing is a relatively well established practice in a
number of industry sectors which have been traditionally reliant on IT/ICT. Organisations
are quite selective about what IT functions are outsourced and how much of their total IT
budget is spent on IT outsourcing. The findings show that majority of organisations are
involved in partnership type relationships with their outsourcing vendors and that many of
the relationships are well established. Finally, the findings suggest that a partnership type
relationship is a strong indicator of the overall success of an IT outsourcing relationship.

KeywordsIT outsourcing, partnership style relationship, transaction style relationship, selective IT outsourcing, IT functions, SMEs, Australia, Australian
ANZSRC Field of Research 2020460908. Information systems organisation and management
Public Notes

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Byline AffiliationsSchool of Information Systems
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