Critical Success Factors Classification Framework for Measuring Maturity of Organisations using New Generation ERP Systems: A Systematic Literature Review

Paper

Wong, Wai Yip Freddy and Lane, Michael. 2023. "Critical Success Factors Classification Framework for Measuring Maturity of Organisations using New Generation ERP Systems: A Systematic Literature Review." Fernandez, Walter, Nandhakumar and Santhanam, Radhika (ed.) 44th International Conference on Information Systems (ICIS 2023). Hyderbad, India 10 - 13 Dec 2023 Hyderbad, India.
Paper/Presentation Title

Critical Success Factors Classification Framework for Measuring Maturity of Organisations using New Generation ERP Systems: A Systematic Literature Review

Presentation TypePaper
AuthorsWong, Wai Yip Freddy and Lane, Michael
EditorsFernandez, Walter, Nandhakumar and Santhanam, Radhika
Article Number1438
Number of Pages16
Year2023
Place of PublicationHyderbad, India
Web Address (URL) of Paperhttps://aisel.aisnet.org/icis2023/generalis/generalis/8/
Web Address (URL) of Conference Proceedingshttps://aisel.aisnet.org/icis2023/
Conference/Event44th International Conference on Information Systems (ICIS 2023)
Event Details
44th International Conference on Information Systems (ICIS 2023)
Parent
International Conference on Information Systems (ICIS)
Delivery
In person
Event Date
10 to end of 13 Dec 2023
Event Location
Hyderbad, India
Event Web Address (URL)
Abstract

This paper investigates how Critical Success Factors (CSFs) can be used to determine appropriate measurement items for design and assessment of ERP Maturity Models (ERPMMs). Our systematic literature review answers: RQ1 What are the primary dimensions of CSFs that can be used as measurement items for ERP maturity models? and RQ2 What are the additional dimensions of CSFs that can be used to evaluate the maturity of organisations using new generation ERP systems? Results reveal that most ERPMMs can be categorised into specific CSF dimensions, and different sets of measurement items can be derived from these dimensions. The main contribution of the research is a CSF classification framework with eight dimensions: Governance, Culture, Technology, Operation, People, Project, Performance, and Product & Services, and sub-dimensions. Our CSF classification framework will help researchers and practitioners select a set of suitable CSF measurement items to assess maturity levels of organisations using ERP systems.

KeywordsCritical Success Factors; Enterprise Resource Planning (ERP) Systems; Capability Maturity Model
ANZSRC Field of Research 2020460902. Decision support and group support systems
460599. Data management and data science not elsewhere classified
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Byline AffiliationsSchool of Business
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