Factors that influence the decision to adopt software upgrades in Australian small and medium sized businesses
PhD Thesis
Title | Factors that influence the decision to adopt software upgrades in Australian small and medium sized businesses |
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Type | PhD Thesis |
Authors | |
Author | Roberts, Dave |
Supervisor | Toleman, Mark |
Institution of Origin | University of Southern Queensland |
Qualification Name | Doctor of Philosophy |
Number of Pages | 189 |
Year | 2009 |
Abstract | Despite the substantial contribution to the software industry by small and medium sized businesses purchasing software package upgrades, to date there has been minimal research on the topic. Most businesses rely on packaged software for administrative and many core business functions. The practitioner press reports that managers experience frustration due to the frequency of software upgrade releases. After reviewing the diffusion of innovation literature, factors thought to influence the likelihood to purchase software upgrades were identified: business characteristics, innovativeness, relative advantage, external influences, complexity of purchase decision, and compatibility. A mixture of qualitative and quantitative methods was used to further explore the factors that influence the decision to upgrade software in small and medium sized Australian businesses. The responses to ten in-depth interviews were used to develop a questionnaire which was mailed to a five thousand small and medium sized Australian businesses. A number of factors were identified through exploratory factor analysis and these were further examined using structural equation modelling to determine which factors contributed significantly to the decision to upgrade software. The analysis concluded that innovativeness of the decision maker, the perceived lack of control in the upgrade decision and the complexity of the upgrade decision had a small but significant influence on the likelihood to upgrade software. |
Keywords | software upgrades; software package upgrades; small businesses; medium businesses; small-medium businesses; Australia; Australian |
ANZSRC Field of Research 2020 | 350302. Business information management (incl. records, knowledge and intelligence) |
350303. Business information systems | |
460908. Information systems organisation and management | |
Byline Affiliations | School of Information Systems |
https://research.usq.edu.au/item/q0x80/factors-that-influence-the-decision-to-adopt-software-upgrades-in-australian-small-and-medium-sized-businesses
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