Effects of operational factors on organizational performance in Kenyan insurance industry

Article

Mudaki, Abisay Lumosi, Wanjere, Dishon, Ochieng, Isaac and Odera, Odhiambo. 2012. "Effects of operational factors on organizational performance in Kenyan insurance industry." International Journal of Business and Social Science. 3 (17), pp. 237-241.
Article Title

Effects of operational factors on organizational performance in Kenyan insurance industry

ERA Journal ID200034
Article CategoryArticle
AuthorsMudaki, Abisay Lumosi, Wanjere, Dishon, Ochieng, Isaac and Odera, Odhiambo
Journal TitleInternational Journal of Business and Social Science
Journal Citation3 (17), pp. 237-241
Number of Pages5
Year2012
Place of PublicationUnited States
ISSN2219-1933
2219-6021
Web Address (URL)http://www.ijbssnet.com/update/index.php/archive.html?id=1500
Abstract

Performance of insurance firms has largely been influenced by operational factors. Insurance firms have
continually performed poorly in the Kenyan market since 1985. So far, there is still limited information as regards
this trend. The objective of the study was to establish the extent to which operational factors affect the
performance of insurance firms. The study adopted a descriptive census survey design. The study location was in
Nairobi and the population consisted of 40 registered insurance companies as at August 2010. Reliability of the
results was determined by the test-retest approach. Validity of the research instrument was established by using
two firms outside the target population. Data was analyzed using descriptive statistics and inferential statistics.
The hypothesis was tested using simple regression coefficient at 95% confidence level. The study revealed that
operational factors have no relationship with organizational performance.

Keywordsagents, claims and insurance
ANZSRC Field of Research 2020350709. Organisation and management theory
350206. Insurance studies
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Byline AffiliationsMasinde Muliro University of Science and Technology, Kenya
Egerton University, Kenya
School of Accounting, Economics and Finance
Institution of OriginUniversity of Southern Queensland
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