Effects of operational factors on organizational performance in Kenyan insurance industry

Article

Mudaki, Abisay Lumosi, Wanjere, Dishon, Ochieng, Isaac and Odera, Odhiambo. 2012. "Effects of operational factors on organizational performance in Kenyan insurance industry." International Journal of Business and Social Science. 3 (17), pp. 237-241.
Article Title

Effects of operational factors on organizational performance in Kenyan insurance industry

ERA Journal ID200034
Article CategoryArticle
AuthorsMudaki, Abisay Lumosi, Wanjere, Dishon, Ochieng, Isaac and Odera, Odhiambo
Journal TitleInternational Journal of Business and Social Science
Journal Citation3 (17), pp. 237-241
Number of Pages5
Year2012
Place of PublicationUnited States
ISSN2219-1933
2219-6021
Web Address (URL)http://www.ijbssnet.com/update/index.php/archive.html?id=1500
Abstract

Performance of insurance firms has largely been influenced by operational factors. Insurance firms have
continually performed poorly in the Kenyan market since 1985. So far, there is still limited information as regards
this trend. The objective of the study was to establish the extent to which operational factors affect the
performance of insurance firms. The study adopted a descriptive census survey design. The study location was in
Nairobi and the population consisted of 40 registered insurance companies as at August 2010. Reliability of the
results was determined by the test-retest approach. Validity of the research instrument was established by using
two firms outside the target population. Data was analyzed using descriptive statistics and inferential statistics.
The hypothesis was tested using simple regression coefficient at 95% confidence level. The study revealed that
operational factors have no relationship with organizational performance.

Keywordsagents, claims and insurance
ANZSRC Field of Research 2020350709. Organisation and management theory
350206. Insurance studies
Public Notes

File reproduced in accordance with the copyright policy of the publisher/author.

Byline AffiliationsMasinde Muliro University of Science and Technology, Kenya
Egerton University, Kenya
School of Accounting, Economics and Finance
Institution of OriginUniversity of Southern Queensland
Permalink -

https://research.usq.edu.au/item/q1899/effects-of-operational-factors-on-organizational-performance-in-kenyan-insurance-industry

Log in to edit

Download files

Published Version
Mudaki_Wanjere_Ochieng_Odera_PV.pdf
File access level: Anyone

  • 2014
    total views
  • 1553
    total downloads
  • 4
    views this month
  • 7
    downloads this month

Export as

Related outputs

Corporate social responsibility reporting of international oil companies in Nigeria: an historical materialism analysis
Odera, Odhiambo, James, Kieran, Scott, Albert and Gow, Jeff. 2020. "Corporate social responsibility reporting of international oil companies in Nigeria: an historical materialism analysis." International Journal of Ethics and Systems. 36 (1), pp. 131-146. https://doi.org/10.1108/IJOES-04-2019-0071
Community perceptions of Nigerian oil companies commitment to social and environmental concerns
Odera, Odhiambo, Scott, Albert and Gow, Jeff. 2018. "Community perceptions of Nigerian oil companies commitment to social and environmental concerns ." Journal of Global Responsibility. 9 (1), pp. 73-95. https://doi.org/10.1108/JGR-02-2017-0006
Differential reporting of social and environmental disclosures between local and foreign oil companies in Nigeria
Odera, Odhiambo, Scott, Albert and Gow, Jeff. 2016. "Differential reporting of social and environmental disclosures between local and foreign oil companies in Nigeria." Social Responsibility Journal. 12 (3), pp. 415-438. https://doi.org/10.1108/SRJ-05-2015-0070
An examination of the quality of social and environmental disclosures by Nigerian oil companies
Odera, Odhiambo, Scott, Albert H.S. and Gow, Jeff. 2016. "An examination of the quality of social and environmental disclosures by Nigerian oil companies." Corporate Governance: The International Journal of Business in Society. 16 (2), pp. 400-419. https://doi.org/10.1108/CG-05-2015-0065
Factors influencing corporate social and environmental disclosures: a systematic review
Odera, Odhiambo, Scott, Albert H.S. and Gow, Jeff. 2016. "Factors influencing corporate social and environmental disclosures: a systematic review." International Journal of Business Governance and Ethics. 11 (2), pp. 116-134. https://doi.org/10.1504/IJBGE.2016.078199
Effects of succession planning programs on staff retention
Eshiteti, Stephen Nyikuli, Okaka, Ochieng, Maragia, Samuel N., Odera, Odhiambo and Akerele, Emmanuel Kayode. 2013. "Effects of succession planning programs on staff retention ." Mediterranean Journal of Social Sciences. 4 (6), pp. 157-162. https://doi.org/10.5901/mjss.2013.v4n6p157
An examination of social and environmental disclosures in Nigerian oil companies
Odera, Odhiambo. 2014. An examination of social and environmental disclosures in Nigerian oil companies. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Influence of teacher characteristics on students' academic achievement among secondary schools
Kosgei, Anita, Mise, Jairo Kirwa, Odera, Odhiambo and Ayugi, Mary Evelyn. 2013. "Influence of teacher characteristics on students' academic achievement among secondary schools." Journal of Education and Practice. 4 (3), pp. 76-82.
Impact of balanced scorecard usage on the performance of commercial banks
Ombuna, Denis Simon, Omido, Karim, Garashi, Hamadi Musa, Odera, Odhiambo and Okaka, Ochieng. 2013. "Impact of balanced scorecard usage on the performance of commercial banks ." International Journal of Information Technology and Business Management. 10 (1), pp. 40-48.
Effectiveness of strategy implementation using the balanced scorecard in local government authorities
Mwijuma, Shufaa Omar, Omido, Karim, Garashi, Hamadi Musa, Odera, Odhiambo and Akerele, Emmanuel Kayode. 2013. "Effectiveness of strategy implementation using the balanced scorecard in local government authorities." International Journal of Management & Business Studies. 3 (1), pp. 146-151.
Impact of internship programme on the performance of public health care institutions
Yeswa, Eunice A., Okaka, Ochieng, Mutsotso, Stanley N., Odera, Odhiambo and Mumbo, Hazel Miseda. 2012. "Impact of internship programme on the performance of public health care institutions." Global Journal of Human Social Science Arts and Humanities. 12 (13), pp. 38-44.
Communication constraints faced by staff in Kenyan public universities
Mamuli, Laura Catherine, Mustosto, Stanley Ngome, Namasaka, David Butali and Odera, Odhiambo. 2013. "Communication constraints faced by staff in Kenyan public universities." International Review of Management and Business Research. 2 (1), pp. 258-264.
Effects of balanced scorecard on performance of firms in the service sector
Kairu, Esther W., Wafula, Moses O., Okaka, Ochieng, Odera, Odhiambo and Akerele, Emmanuel Kayode. 2013. "Effects of balanced scorecard on performance of firms in the service sector." European Journal of Business and Management. 5 (9), pp. 81-88.
Effects of distributive justice complaints resolution strategies on customer satisfaction in Kenya’s banking industry
Chepkwony, Joel, Korir, Michael Kirwa, Lagat, Charles, Mumbo, Hazel Miseda and Odera, Odhiambo. 2012. "Effects of distributive justice complaints resolution strategies on customer satisfaction in Kenya’s banking industry." European Journal of Business and Social Sciences. 1 (7), pp. 87-96.
Effects of restructuring on organization performance of mobile phone service providers
Riany, Christa Onundo, Musa, Garashi Hammad, Odera, Odhiambo and Okaka, Ochieng. 2012. "Effects of restructuring on organization performance of mobile phone service providers." International Review of Social Sciences and Humanities. 4 (1), pp. 198-204.
Impact of bank mergers on shareholders’ wealth
Juma, Odero Naor, Wawire, Peter T., Byaruhanga, John, Okaka, Ochieng and Odera, Odhiambo. 2012. "Impact of bank mergers on shareholders’ wealth ." International Journal of Business and Social Research. 2 (6), pp. 162-177.
Corporate governance problems of savings, credit and cooperative societies
Odera, Odhiambo. 2012. "Corporate governance problems of savings, credit and cooperative societies." International Journal of Academic Research in Business and Social Sciences. 2 (11), pp. 89-103.
Perception of civil servants towards promotion on merit
Rupia, Alice Shibia, Musa, Garashi Hammad, Nandi, Ogodo M. J. and Odera, Odhiambo. 2012. "Perception of civil servants towards promotion on merit." American International Journal of Contemporary Research. 2 (9), pp. 48-54.
Factors influencing mobilization of Kenyan resources for health and development
Ochieng, Beverly Marion, Mala, Strapola Jane, Mumbo, Hazel Miseda, Aila, Fredrick Onyango and Odera, Odhiambo. 2012. "Factors influencing mobilization of Kenyan resources for health and development." International Journal of Social Sciences and Education. 3 (1), pp. 128-134.
Motivational drivers for non-skilled Kenyan community health volunteers
Ochieng, Beverly Marion, Kaseje, Dan Owino, Mala, Strapola Jane, Mumbo, Hazel Miseda, Aila, Fredrick Onyango and Odera, Odhiambo. 2012. "Motivational drivers for non-skilled Kenyan community health volunteers." International Journal of Asian Social Science. 2 (9), pp. 1477-1483.
Construction and validation of consumer attitudes on biosecurity principles: a methodological perspective
Aila, Fredrick O., Oima, David, Ochieng, Isaac, Ojera, Patrick B. and Odera, Odhiambo. 2012. "Construction and validation of consumer attitudes on biosecurity principles: a methodological perspective." Research on Humanities and Social Sciences. 2 (6), pp. 240-250.
Improvement of health outcomes through the contribution of entrepreneurial theories in Kenyan communities
Mumbo, Hazel Miseda, Korir, Michael Kirwa, Kaseje, Dan Owino, Ochieng, Beverly Marion and Odera, Odhiambo. 2012. "Improvement of health outcomes through the contribution of entrepreneurial theories in Kenyan communities." Journal of Natural Sciences Research. 2 (5), pp. 68-75.
Influence of promotional strategies on banks performance
Aliata, Victor Lusala, Odondo, Alphonce J., Aila, Fredrick Onyango, Ojera, Patrick B., Abong’o, Beatrice E. and Odera, Odhiambo. 2012. "Influence of promotional strategies on banks performance." International Journal of Business, Humanities and Technology. 2 (5), pp. 169-178.
Effects of quality of work life on job performance: theoretical perspectives and literature review
Aketch, Josiah Roman, Odera, Odhiambo, Chepkuto, Paul and Okaka, Ochieng. 2012. "Effects of quality of work life on job performance: theoretical perspectives and literature review." Current Research Journal of Social Sciences . 4 (5), pp. 383-388.
Effects of self-sponsored programs on academic staff performance at Kenyan universities
Aketch, Josiah Roman, Odera, Odhiambo, Chepkuto, Paul and Okaka, Ochieng. 2012. "Effects of self-sponsored programs on academic staff performance at Kenyan universities." International Journal of Humanities and Social Science. 2 (15), pp. 60-64.