Impact of balanced scorecard usage on the performance of commercial banks
Article
Article Title | Impact of balanced scorecard usage on the performance of commercial banks |
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Article Category | Article |
Authors | Ombuna, Denis Simon (Author), Omido, Karim (Author), Garashi, Hamadi Musa (Author), Odera, Odhiambo (Author) and Okaka, Ochieng (Author) |
Journal Title | International Journal of Information Technology and Business Management |
Journal Citation | 10 (1), pp. 40-48 |
Number of Pages | 9 |
Year | 2013 |
Place of Publication | Islamabad, Pakistan |
Web Address (URL) | http://www.jitbm.com |
Abstract | The study sought to examine the impact of balance scorecard usage on the performance of commercial banks in Kenya. The study location was in Nakuru District, Kenya where a census research design was adopted. Convenient sampling was utilized to select 72 respondents from 18 commercial banks in Nakuru. A likert scale was employed to gauge the degree of response in terms of strength or weakness on a scale of one to five. Descriptive statistics was employed to analyze the data and Pearson's correlation was utilized to test the relationship between two or more variables. The study concludes that the effectiveness of BSC usage lies on the organizations dynamics, execution, monitoring and evaluation procedures adopted. It is recommended that for banks to become more competitive and satisfy the needs of customers they need to develop products and services that have competitive advantage. |
Keywords | balanced scorecard; performance; commercial banks |
ANZSRC Field of Research 2020 | 350710. Organisational behaviour |
350204. Financial institutions (incl. banking) | |
350105. Management accounting | |
Public Notes | © 2012 JITBM & ARF. |
Byline Affiliations | Jomo Kenyatta University of Agriculture and Technology, Kenya |
School of Accounting, Economics and Finance | |
University of Science and Technology, Kenya | |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q1y02/impact-of-balanced-scorecard-usage-on-the-performance-of-commercial-banks
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