LSES students and the theory of trusting networks: a whole of institution approach for Student Services

Paper

White, Christie J.. 2016. "LSES students and the theory of trusting networks: a whole of institution approach for Student Services." 2nd Students Transitions Achievement Retention & Success Conference (STARS 2016). Perth, Australia 29 Jun - 02 Jul 2016 Australia.

Authors
Paper/Presentation Title	LSES students and the theory of trusting networks: a whole of institution approach for Student Services
Presentation Type	Paper
Author	White, Christie J.
Journal or Proceedings Title	STARS Conference Proceedings 2016
Number of Pages	1
Year	2016
Place of Publication	Australia
Web Address (URL) of Paper	http://unistars.org/papers/STARS2016/06B.pdf
Conference/Event	2nd Students Transitions Achievement Retention & Success Conference (STARS 2016)
Event Details	2nd Students Transitions Achievement Retention & Success Conference (STARS 2016) Parent Students, Transitions, Achievement, Retention and Success (STARS) Conference Delivery In person Event Date 29 Jun 2016 to end of 02 Jul 2016 Event Location Perth, Australia
Abstract	What are the driving forces that influence students from low socioeconomic backgrounds (LSES students) to access support in higher education? Using a constructivist approach to grounded theory methodology, 20 interviews were conducted with LSES students and staff members at an Australian university. The aim was to develop a theory for Student Services departments to inform planning and service delivery for supporting LSES students. Based on coding of transcribed interviews and a thematic analysis of those codes, the theory of trusting networks was constructed. The LSES students interviewed were more likely to seek out support from individuals in their networks that had characteristics associated with being trustworthy. This theory provides insights for service delivery for Student Services departments reinforcing a whole of institution approach to supporting LSES students. This paper builds on an earlier paper that detailed selected findings from the research (White, 2014).
Keywords	trust; students; low socioeconomic status; university; higher education; widening participation; whole-of-institution; student engagement; grounded theory method; student services; student support; relationships; networks
ANZSRC Field of Research 2020	390303. Higher education
Public Notes	Copyright retained by authors.
Byline Affiliations	Student Services
Institution of Origin	University of Southern Queensland

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