Using principles of trust to engage support with students from low socioeconomic backgrounds. A Practice Report

Article


White, Christie. 2014. "Using principles of trust to engage support with students from low socioeconomic backgrounds. A Practice Report." International Journal of the First Year in Higher Education. 5 (2), pp. 81-87. https://doi.org/10.5204/intjfyhe.v5i2.234
Article Title

Using principles of trust to engage support with students from low socioeconomic backgrounds. A Practice Report

ERA Journal ID123437
Article CategoryArticle
Authors
AuthorWhite, Christie
Journal TitleInternational Journal of the First Year in Higher Education
Student Success
Journal Citation5 (2), pp. 81-87
Number of Pages7
Year2014
PublisherQueensland University of Technology
Place of Publication Australia
ISSN1838-2959
2205-0795
Digital Object Identifier (DOI)https://doi.org/10.5204/intjfyhe.v5i2.234
Web Address (URL)https://fyhejournal.com/article/view/234
Abstract

Stemming from a review of higher education in Australia, there has been renewed emphasis on increasing the participation rates of people from low socioeconomic backgrounds (LSES) in tertiary study. While Student Services' departments are designed to build the personal resources of students aiding in their retention and subsequent success in higher education, LSES students may have complex social, economic, and cultural factors that may affect the institution's capacity to support them effectively. Selected findings will be shared from a grounded theory doctoral study that has generated a model for how to engage students from LSES in non‐academic support services throughout their tertiary studies. The research showed that LSES students use principles of trust to navigate the tertiary environment and the students' network is key to their success. Discussion focussed on how to apply these principles in practice and implications for service delivery.

Keywordsstudent retention; student trust; student support
ANZSRC Field of Research 2020390303. Higher education
399999. Other education not elsewhere classified
390403. Educational administration, management and leadership
Public Notes

© Retained by author/s. This publication is copyright. It may be reproduced in whole or in part for the purposes of study, research, or review, but is subject to the inclusion of an acknowledgment of the source.
First presented at: 17th International First Year in Higher Education Conference, 6-9 Jul 2014.

Byline AffiliationsStudent Services
Institution of OriginUniversity of Southern Queensland
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