Telehealth adoption: three case studies at the organisational level

Paper

Cockcroft, Sophie and Hendy, Jane. 2018. "Telehealth adoption: three case studies at the organisational level." Lowe, Graham, Miliszewska, Iwona and Beydoun, Ghassan (ed.) 29th Australasian Conference on Information Systems (ACIS 2018). Sydney, Australia 03 - 05 Dec 2018 Australia.
Paper/Presentation Title

Telehealth adoption: three case studies at the organisational level

Presentation TypePaper
AuthorsCockcroft, Sophie (Author) and Hendy, Jane (Author)
EditorsLowe, Graham, Miliszewska, Iwona and Beydoun, Ghassan
Journal or Proceedings TitleProceedings of the 29th Australasian Conference on Information Systems (ACIS 2018)
Number of Pages9
Year2018
Place of PublicationAustralia
Web Address (URL) of Paperhttps://aisel.aisnet.org/acis2018/69/
Web Address (URL) of Conference Proceedingshttps://aisel.aisnet.org/acis2018/
Conference/Event29th Australasian Conference on Information Systems (ACIS 2018)
Event Details
Rank
A
A
A
A
A
Event Details
29th Australasian Conference on Information Systems (ACIS 2018)
Parent
Australasian Conference on Information Systems (ACIS)
Delivery
In person
Event Date
03 to end of 05 Dec 2018
Event Location
Sydney, Australia
Abstract

We present the results of an inductive analysis using interview data to establish core themes in organisational level adoption of telehealth. The source of the interview data was a large study to evaluate how telehealth can promote long term health and independence and improve quality of life for people suffering from chronic health conditions. The study took place over three different pilot sites and 41 interviews were conducted with healthcare professionals who collectively had responsibility for over 5000 patients. We explore the data from the perspective of the organisation, focussing on the unique features of each pilot site and seeking evidence for themes of adoption success at the organisational level, particularly via organisational identity. We explore the data via a set of propositions based on organisational identity theory and models of technology adoption. The major finding of this work is that experience in the adoption of telecare was found to detract from telehealth adoption success.

KeywordsTeleheath, Telecare, Telemedicine, Organizational theory, Technology adoption
ANZSRC Field of Research 2020460908. Information systems organisation and management
Byline AffiliationsSchool of Management and Enterprise
Brunel University, United Kingdom
Institution of OriginUniversity of Southern Queensland
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