Perceptions of mental health service delivery among staff and Indigenous consumers: it's still about communication

Article


Eley, Diann, Young, Louise, Hunter, Keith, Baker, Peter, Hunter, Ernest and Hannah, Dominique. 2007. "Perceptions of mental health service delivery among staff and Indigenous consumers: it's still about communication." Australasian Psychiatry. 15 (2), pp. 130-134. https://doi.org/10.1080/10398560601121017
Article Title

Perceptions of mental health service delivery among staff and Indigenous consumers: it's still about communication

ERA Journal ID13068
Article CategoryArticle
AuthorsEley, Diann (Author), Young, Louise (Author), Hunter, Keith (Author), Baker, Peter (Author), Hunter, Ernest (Author) and Hannah, Dominique (Author)
Journal TitleAustralasian Psychiatry
Journal Citation15 (2), pp. 130-134
Number of Pages5
Year2007
Place of PublicationMelbourne, Australia
ISSN1039-8562
1440-1665
Digital Object Identifier (DOI)https://doi.org/10.1080/10398560601121017
Web Address (URL)http://www.informaworld.com/smpp/content~content=a773304372~db=all~order=page
Abstract

Objective: A needs analysis was undertaken to determine the quality and effectiveness of mental health services to Indigenous consumers within a health district of Southern Queensland. The study focussed on identifying gaps in the service provision for Indigenous consumers. Tools and methodologies were developed to achieve this.

Method: Data were collected through the distribution of questionnaires to the target populations: district health service staff and Indigenous consumers. Questionnaires were developed through consultation with the community and the Steering Committee in order to achieve culturally appropriate wording. Of prime importance was the adaptation of questionnaire language so it would be fully understood by Indigenous consumers. Both questionnaires were designed to provide a balanced perspective of current mental health service needs for Indigenous people within the mental health service.

Results: Results suggest that existing mental health services do not adequately meet the needs of Indigenous people.

Conclusions: Recommendations arising from this study indicate a need for better communication and genuine partnerships between the mental health service and Indigenous people that reflect respect of cultural heritage and recognises the importance of including Indigenous people in the design and management of mental health services. Attention to the recommendations from this study will help ensure a culturally appropriate and effective mental health service for Indigenous consumers.

KeywordsAboriginal and Torres Strait Islanders (ATSI); communication; cultural awareness; Indigenous Australians; mental health; needs analysis
ANZSRC Field of Research 2020450499. Aboriginal and Torres Strait Islander health and wellbeing not elsewhere classified
420313. Mental health services
Public Notes

File reproduced in accordance with the copyright policy of the publisher/author.

Byline AffiliationsUniversity of Queensland
Department of Health, Queensland
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