Perceptions of mental health service delivery among staff and Indigenous consumers: it's still about communication
Article
Article Title | Perceptions of mental health service delivery among staff and Indigenous consumers: it's still about communication |
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ERA Journal ID | 13068 |
Article Category | Article |
Authors | Eley, Diann (Author), Young, Louise (Author), Hunter, Keith (Author), Baker, Peter (Author), Hunter, Ernest (Author) and Hannah, Dominique (Author) |
Journal Title | Australasian Psychiatry |
Journal Citation | 15 (2), pp. 130-134 |
Number of Pages | 5 |
Year | 2007 |
Place of Publication | Melbourne, Australia |
ISSN | 1039-8562 |
1440-1665 | |
Digital Object Identifier (DOI) | https://doi.org/10.1080/10398560601121017 |
Web Address (URL) | http://www.informaworld.com/smpp/content~content=a773304372~db=all~order=page |
Abstract | Objective: A needs analysis was undertaken to determine the quality and effectiveness of mental health services to Indigenous consumers within a health district of Southern Queensland. The study focussed on identifying gaps in the service provision for Indigenous consumers. Tools and methodologies were developed to achieve this. Method: Data were collected through the distribution of questionnaires to the target populations: district health service staff and Indigenous consumers. Questionnaires were developed through consultation with the community and the Steering Committee in order to achieve culturally appropriate wording. Of prime importance was the adaptation of questionnaire language so it would be fully understood by Indigenous consumers. Both questionnaires were designed to provide a balanced perspective of current mental health service needs for Indigenous people within the mental health service. Results: Results suggest that existing mental health services do not adequately meet the needs of Indigenous people. Conclusions: Recommendations arising from this study indicate a need for better communication and genuine partnerships between the mental health service and Indigenous people that reflect respect of cultural heritage and recognises the importance of including Indigenous people in the design and management of mental health services. Attention to the recommendations from this study will help ensure a culturally appropriate and effective mental health service for Indigenous consumers. |
Keywords | Aboriginal and Torres Strait Islanders (ATSI); communication; cultural awareness; Indigenous Australians; mental health; needs analysis |
ANZSRC Field of Research 2020 | 450499. Aboriginal and Torres Strait Islander health and wellbeing not elsewhere classified |
420313. Mental health services | |
Public Notes | File reproduced in accordance with the copyright policy of the publisher/author. |
Byline Affiliations | University of Queensland |
Department of Health, Queensland |
https://research.usq.edu.au/item/9y42v/perceptions-of-mental-health-service-delivery-among-staff-and-indigenous-consumers-it-s-still-about-communication
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