Order in institutional telephone talk: three observations
Paper
Paper/Presentation Title | Order in institutional telephone talk: three observations |
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Presentation Type | Paper |
Authors | |
Author | Christensen, Steven A. |
Number of Pages | 5 |
Year | 2005 |
Conference/Event | 2005 University of Southern Queensland Department of Psychology Research Colloquium |
Event Details | 2005 University of Southern Queensland Department of Psychology Research Colloquium Event Date Sep 2005 Event Location Toowoomba, Australia |
Abstract | [Abstract]: In this paper I introduce some features of conversation analysis through three actions. I do this, firstly, by displaying three observations of a telephone call to a local government council. Secondly, by invoking participants’ capacities, skills and resources as social interactants to analyse this call. And thirdly, by commenting on how traditional approaches to psychology might explain the orderliness of the call. I then conclude the paper with some modest claims about how the communication choices made by professionals shape the quality of service interactions, and about the potential for conversation analysis to contribute to psychological research at USQ. |
Keywords | conversation analysis, telephone talk, orderliness |
ANZSRC Field of Research 2020 | 520104. Industrial and organisational psychology (incl. human factors) |
470108. Organisational, interpersonal and intercultural communication | |
Public Notes | Author holds copyright. |
Byline Affiliations | Department of Psychology |
https://research.usq.edu.au/item/9yvzw/order-in-institutional-telephone-talk-three-observations
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