Keeping users experiencing a suicidal crisis safe online: Current text-based practices of professional online mental health forum moderators

Article

Perry, A., Christensen, S., Lamont-Mills, A. and du Plessis, C.. 2024. "Keeping users experiencing a suicidal crisis safe online: Current text-based practices of professional online mental health forum moderators." Cyberpsychology. 18 (5). https://doi.org/10.5817/CP2024-5-7
Article Title

Keeping users experiencing a suicidal crisis safe online: Current text-based practices of professional online mental health forum moderators

ERA Journal ID212251
Article CategoryArticle
AuthorsPerry, A., Christensen, S., Lamont-Mills, A. and du Plessis, C.
Journal TitleCyberpsychology
Journal Citation18 (5)
Article Number7
Year2024
PublisherMasarykova Univerzita
ISSN1802-7962
Digital Object Identifier (DOI)https://doi.org/10.5817/CP2024-5-7
Web Address (URL)https://cyberpsychology.eu/article/view/35038
Abstract

Individuals in a heightened state of suicidal desire often utilize online mental health forums for support. What we know about support comes predominately from forum-user research and their experiences and perspectives. Little research has considered the supportive role professional moderators’ play in such situations, with no research exploring how professional moderators keep forum-users safe online. The aim of this study was to explore the in-situ text-based practices that professional moderators employ when they are keeping forum-users safe online. Using Conversation Analysis, 34 publicly available forum posts and corresponding emails between forum-users in a heightened state of suicidal desire (at-risk users), non-suicidal forum-users, and professional moderators were analyzed. Results indicate that professional moderators and forum-users work alongside each other to keep at-risk users safe online. They do this by moderators aligning to risk presentations with forum-users affiliating to at-risk users relational needs. Previous research found professional moderators wanted to use more of their counselling skills in such situations. However, based on the findings of this study moderators do not need to do more. Their current practices appear to keep forum-users safe at that moment when they are most at risk. These practices perhaps go unrecognized as skillful as they draw upon the intersubjectivity of safety rather than on individual user risk. Future research needs to examine the safety interactions that occur between forum-users and moderators to enable a better understanding of online spaces as suicide prevention places.

Keywordsonline mental health forum; online forum; online moderator; suicide; suicidal behaviors
Contains Sensitive ContentDoes not contain sensitive content
ANZSRC Field of Research 2020460999. Information systems not elsewhere classified
520302. Clinical psychology
Byline AffiliationsSchool of Psychology and Wellbeing
Centre for Health Research
Academic Affairs Administration
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The construction of gender identity in elite sports: a mixed methods exploration
Lamont-Mills, Andrea. 2001. The construction of gender identity in elite sports: a mixed methods exploration. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Delivering sport science and sport medicine services to regional, rural and remote athletes in New South Wales
Annis-Brown, Peter, Ansell, Warren, Christensen, Steven A. and Woodward, Gillian. 2007. "Delivering sport science and sport medicine services to regional, rural and remote athletes in New South Wales." 2007 New South Wales Conference of Science and Medicine in Sport. Sydney, Australia 05 May 2007
Recalling a floor routine: the effects of skill and age on memory for order
Tenenbaum, Gershon, Tehan, Gerald, Stewart, Georgia and Christensen, Steven A.. 1999. "Recalling a floor routine: the effects of skill and age on memory for order." Applied Cognitive Psychology. 13 (2), pp. 101-123.
SASI psyche in 21st century: makeover or renovation?
Christensen, Steven A., Lamont-Mills, Andrea and Annis-Brown, Peter. 2007. "SASI psyche in 21st century: makeover or renovation?" South Australian Sports Institute Coach and Sport Science Professional Development Program (2007). Adelaide, Australia Toowoomba, Australia.
Computer-aided qualitative research: A NUD*IST 6 approach
Lamont-Mills, Andrea. 2004. "Computer-aided qualitative research: A NUD*IST 6 approach." Haag, Herbert (ed.) Research methodology for sport and exercise science: a comprehensive introduction for study and research. Reinhein, Germany. Hofmann. pp. 288-298
Delivering sport science and sport medicine services to regional, rural and remote athletes
Annis-Brown, Peter, Ansell, Warren, Christensen, Steven A. and Woodward, Gillian. 2007. "Delivering sport science and sport medicine services to regional, rural and remote athletes." 36th Annual State Conference of Sports Medicine Australia (Qld Branch). Caloundra, Australia 24 - 25 Mar 2007
A discursive psychological approach to the construction of gender identity in elite sport
Lamont-Mills, A.. 2001. "A discursive psychological approach to the construction of gender identity in elite sport." 36th Annual Conference of The Australian Psychological Society. Adelaide, Australia 20 - 24 Sep 2001 United Kingdom. Taylor & Francis.