“I Want to Be Stepping in More” - Professional Online Forum Moderators' Experiences of Supporting Individuals in a Suicide Crisis

Article

Perry, Amanda, Lamont-Mills, Andrea, du Preez, Jan and du Plessis, Carol. 2022. "“I Want to Be Stepping in More” - Professional Online Forum Moderators' Experiences of Supporting Individuals in a Suicide Crisis ." Frontiers in Psychiatry. 13, pp. 1-10. https://doi.org/10.3389/fpsyt.2022.863509
Article Title

“I Want to Be Stepping in More” - Professional Online Forum Moderators' Experiences of Supporting Individuals in a Suicide Crisis

ERA Journal ID200525
Article CategoryArticle
AuthorsPerry, Amanda (Author), Lamont-Mills, Andrea (Author), du Preez, Jan (Author) and du Plessis, Carol (Author)
Journal TitleFrontiers in Psychiatry
Journal Citation13, pp. 1-10
Article Number863509
Number of Pages10
Year2022
PublisherFrontiers Media SA
Place of PublicationSwitzerland
ISSN1664-0640
Digital Object Identifier (DOI)https://doi.org/10.3389/fpsyt.2022.863509
Web Address (URL)https://www.frontiersin.org/articles/10.3389/fpsyt.2022.863509/full
Abstract

Introduction: Individuals experiencing suicidal crises increasingly turn to online mental health forums for support. Support can come from peers but also from online moderators, many of whom are trained health professionals. Much is known about users' forum experiences; however, the experiences of professional moderators who work to keep users safe has been overlooked. The beneficial nature of online forums cannot be fully realized until there is a clearer understanding of both parties' participation. This study explored the experiences of professional online forum moderators engaged in suicide prevention. Materials and Methods: A purposive sample of professionally qualified moderators was recruited from three online mental health organizations. In-depth semi-structured, video-recorded interviews were conducted with 15 moderators (3 male, 12 female), to explore their experiences and perceptions of working in online suicide prevention spaces. Data was analyzed using inductive thematic analysis. Results: Five themes were identified related to the experiences and challenges for moderators. These were the sense of the unknown, the scope of the role, limitations of the written word, volume of tasks, and balancing individual vs. community needs. Discussion: Findings indicate that the professionally qualified moderator role is complex and multifaceted, with organizations failing to recognize these aspects. Organizations restrict moderators from using their full therapeutic skill set, limiting them to only identifying and re-directing at-risk users to crisis services. The benefits of moderated online forums could be enhanced by allowing moderators to use more of their skills. To facilitate this, in-situ research is needed that examines how moderators use their skills to identify at-risk users.

Keywordsmoderators; suicide; online forums; internet
Related Output
Is part ofAn Exploration of Moderator Support for Online Suicidal Behaviors
ANZSRC Field of Research 2020420302. Digital health
320221. Psychiatry (incl. psychotherapy)
Public Notes

This article is part of a UniSQ Thesis by publication. See Related Output.

Byline AffiliationsSchool of Psychology and Wellbeing
Institution of OriginUniversity of Southern Queensland
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du Preez, Jan. 2013. "Student self-efficacy narratives: a collaborative co-constructive method." Australian Journal of Psychology. 65 (2), pp. 107-114. https://doi.org/10.1111/ajpy.12001
Out of hours: final report of the project e-teaching leadership: planning and implementing a benefits-oriented costs model for technology enhanced learning
Tynan, Belinda, Ryan, Yoni, Hinton, Leone and Lamont Mills, Andrea. 2012. Out of hours: final report of the project e-teaching leadership: planning and implementing a benefits-oriented costs model for technology enhanced learning. Canberra, Australia. Australian Learning and Teaching Council Limited.
Examining limits of confidentiality in real-life consultations: concerns and considerations
Lamont-Mills, A. and Christensen, S.. 2008. "Examining limits of confidentiality in real-life consultations: concerns and considerations." Mrowinski, Vicky and Voudouris, Nicholas (ed.) 43rd Annual Australian Psychological Society Conference (APS 2008): Psychology Leading Change. Hobart, Australia 23 - 27 Sep 2008 Australia. Taylor & Francis.
‘‘I have never taken performance enhancing drugs and I never will’’: drug discourse in the Shane Warne case
Lamont-Mills, A. and Christensen, S.. 2008. "‘‘I have never taken performance enhancing drugs and I never will’’: drug discourse in the Shane Warne case." Scandinavian Journal of Medicine and Science in Sports. 18 (2), pp. 250-258. https://doi.org/10.1111/j.1600-0838.2007.00639.x
Sport psychology for regional, rural, and remote pre-elite adolescent athletes
Christensen, Steven A., Lamont-Mills, Andrea and Annis-Brown, Peter. 2008. "Sport psychology for regional, rural, and remote pre-elite adolescent athletes." Victorian Sport Psychology Conference (APS 2008). Melbourne, Australia 24 - 25 Jan 2008 Melbourne, Australia.
Athletic identity and its relationship to sport participation levels
Lamont-Mills, Andrea and Christensen, Steven A.. 2006. "Athletic identity and its relationship to sport participation levels." Journal of Science and Medicine in Sport. 9 (6), pp. 472-478. https://doi.org/10.1016/j.jsams.2006.04.004
Autoethnography in vocational psychology: wearing your class on your sleeve
McIlveen, Peter, Beccaria, Gavin, du Preez, Jan and Patton, Wendy. 2010. "Autoethnography in vocational psychology: wearing your class on your sleeve." Journal of Career Development. 37 (3), pp. 599-615. https://doi.org/10.1177/0894845309357048
The challenges and successes of psychological service delivery to rural south west Queensland
Mann, W. and du Preez, Jan. 2010. "The challenges and successes of psychological service delivery to rural south west Queensland." Mrowinski, Vicky, Kyrios, Michael and Voudouris, Nicholas (ed.) 27th International Congress of Applied Psychology (ICAP 2010). Melbourne, Australia 11 - 16 Jul 2010 Melbourne, Australia.
Generalised self-efficacy in relation to the life transitions of adult learners in a university setting: towards a narrative constructivist model of self-regulation
du Preez, Jan. 2010. "Generalised self-efficacy in relation to the life transitions of adult learners in a university setting: towards a narrative constructivist model of self-regulation." Mrowinski, Vicky, Kyrios, Michael and Voudouris, Nicholas (ed.) 27th International Congress of Applied Psychology (ICAP 2010). Melbourne, Australia 11 - 16 Jul 2010 Melbourne, Australia.
Locating the researcher in the research: personal narrative and reflective practice
du Preez, Jan. 2008. "Locating the researcher in the research: personal narrative and reflective practice." Reflective Practice. 9 (4), pp. 509-519. https://doi.org/10.1080/14623940802431499
Examining limits of confidentiality in real-life consultations: concerns and considerations
Lamont-Mills, Andrea. 2008. "Examining limits of confidentiality in real-life consultations: concerns and considerations." CAMCA 2008: Branching Out. Brisbane, Australia 05 - 07 Nov 2008 Brisbane, Australia.
Justifying the visit: patient problem presntation and physiotherapists' responses
Lamont-Mills, A., Schloss, J. and Epsley, S.. 2007. "Justifying the visit: patient problem presntation and physiotherapists' responses." Bartram, C. (ed.) MPA 2007: 15th Biennial Musculosketal Physiotherapy Australia Conference: Science in Motion. Cairns, Australia 04 - 08 Oct 2007 Sydney, Australia.
Giving primacy to pain in the physiotherapy consultation: how is this acheived between patient and physiotherapist?
Lamont-Mills, A., South, S. and Epsley, S.. 2007. "Giving primacy to pain in the physiotherapy consultation: how is this acheived between patient and physiotherapist?" Bartram, C. (ed.) MPA 2007: 15th Biennial Musculosketal Physiotherapy Australia Conference: Science in Motion. Cairns, Australia 04 - 08 Oct 2007 Sydney, Australia.
Opening the consultation: how is this achieved between patient and physiotherapist?
Lamont-Mills, A., Schloss, J. and Epsley, S.. 2007. "Opening the consultation: how is this achieved between patient and physiotherapist?" Bartram, C. (ed.) MPA 2007: 15th Biennial Musculosketal Physiotherapy Australia Conference: Science in Motion. Cairns, Australia 04 - 08 Oct 2007 Sydney, Australia.
Beginning evidence-based practice for teaching, research, and non-clinical psychology
Christensen, Steven A. and Lamont-Mills, Andrea. 2007. "Beginning evidence-based practice for teaching, research, and non-clinical psychology." Moore, Kate (ed.) 42nd Australian Psychological Society Annual Conference 2007. Brisbane, Australia 25 - 29 Sep 2007 Melbourne, Australia.
Revisiting how sport psychology can best be illustrated
Christensen, Steven A. and Lamont-Mills, Andrea. 2008. "Revisiting how sport psychology can best be illustrated." Victorian Sport Psychology Conference (APS 2008). Melbourne, Australia 24 - 25 Jan 2008 Melbourne, Australia.
Sport psychology as mental equipment
Christensen, Steven A., Lamont-Mills, Andrea and Annis-Brown, Peter. 2007. "Sport psychology as mental equipment." APS College of Sport Psychologists (SA Branch) Professional Development Presentation. Adelaide, Australia 24 Jan 2007 Melbourne, Australia.
Sex, gender and gender identity in Australian sport
Lamont-Mills, Andrea. 1998. Sex, gender and gender identity in Australian sport. Toowoomba, Australia. University of Southern Queensland.
Providing sport psychology in regional, rural, and remote New South Wales
Christensen, Steven A., Lamont-Mills, Andrea and Annis-Brown, Peter. 2006. "Providing sport psychology in regional, rural, and remote New South Wales." Toowoomba and Darling Downs Physical Education Teachers Professional Development Workshop 2006. Toowoomba, Australia 10 Jul 2006
The construction of gender identity in elite sports: a mixed methods exploration
Lamont-Mills, Andrea. 2001. The construction of gender identity in elite sports: a mixed methods exploration. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
SASI psyche in 21st century: makeover or renovation?
Christensen, Steven A., Lamont-Mills, Andrea and Annis-Brown, Peter. 2007. "SASI psyche in 21st century: makeover or renovation?" South Australian Sports Institute Coach and Sport Science Professional Development Program (2007). Adelaide, Australia Toowoomba, Australia.
Computer-aided qualitative research: A NUD*IST 6 approach
Lamont-Mills, Andrea. 2004. "Computer-aided qualitative research: A NUD*IST 6 approach." Haag, Herbert (ed.) Research methodology for sport and exercise science: a comprehensive introduction for study and research. Reinhein, Germany. Hofmann. pp. 288-298
A discursive psychological approach to the construction of gender identity in elite sport
Lamont-Mills, A.. 2001. "A discursive psychological approach to the construction of gender identity in elite sport." 36th Annual Conference of The Australian Psychological Society. Adelaide, Australia 20 - 24 Sep 2001 United Kingdom. Taylor & Francis.