Maybe a solicitor needs to know that sort of thing but I don't: user perspectives on the utility of legal self-help resources
Edited book (chapter)
Chapter Title | Maybe a solicitor needs to know that sort of thing but I don't: user perspectives on the utility of legal self-help resources |
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Book Chapter Category | Edited book (chapter) |
ERA Publisher ID | 3484 |
Book Title | Reaching further: innovation, access and quality in legal services |
Authors | Lawler, Merran (Author), Giddings, Jeff (Author) and Robertson, Michael (Author) |
Editors | Buck, Alexy, Pleasence, Pascoe and Balmer, Nigel J. |
Page Range | 26-46 |
Chapter Number | 2 |
Number of Pages | 21 |
Year | 2009 |
Publisher | The Stationery Office |
Place of Publication | London, United Kingdom |
ISBN | 978-0117067240 |
Abstract | Drawing upon research supported by the Australian Research Council, this paper explores the changing landscape of legal self-help in Australia and the emergence of the private for-profit provider as a major player in the development and dissemination of legal self-help materials. Initial findings from the research, which explores the experiences of self helpers in both litigious and non litigious settings, suggests that private service providers may be increasingly adept at producing self-help materials that meet the needs of certain users. We put forward the argument that one of the reasons for this is that private providers are not necessarily focused on the empowerment of the legal citizen. As a result, they are able to develop self-help legal resources that focus on the bare essentials the legal consumer needs to know or work through in order to undertake legal tasks. The utility of this stripped back approach to the development of self-help resources appears best suited to process or transaction-based legal work where the circumstances do not require the self-helper to exercise any significant degree of contextual judgement. |
Keywords | citizens; access to legal services; self-help materials and resources; managing legal transactions without lawyers |
ANZSRC Field of Research 2020 | 489999. Other law and legal studies not elsewhere classified |
480501. Access to justice | |
Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
Byline Affiliations | Griffith University |
https://research.usq.edu.au/item/9z7qz/maybe-a-solicitor-needs-to-know-that-sort-of-thing-but-i-don-t-user-perspectives-on-the-utility-of-legal-self-help-resources
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