To enable or relieve? specialist lawyers' perceptions of client involvement in legal service delivery

Article


Robertson, Michael and Corbin, Lillian. 2005. "To enable or relieve? specialist lawyers' perceptions of client involvement in legal service delivery." International Journal of the Legal Profession. 12 (1), pp. 121-143. https://doi.org/10.1080/09695950500081416
Article Title

To enable or relieve? specialist lawyers' perceptions of client involvement in legal service delivery

ERA Journal ID33443
Article CategoryArticle
AuthorsRobertson, Michael (Author) and Corbin, Lillian (Author)
Journal TitleInternational Journal of the Legal Profession
Journal Citation12 (1), pp. 121-143
Number of Pages23
Year2005
PublisherTaylor & Francis
Place of PublicationUnited Kingdom
ISSN0969-5958
1469-9257
Digital Object Identifier (DOI)https://doi.org/10.1080/09695950500081416
Abstract

This article provides an account of the lawyer–client relationship from the perspective of the client's co-productive role in the service process. It reports on the findings of a limited qualitative study involving accredited specialist lawyers in the areas of personal
injury and family law. The interviews that formed the core of the study were designed principally to find out about both the expectations and the experiences these lawyers
had of their clients' roles during the life of the lawyer–client relationship. The interviews also focussed on the question of how these lawyers viewed 'unbundled' legal
service delivery arrangements, by which is meant legal services in which clients take responsibility for some of the tasks that constitute the service.

Keywordslegal practice; client services; clients;
ANZSRC Field of Research 2020480505. Legal practice, lawyering and the legal profession
520499. Cognitive and computational psychology not elsewhere classified
520105. Psychological methodology, design and analysis
Public Notes

Files associated with this item cannot be displayed due to copyright restrictions.

Byline AffiliationsGriffith University
Institution of OriginUniversity of Southern Queensland
Permalink -

https://research.usq.edu.au/item/q1063/to-enable-or-relieve-specialist-lawyers-perceptions-of-client-involvement-in-legal-service-delivery

  • 1811
    total views
  • 8
    total downloads
  • 0
    views this month
  • 0
    downloads this month

Export as

Related outputs

Legal ethics education in South Africa: possibilities, challenges and opportunities
Robertson, Michael and Kruuse, Helen. 2016. "Legal ethics education in South Africa: possibilities, challenges and opportunities." South African Journal on Human Rights. 32 (2), pp. 344-374. https://doi.org/10.1080/02587203.2016.1210934
Self-advocates in civil legal disputes: how personal and other factors influence the handling of their cases
Robertson, Michael and Giddings, Jeff. 2014. "Self-advocates in civil legal disputes: how personal and other factors influence the handling of their cases." Melbourne University Law Review. 38 (1), pp. 119-150.
University of Queensland Law Journal v28(2) [Special editors' introduction]
Bartlett, Francesca, Mortensen, Reid and Robertson, Michael. 2009. "University of Queensland Law Journal v28(2) [Special editors' introduction]." University of Queensland Law Journal. 28 (2), pp. 181-181.
Embedding 'ethics' in law degrees
Robertson, Michael. 2011. "Embedding 'ethics' in law degrees." Kift, Sally, Sanson, Michelle, Cowley, Jill and Watson, Penelope (ed.) Excellence and innovation in legal education. Sydney, Australia. LexisNexis Butterworths. pp. 99-117
Challenges in the design of legal ethics learning systems: an educational perspective
Robertson, Michael. 2005. "Challenges in the design of legal ethics learning systems: an educational perspective ." Legal Ethics. 8 (2), pp. 222-239.
Grounding legal ethics learning in social scientific studies of lawyers at work
Robertson, Michael and Tranter, Kieran. 2006. "Grounding legal ethics learning in social scientific studies of lawyers at work." Legal Ethics. 9 (2), pp. 210-229.
Introduction
Tranter, Kieran, Bartlett, Francesca, Corbin, Lillian, Mortensen, Reid and Robertson, Michael. 2010. "Introduction." Tranter, Kieran, Bartlett, Francesca, Corbin, Lillian, Mortensen, Reid and Robertson, Michael (ed.) Reaffirming legal ethics: taking stock and new ideas. Abingdon, Oxon. United Kingdom. Routledge. pp. 1-11
Neutral partisanship and Australian legal representation
Robertson, Michael. 2008. "Neutral partisanship and Australian legal representation." Socio-Legal Research Centre Seminar Series 2008. Brisbane, Australia 2008 Brisbane, Australia.
The ethics project in legal education [Introduction]
Robertson, Michael, Corbin, Lillian, Tranter, Kieran and Bartlett, Francesca. 2011. "The ethics project in legal education [Introduction]." Robertson, Michael, Corbin, Lillian, Tranter, Kieran and Bartlett, Francesca (ed.) The ethics project in legal education. London, United Kingdom. Routledge. pp. 1-8
Providing ethics learning opportunities throughout the legal curriculum
Robertson, Michael. 2008. "Providing ethics learning opportunities throughout the legal curriculum." 3rd International Legal Ethics Conference: Integrity in Legal Practice. Gold Coast, Australia 13 - 16 Jul 2008 Brisbane, Australia.
Maybe a solicitor needs to know that sort of thing but I don't: user perspectives on the utility of legal self-help resources
Lawler, Merran, Giddings, Jeff and Robertson, Michael. 2009. "Maybe a solicitor needs to know that sort of thing but I don't: user perspectives on the utility of legal self-help resources." Buck, Alexy, Pleasence, Pascoe and Balmer, Nigel J. (ed.) Reaching further: innovation, access and quality in legal services. London, United Kingdom. The Stationery Office. pp. 26-46
Providing ethics learning opportunities throughout the legal curriculum
Robertson, Michael. 2009. "Providing ethics learning opportunities throughout the legal curriculum." Legal Ethics. 12 (1), pp. 59-76.