To enable or relieve? specialist lawyers' perceptions of client involvement in legal service delivery

Article

Robertson, Michael and Corbin, Lillian. 2005. "To enable or relieve? specialist lawyers' perceptions of client involvement in legal service delivery." International Journal of the Legal Profession. 12 (1), pp. 121-143. https://doi.org/10.1080/09695950500081416
Article Title

To enable or relieve? specialist lawyers' perceptions of client involvement in legal service delivery

ERA Journal ID33443
Article CategoryArticle
AuthorsRobertson, Michael (Author) and Corbin, Lillian (Author)
Journal TitleInternational Journal of the Legal Profession
Journal Citation12 (1), pp. 121-143
Number of Pages23
Year2005
PublisherTaylor & Francis
Place of PublicationUnited Kingdom
ISSN0969-5958
1469-9257
Digital Object Identifier (DOI)https://doi.org/10.1080/09695950500081416
Abstract

This article provides an account of the lawyer–client relationship from the perspective of the client's co-productive role in the service process. It reports on the findings of a limited qualitative study involving accredited specialist lawyers in the areas of personal
injury and family law. The interviews that formed the core of the study were designed principally to find out about both the expectations and the experiences these lawyers
had of their clients' roles during the life of the lawyer–client relationship. The interviews also focussed on the question of how these lawyers viewed 'unbundled' legal
service delivery arrangements, by which is meant legal services in which clients take responsibility for some of the tasks that constitute the service.

Keywordslegal practice; client services; clients;
ANZSRC Field of Research 2020480505. Legal practice, lawyering and the legal profession
520499. Cognitive and computational psychology not elsewhere classified
520105. Psychological methodology, design and analysis
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Byline AffiliationsGriffith University
Institution of OriginUniversity of Southern Queensland
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