The policy/project nexus: facilitating change in a new way

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Margetts, Fiona. 2016. "The policy/project nexus: facilitating change in a new way." 2016 Service Improvement and Innovation in Universities Conference. Brisbane, Australia 11 - 12 Aug 2016 Sydney, Australia.

Authors
Paper/Presentation Title	The policy/project nexus: facilitating change in a new way
Presentation Type	Presentation
Author	Margetts, Fiona
Year	2016
Place of Publication	Sydney, Australia
Web Address (URL) of Paper	http://www.lhmartininstitute.edu.au/events/164-2016-service-improvement-and-innovation-in-universities
Conference/Event	2016 Service Improvement and Innovation in Universities Conference
Event Details	2016 Service Improvement and Innovation in Universities Conference Event Date 11 to end of 12 Aug 2016 Event Location Brisbane, Australia
Abstract	The policies of a university establish the standards of governance, academic quality and management that enable it to function in its increasingly dynamic, competitive and regulated environment. At the University of Southern Queensland (USQ) a three-year policy refresh project established a flexible and sustainable framework for the management of policy and was the catalyst for and means by which organisational-wide change and process improvement continue to be achieved. This paper will reflect upon the project objectives and deliverables, challenges and lessons learned in the delivery of those objectives, and provides an analysis of the critical success factors and benefits realised. The outcomes of this project continue to impact the change agenda at USQ. Findings from this project and its subsequent embedding into organisational practice have and will continue to inform change, research and efficiency agendas and have the potential to impact similarly across the sector.
Keywords	opportunity, challenge, quality, capability, change
ANZSRC Field of Research 2020	390201. Education policy
	390303. Higher education
	350799. Strategy, management and organisational behaviour not elsewhere classified
	440799. Policy and administration not elsewhere classified
	350711. Organisational planning and management
Public Notes	oral conference presentation - unpublished.
Byline Affiliations	Sustainable Business Management and Improvement
Institution of Origin	University of Southern Queensland

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