Project stakeholder’s engagement and performance: a comparison between complex and non-complex projects using SEM

Article

Nguyen, Tuan Son, Mohamed, Sherif and Mostafa, Sherif. 2021. "Project stakeholder’s engagement and performance: a comparison between complex and non-complex projects using SEM ." Built Environment Project and Asset Management. 11 (5), pp. 804-818. https://doi.org/10.1108/BEPAM-11-2020-0181
Article Title

Project stakeholder’s engagement and performance: a comparison between complex and non-complex projects using SEM

ERA Journal ID200242
Article CategoryArticle
AuthorsNguyen, Tuan Son, Mohamed, Sherif and Mostafa, Sherif
Journal TitleBuilt Environment Project and Asset Management
Journal Citation11 (5), pp. 804-818
Number of Pages15
Year20 Oct 2021
PublisherEmerald
Place of PublicationUnited Kingdom
ISSN2044-124X
2044-1258
Digital Object Identifier (DOI)https://doi.org/10.1108/BEPAM-11-2020-0181
Web Address (URL)https://www.emerald.com/insight/content/doi/10.1108/BEPAM-11-2020-0181/full/html
Abstract

Purpose
The large number of stakeholders in a project is a source of complexity because their inter-relationships can lead to complex interactions, an inadequate understanding of the other stakeholders and conflicting stakeholder interests. Although several studies have investigated the role and effects of engaging stakeholders in improving project success, studies examining the relationships between stakeholder engagement (SE) and quantitative and qualitative project performance (PP) in complex projects (CPs) have been limited. This study empirically examined the relationships between SE and project performance within complex and non-CP contexts.

Design/methodology/approach
The study used an extensive literature review to develop the conceptual model. The study identified 22 factors of measuring SE and project performance’s association within the context of CPs. The literature review followed by a questionnaire survey to collect data from quantifying the relationships. One hundred forty-four responses were received from project managers in different locations. The response data were subjected to structural equation modelling analysis. Confirmatory factor analysis was applied to evaluate the measurements model.

Findings
The current study generated several key findings. In the context of CPs, SE was found to negatively affect quantitative PP but to positively and significantly affect qualitative PP. In non-CPs, SE also positively affects qualitative PP. Further, in the context of CPs, SE negatively affects schedule performance, whereas no significant relationship was found between the two variables in non-CPs. In terms of cost performance, no significant relationship was observed between SE and cost performance for either group.

Originality/value
This research provides insight into differences in the relationship(s) between SE and PP in non-complex and CPs. The research also makes recommendations for project team members.

KeywordsStakeholder engagement; Complex projects; Project performance; Structural equation modelling
Contains Sensitive ContentDoes not contain sensitive content
ANZSRC Field of Research 2020400508. Infrastructure engineering and asset management
Public Notes

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Byline AffiliationsGriffith University
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