Patient-Reported Experiences and Satisfaction with Rural Outreach Clinics in New South Wales, Australia: A Cross-Sectional Study

Article


Islam, Md Irteja, O'Neill, Claire, Kolur, Hibah, Bagnulo, Sharif, Colbran, Richard and Martiniuk, Alexandra. 2022. "Patient-Reported Experiences and Satisfaction with Rural Outreach Clinics in New South Wales, Australia: A Cross-Sectional Study." Healthcare. 10 (8). https://doi.org/10.3390/healthcare10081391
Article Title

Patient-Reported Experiences and Satisfaction with Rural Outreach Clinics in New South Wales, Australia: A Cross-Sectional Study

ERA Journal ID212680
Article CategoryArticle
AuthorsIslam, Md Irteja, O'Neill, Claire, Kolur, Hibah, Bagnulo, Sharif, Colbran, Richard and Martiniuk, Alexandra
Journal TitleHealthcare
Journal Citation10 (8)
Article Number1391
Number of Pages13
Year2022
PublisherMDPI AG
Place of PublicationSwitzerland
ISSN2227-9032
Digital Object Identifier (DOI)https://doi.org/10.3390/healthcare10081391
Web Address (URL)https://www.mdpi.com/2227-9032/10/8/1391
Abstract

Introduction: Many studies have been conducted on how physicians view outreach health services, yet few have explored how rural patients view these services. This study aimed to examine the patient experience and satisfaction with outreach health services in rural NSW, Australia and the factors associated with satisfaction. Methods: A cross-sectional study was conducted among patients who visited outreach health services between December 2020 and February 2021 across rural and remote New South Wales, Australia. Data on patient satisfaction were collected using a validated questionnaire. Both bivariate (chi-squared test) and multivariate analyses (logistic regression) were performed to identify the factors associated with the outcome variable (patient satisfaction). Results: A total of 207 participants were included in the study. The mean age of respondents was 58.6 years, and 50.2% were men. Ninety-three percent of all participants were satisfied with the outreach health services. Respectful behaviours of the outreach healthcare practitioners were significantly associated with the higher patient satisfaction attending outreach clinics. Conclusions: The current study demonstrated a high level of patient satisfaction regarding outreach health services in rural and remote NSW, Australia. Further, our study findings showed the importance of collecting data about patient satisfaction to strengthen outreach service quality.

KeywordsAustralia; experience; health services; outreach clinics; patient; rural; satisfaction
Contains Sensitive ContentDoes not contain sensitive content
ANZSRC Field of Research 20204203. Health services and systems
FunderNational Health and Medical Research Council
Byline AffiliationsLibrary Services
University of Sydney
Centre for Health Research
NSW Rural Doctors Network, Australia
Queen's University, Canada
George Institute for Global Health, Australia
University of Toronto, Canada
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