Patient-Reported Experiences and Satisfaction with Rural Outreach Clinics in New South Wales, Australia: A Cross-Sectional Study
Article
Islam, Md Irteja, O'Neill, Claire, Kolur, Hibah, Bagnulo, Sharif, Colbran, Richard and Martiniuk, Alexandra. 2022. "Patient-Reported Experiences and Satisfaction with Rural Outreach Clinics in New South Wales, Australia: A Cross-Sectional Study." Healthcare. 10 (8). https://doi.org/10.3390/healthcare10081391
| Article Title | Patient-Reported Experiences and Satisfaction with Rural Outreach Clinics in New South Wales, Australia: A Cross-Sectional Study |
|---|---|
| ERA Journal ID | 212680 |
| Article Category | Article |
| Authors | Islam, Md Irteja, O'Neill, Claire, Kolur, Hibah, Bagnulo, Sharif, Colbran, Richard and Martiniuk, Alexandra |
| Journal Title | Healthcare |
| Journal Citation | 10 (8) |
| Article Number | 1391 |
| Number of Pages | 13 |
| Year | 2022 |
| Publisher | MDPI AG |
| Place of Publication | Switzerland |
| ISSN | 2227-9032 |
| Digital Object Identifier (DOI) | https://doi.org/10.3390/healthcare10081391 |
| Web Address (URL) | https://www.mdpi.com/2227-9032/10/8/1391 |
| Abstract | Introduction: Many studies have been conducted on how physicians view outreach health services, yet few have explored how rural patients view these services. This study aimed to examine the patient experience and satisfaction with outreach health services in rural NSW, Australia and the factors associated with satisfaction. Methods: A cross-sectional study was conducted among patients who visited outreach health services between December 2020 and February 2021 across rural and remote New South Wales, Australia. Data on patient satisfaction were collected using a validated questionnaire. Both bivariate (chi-squared test) and multivariate analyses (logistic regression) were performed to identify the factors associated with the outcome variable (patient satisfaction). Results: A total of 207 participants were included in the study. The mean age of respondents was 58.6 years, and 50.2% were men. Ninety-three percent of all participants were satisfied with the outreach health services. Respectful behaviours of the outreach healthcare practitioners were significantly associated with the higher patient satisfaction attending outreach clinics. Conclusions: The current study demonstrated a high level of patient satisfaction regarding outreach health services in rural and remote NSW, Australia. Further, our study findings showed the importance of collecting data about patient satisfaction to strengthen outreach service quality. |
| Keywords | Australia; experience; health services; outreach clinics; patient; rural; satisfaction |
| Contains Sensitive Content | Does not contain sensitive content |
| ANZSRC Field of Research 2020 | 4203. Health services and systems |
| Funder | National Health and Medical Research Council |
| Byline Affiliations | Library Services |
| University of Sydney | |
| Centre for Health Research | |
| NSW Rural Doctors Network, Australia | |
| Queen's University, Canada | |
| George Institute for Global Health, Australia | |
| University of Toronto, Canada |
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