Using SMS reminders in psychology clinics: a cautionary tale

Article


Clough, Bonnie A. and Casey, Leanne M.. 2014. "Using SMS reminders in psychology clinics: a cautionary tale." Behavioural and Cognitive Psychotherapy. 42 (3), pp. 257-268. https://doi.org/10.1017/S1352465813001173
Article Title

Using SMS reminders in psychology clinics: a cautionary tale

ERA Journal ID6144
Article CategoryArticle
AuthorsClough, Bonnie A. (Author) and Casey, Leanne M. (Author)
Journal TitleBehavioural and Cognitive Psychotherapy
Journal Citation42 (3), pp. 257-268
Number of Pages12
Year2014
Place of PublicationUnited Kingdom
ISSN1352-4658
1469-1833
Digital Object Identifier (DOI)https://doi.org/10.1017/S1352465813001173
Abstract

Background: As healthcare services become progressively more stretched, there is increasing discussion of ways in which technological adjuncts may be used to deliver more cost-efficient services. Before widespread implementation, however, the use of these adjuncts requires proper scrutiny of their effects on psychological practice. Aims: This research examined the effectiveness of SMS reminders on client appointment attendance and dropout in a psychological treatment setting. It was predicted that the reminders would result in increased initial appointment attendance, increased total appointment attendance, and decreased client dropout. Method: A randomized controlled trial investigated the impact of SMS appointment
reminders (two levels: present or absent) on client attendance (three levels: attended, rescheduled, or did not attend) and dropout (two levels: completed treatment or terminate early). Participants (N = 140) at an outpatient psychology clinic were randomly allocated to either receive an SMS appointment reminder one day before their scheduled appointment, or to receive no reminder. Results: No significant differences were found between the SMS and
no SMS conditions in relation to appointment attendance. There were more client dropouts in the SMS compared to the no SMS condition. Conclusions: The SMS appointment reminders
were not effective at increasing appointment attendance. The current research suggests that there is more to client non-attendance in psychological settings than the simple forgetting of appointments. Technological adjuncts may be useful in increasing the cost-efficiency of current services; however, this research highlights the importance of understanding the effects of technology before widespread implementation.

Keywordsreminders, SMS, ShortMessage Service, attendance, dropout, prompts, adherence
ANZSRC Field of Research 2020520399. Clinical and health psychology not elsewhere classified
420313. Mental health services
Public Notes

© British Association for Behavioural and Cognitive Psychotherapies 2014.

Byline AffiliationsGriffith University
Institution of OriginUniversity of Southern Queensland
Permalink -

https://research.usq.edu.au/item/q3qyx/using-sms-reminders-in-psychology-clinics-a-cautionary-tale

  • 1484
    total views
  • 7
    total downloads
  • 1
    views this month
  • 0
    downloads this month

Export as

Related outputs

Doctor Workforce Attrition: Doctor Workplace Attrition: An examination of pathways from work demands to organisational commitment
Ireland, Michael, Engel, Michelle, March, Sonja, Parmar, Sonali, Clough, Bonnie, Sharp, Aaron and Moses, Lauren. 2022. "Doctor Workforce Attrition: Doctor Workplace Attrition: An examination of pathways from work demands to organisational commitment ." Asia Pacific Journal of Health Management. 17 (2). https://doi.org/10.24083/apjhm.v17i2.1541
Stressors and protective factors among regional and metropolitan Australian medical doctors: A mixed methods investigation
Clough, Bonnie A., Ireland, Michael J., Leane, Sheena, March, Sonja, Clough B.A., Ireland M.J., Leane S. and March S.. 2020. "Stressors and protective factors among regional and metropolitan Australian medical doctors: A mixed methods investigation." Journal of Clinical Psychology. 76 (7), pp. 1362-1389. https://doi.org/10.1002/jclp.22940
Not quite city and not quite rural: Active lifestyle beliefs in peri-urban Australians
Olson, Jenny L., March, Sonja, Clough, Bonnie, Biddle, Stuart J. H. and Ireland, Michael. 2019. "Not quite city and not quite rural: Active lifestyle beliefs in peri-urban Australians." Health Promotion Journal of Australia. 30 (S1), pp. 72-84. https://doi.org/10.1002/hpja.234
Exploring scale validity and measurement invariance of the Toronto Mindfulness Scale across levels of meditation experience and proficiency
Ireland, Michael J., Day, Jamin J. and Clough, Bonnie A.. 2018. "Exploring scale validity and measurement invariance of the Toronto Mindfulness Scale across levels of meditation experience and proficiency." Journal of Clinical Psychology. 75 (3), pp. 445-461. https://doi.org/10.1002/jclp.22709
What prevents doctors from seeking help for stress and burnout? A mixed-methods investigation among metropolitan and regional-based Australian doctors
Clough, Bonnie A., March, Sonja, Leane, Sheena and Ireland, Michael J.. 2019. "What prevents doctors from seeking help for stress and burnout? A mixed-methods investigation among metropolitan and regional-based Australian doctors." Journal of Clinical Psychology. 75 (3), pp. 418-432. https://doi.org/10.1002/jclp.22707
mHealth
Clough, Bonnie A. and Casey, Leanne M.. 2017. "mHealth." Wenzel, Amy (ed.) The SAGE encyclopedia of abnormal and clinical psychology. United States. SAGE Publications Ltd.
Psychosocial interventions for managing occupational stress and burnout among medical doctors: a systematic review
Clough, Bonnie A., March, Sonja, Chan, Raymond J., Casey, Leanne M., Phillips, Rachel and Ireland, Michael J.. 2017. "Psychosocial interventions for managing occupational stress and burnout among medical doctors: a systematic review." Systematic Reviews. 6, pp. 1-19. https://doi.org/10.1186/s13643-017-0526-3
Internet-based delivery of cognitive behaviour therapy compared to monitoring, feedback and support for problem gambling: a randomised controlled trial
Casey, Leanne M., Oei, Tian P. S., Raylu, Namrata, Horrigan, Katherine, Day, Jamin, Ireland, Michael and Clough, Bonnie A.. 2017. "Internet-based delivery of cognitive behaviour therapy compared to monitoring, feedback and support for problem gambling: a randomised controlled trial." Journal of Gambling Studies. 33 (3), pp. 993-1010. https://doi.org/10.1007/s10899-016-9666-y
A randomized controlled trial of mindfulness to reduce stress and burnout among intern medical practitioners
Ireland, Michael J., Clough, Bonnie, Gill, Kim, Langan, Fleur, O'Connor, Angela and Spencer, Lyndall. 2017. "A randomized controlled trial of mindfulness to reduce stress and burnout among intern medical practitioners." Medical Teacher. 39 (4), pp. 409-414. https://doi.org/10.1080/0142159X.2017.1294749
Development of the SOSS-D: a scale to measure stigma of occupational stress and burnout in medical doctors
Clough, Bonnie A., Ireland, Michael J. and March, Sonja. 2018. "Development of the SOSS-D: a scale to measure stigma of occupational stress and burnout in medical doctors." Journal of Mental Health. 28 (1), pp. 26-33. https://doi.org/10.1080/09638237.2017.1370642
The cognitive emotion regulation questionnaire: factorial, convergent, and criterion validity analyses of the full and short versions
Ireland, Michael J., Clough, Bonnie A. and Day, Jamin J.. 2017. "The cognitive emotion regulation questionnaire: factorial, convergent, and criterion validity analyses of the full and short versions." Personality and Individual Differences. 110, pp. 90-95. https://doi.org/10.1016/j.paid.2017.01.035
The Therapy Attitudes and Process Questionnaire: a brief measure of factors related to psychotherapy appointment attendance
Clough, Bonnie A., Nazareth, Sonia M. and Casey, Leanne M.. 2017. "The Therapy Attitudes and Process Questionnaire: a brief measure of factors related to psychotherapy appointment attendance." The Patient: Patient Centered Outcomes Research. 10 (2), pp. 237-250. https://doi.org/10.1007/s40271-016-0199-3
Technological adjuncts to enhance current psychotherapy practices: a review
Clough, Bonnie A. and Casey, Leanne M.. 2011. "Technological adjuncts to enhance current psychotherapy practices: a review." Clinical Psychology Review. 31 (3), pp. 279-292. https://doi.org/10.1016/j.cpr.2010.12.008
An examination of the factor structure of the effects of meditation scale
Skipper, Tara, O'Donovan, Analise, Conlon, Elizabeth and Clough, Bonnie. 2015. "An examination of the factor structure of the effects of meditation scale." Personality and Individual Differences. 86, pp. 57-62. https://doi.org/10.1016/j.paid.2015.06.007
Comparison of perceived barriers and treatment preferences associated with internet-based and face-to-face psychological treatment of depression
Casey, Leanne M., Wright, Mary-Ann and Clough, Bonnie A.. 2014. "Comparison of perceived barriers and treatment preferences associated with internet-based and face-to-face psychological treatment of depression." International Journal of Cyber Behavior, Psychology and Learning. 4 (4), pp. 16-22. https://doi.org/10.4018/ijcbpl.2014100102
Protocols for protection of human participants: a comparison of five Countries
Clough, Bonnie A., Campbell, Megan M., Aliyeva, Turana A., Mateo, Nino Jose, Zarean, Mostafa and O'Donovan, Analise. 2013. "Protocols for protection of human participants: a comparison of five Countries." Journal of Empirical Research on Human Research Ethics. 8 (3), pp. 2-11. https://doi.org/10.1525/jer.2013.8.3.2
Computer-based interactive health communications for people with chronic disease
Casey, Leanne M., Clough, Bonnie A., Mihuta, Mary E., Green, Heather, Usher, Wayne, James, Daniel A., Rowlands, David D. and Laakso, E-Liisa. 2014. "Computer-based interactive health communications for people with chronic disease." Smart Homecare Technology and TeleHealth. https://doi.org/10.2147/SHTT.S42684
Therapy on the move: the development of a therapeutic smartphone application
Clough, Bonnie A. and Casey, Leanne M.. 2015. "Therapy on the move: the development of a therapeutic smartphone application." International Journal of Cyber Behavior, Psychology and Learning. 5 (1), pp. 33-41. https://doi.org/10.4018/ijcbpl.2015010103
Measuring mental health literacy - a review of scale-based measures
O'Connor, Matt, Casey, Leanne and Clough, Bonnie. 2014. "Measuring mental health literacy - a review of scale-based measures." Journal of Mental Health. 23 (4), pp. 197-204. https://doi.org/10.3109/09638237.2014.910646
The smart therapist: a look to the future of smartphones and mHealth technologies in psychotherapy
Clough, Bonnie A. and Casey, Leanne M.. 2015. "The smart therapist: a look to the future of smartphones and mHealth technologies in psychotherapy." Professional Psychology: Research and Practice. 46 (3), pp. 147-153. https://doi.org/10.1037/pro0000011
The impact of information on attitudes toward e-mental health services
Casey, Leanne M., Joy, Angela and Clough, Bonnie A.. 2013. "The impact of information on attitudes toward e-mental health services." CyberPsychology, Behavior and Social Networking. 16 (8), pp. 593-598. https://doi.org/10.1089/cyber.2012.0515
Technological adjuncts to increase adherence to therapy: a review
Clough, Bonnie A. and Casey, Leanne M.. 2011. "Technological adjuncts to increase adherence to therapy: a review." Clinical Psychology Review. 31 (5), pp. 697-710. https://doi.org/10.1016/j.cpr.2011.03.006
Making and keeping the connection: Improving consumer attitudes and engagement in e-mental health interventions
Casey, Leanne and Clough, Bonnie. 2016. "Making and keeping the connection: Improving consumer attitudes and engagement in e-mental health interventions." Riva, Giuseppe, Wiederhold, Brenda K. and Cipresso, Pietro (ed.) The psychology of social networking Vol 1: Personal experience in online communities . Germany. Walter de Gruyter GmbH (European Journal of Nanomedicine). pp. 90-103
Assessing treatment barriers in eating disorders: A systematic review
Innes, Natasha T., Clough, Bonnie A. and Casey, Leanne M.. 2017. "Assessing treatment barriers in eating disorders: A systematic review." Eating Disorders. 25 (1), pp. 1-22. https://doi.org/10.1080/10640266.2016.1207455
Smart designs for smart technologies: research challenges and emerging solutions for scientist-practitioners within e-mental health
Clough, Bonnie A. and Casey, Leanne M.. 2015. "Smart designs for smart technologies: research challenges and emerging solutions for scientist-practitioners within e-mental health." Professional Psychology: Research and Practice. 46 (6), pp. 429-436. https://doi.org/10.1037/pro0000053