Engaging with our communities: future trends and opportunities for reference services

Article

Thorpe, Clare. 2017. "Engaging with our communities: future trends and opportunities for reference services." Journal of the Australian Library and Information Association. 66 (4), pp. 406-415. https://doi.org/10.1080/24750158.2017.1359993

Authors
Article Title	Engaging with our communities: future trends and opportunities for reference services
ERA Journal ID	10637
Article Category	Article
Author	Thorpe, Clare
Journal Title	Journal of the Australian Library and Information Association
	Australian Academic and Research Libraries
Journal Citation	66 (4), pp. 406-415
Number of Pages	10
Year	2017
Publisher	Routledge
ISSN	2475-0158
	2475-0166
	0004-8623
	1839-471X
Digital Object Identifier (DOI)	https://doi.org/10.1080/24750158.2017.1359993
Web Address (URL)	https://www.tandfonline.com/doi/full/10.1080/24750158.2017.1359993
Abstract	Libraries across the world are constantly reinventing themselves as they respond to changing community needs and the benefits and challenges posed by new and emerging technologies. This literature review was undertaken to inform a visioning and planning exercise in the Visitor Experience team at State Library of Queensland to identify opportunities and trends for the provision of engaging and relevant reference services. Four key themes are discussed in this review: changing community expectations and user behaviour, defining and measuring the impact of the modern library and reference services, offering flexibility in spaces and service delivery, and the roles of library staff and future skills sets. This review confirms that libraries, specifically reference and information services, remain in a unique position to support their communities in learning, work, recreation, creativity and innovation. The challenge for library leadership is to measure the impact of the library in their local community context.
Keywords	participatory libraries, reference services, future trends, community engagement, academic libraries, public libraries
ANZSRC Field of Research 2020	461099. Library and information studies not elsewhere classified
	461006. Library studies
Public Notes	File reproduced in accordance with the copyright policy of the publisher/author.
Byline Affiliations	Library Services
Institution of Origin	University of Southern Queensland

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