Engaging with our communities: future trends and opportunities for reference services
Article
Article Title | Engaging with our communities: future trends and opportunities for reference services |
---|---|
ERA Journal ID | 10637 |
Article Category | Article |
Authors | |
Author | Thorpe, Clare |
Journal Title | Journal of the Australian Library and Information Association |
Australian Academic and Research Libraries | |
Journal Citation | 66 (4), pp. 406-415 |
Number of Pages | 10 |
Year | 2017 |
Publisher | Routledge |
ISSN | 2475-0158 |
2475-0166 | |
0004-8623 | |
1839-471X | |
Digital Object Identifier (DOI) | https://doi.org/10.1080/24750158.2017.1359993 |
Web Address (URL) | https://www.tandfonline.com/doi/full/10.1080/24750158.2017.1359993 |
Abstract | Libraries across the world are constantly reinventing themselves as they respond to changing community needs and the benefits and challenges posed by new and emerging technologies. This literature review was undertaken to inform a visioning and planning exercise in the Visitor Experience team at State Library of Queensland to identify opportunities and trends for the provision of engaging and relevant reference services. Four key themes are discussed in this review: changing community expectations and user behaviour, defining and measuring the impact of the modern library and reference services, offering flexibility in spaces and service delivery, and the roles of library staff and future skills sets. This review confirms that libraries, specifically reference and information services, remain in a unique position to support their communities in learning, work, recreation, creativity and innovation. The challenge for library leadership is to measure the impact of the library in their local community context. |
Keywords | participatory libraries, reference services, future trends, community engagement, academic libraries, public libraries |
ANZSRC Field of Research 2020 | 461099. Library and information studies not elsewhere classified |
461006. Library studies | |
Public Notes | File reproduced in accordance with the copyright policy of the publisher/author. |
Byline Affiliations | Library Services |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q461q/engaging-with-our-communities-future-trends-and-opportunities-for-reference-services
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