Visualising the pandemic pivot: using evidence-based practice to capture and communicate an academic library’s COVID-19 response

Article


Thorpe, Clare and Howlett, Alisa. 2021. "Visualising the pandemic pivot: using evidence-based practice to capture and communicate an academic library’s COVID-19 response." Journal of the Australian Library and Information Association. 70 (3), pp. 313-321. https://doi.org/10.1080/24750158.2021.1943772
Article Title

Visualising the pandemic pivot: using evidence-based practice to capture and communicate an academic library’s COVID-19 response

ERA Journal ID10637
Article CategoryArticle
AuthorsThorpe, Clare (Author) and Howlett, Alisa (Author)
Journal TitleJournal of the Australian Library and Information Association
Australian Academic and Research Libraries
Journal Citation70 (3), pp. 313-321
Number of Pages9
Year2021
PublisherRoutledge
Place of PublicationMilton Park, United Kingdom
ISSN2475-0158
2475-0166
0004-8623
1839-471X
Digital Object Identifier (DOI)https://doi.org/10.1080/24750158.2021.1943772
Web Address (URL)https://www.tandfonline.com/doi/full/10.1080/24750158.2021.1943772
Abstract

The COVID-19 pandemic required an agile and quick transformation of services in university libraries in the wake of government health directives. As an evidence-based library, engaging in the collection of evidence and reflective practice was a natural extension of the pandemic response. Once the critical response period had passed, staff at the University of Southern Queensland set about capturing the Library’s pandemic response within the wider context of society, government, and university activities in the form of a timeline. The timeline served to document actions taken in a time of crisis, recognise the staff workload involved, acknowledge the milestones achieved, and identify new performance measures to evaluate the impact of COVID-safe services This article offers a lived experience of how a university library can apply an evidence-based practice approach to inform decisions and drive improvements to service delivery. The timeline activity was not just about documenting what the Library did and when. It generated a source of evidence which has proved to be a useful tool in planning the return to campus activities and informing decision making about ‘COVID normal’ service models.

KeywordsCOVID-19, evidence based practice, academic libraries, university libraries, crisis management
ANZSRC Field of Research 2020461099. Library and information studies not elsewhere classified
461006. Library studies
Public Notes

Published online: 23 June 2021. No evidence of copyright restrictions preventing deposit of Submitted Version.

Byline AffiliationsLibrary Services
Institution of OriginUniversity of Southern Queensland
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