Painting with feedback
Paper
Paper/Presentation Title | Painting with feedback |
---|---|
Presentation Type | Paper |
Authors | Barron, Linda (Author) and Thorpe, Clare (Author) |
Year | 2017 |
Place of Publication | Canberra, Australia |
Web Address (URL) of Paper | https://informationonline17.alia.org.au/content/painting-feedback |
Conference/Event | ALIA Information Online 2017 |
Event Details | ALIA Information Online 2017 Event Date 13 to end of 17 Feb 2017 Event Location Sydney, Australia |
Abstract | State Library of Queensland (SLQ) is committed to providing welcoming and engaging experiences for all visitors. To meet this commitment requires understanding from our visitors’ perspectives so in April 2014, State Library of Queensland implemented Tell us, a centralised visitor feedback database. This tool, managed by the Visitor Experience team, allows us to gather, analyse and respond to complaints, compliments, suggestions and comments from multiple channels. These channels include online forms, comment cards and verbal feedback. As a result, SLQ has greater visibility and awareness of our visitors’ needs and expectations. By analysing the feedback data, we have been able to identify changes and improvements to what we do and how we do it. |
Keywords | evidence based practice; visitor feedback; State Library of Queensland |
ANZSRC Field of Research 2020 | 461099. Library and information studies not elsewhere classified |
Byline Affiliations | State Library of Queensland, Australia |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q5w9y/painting-with-feedback
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