Painting with feedback

Paper

Barron, Linda and Thorpe, Clare. 2017. "Painting with feedback." ALIA Information Online 2017. Sydney, Australia 13 - 17 Feb 2017 Canberra, Australia.

Paper/Presentation Title	Painting with feedback
Presentation Type	Paper
Authors	Barron, Linda (Author) and Thorpe, Clare (Author)
Year	2017
Place of Publication	Canberra, Australia
Web Address (URL) of Paper	https://informationonline17.alia.org.au/content/painting-feedback
Conference/Event	ALIA Information Online 2017
Event Details	ALIA Information Online 2017 Event Date 13 to end of 17 Feb 2017 Event Location Sydney, Australia
Abstract	State Library of Queensland (SLQ) is committed to providing welcoming and engaging experiences for all visitors. To meet this commitment requires understanding from our visitors’ perspectives so in April 2014, State Library of Queensland implemented Tell us, a centralised visitor feedback database. This tool, managed by the Visitor Experience team, allows us to gather, analyse and respond to complaints, compliments, suggestions and comments from multiple channels. These channels include online forms, comment cards and verbal feedback. As a result, SLQ has greater visibility and awareness of our visitors’ needs and expectations. By analysing the feedback data, we have been able to identify changes and improvements to what we do and how we do it. This paper will report on the successful collection and analysis of data via the Tell us database. This case study will also include data from our slightly whimsical Happiness touchscreen exit poll which was available in our Reception foyer from July 2015. In particular, we explore the next stage of implementation – the reporting of collated feedback back to our visitors. In the interests of transparency and visitor engagement, the Visitor Experience team is aiming to close the feedback loop by presenting data about the feedback we receive and the changes we have undertaken in response back to our visitors. To do this, we are exploring how to communicate feedback responses via social media, traditional media channels and digital signage. Additionally we report on our progress with making this feedback data accessible and comprehensible to visitors. It will also discuss the challenges associated with communicating responses to feedback.
Keywords	evidence based practice; visitor feedback; State Library of Queensland
ANZSRC Field of Research 2020	461099. Library and information studies not elsewhere classified
Byline Affiliations	State Library of Queensland, Australia
Institution of Origin	University of Southern Queensland

Permalink -

https://research.usq.edu.au/item/q5w9y/painting-with-feedback

Download files

Accepted Version

	Painting with feedback.pdf
License: CC BY-NC-SA 4.0
File access level: Anyone

176
total views
41
total downloads
0
views this month
0
downloads this month

Export as

Related outputs

USQ Library stories of 2020

Andersen, Nikki, Bremner, Margaret, Derrington, Kate, Eacersall, Douglas, Gunton, Lyndelle, Howarth, Debi, Howlett, Alisa, Jeffers, Marjorie, Pearse, Tahnee, Pickstone, Leigh, Piper, Stephanie, Sahay, Akshay, Sherwin, Leonie, Stagg, Adrian, Thangavelu, Eddie, Thorpe, Clare and Tweedale, Robyn. Gunton, Lyndelle (ed.) 2021. USQ Library stories of 2020. Australia. University of Southern Queensland.

Transforming a university library into a learning organisation

Thorpe, Clare. 2021. "Transforming a university library into a learning organisation." Library Management. 42 (6-7), pp. 436-447. https://doi.org/10.1108/LM-01-2021-0003

Visualising the pandemic pivot: using evidence-based practice to capture and communicate an academic library’s COVID-19 response

Thorpe, Clare and Howlett, Alisa. 2021. "Visualising the pandemic pivot: using evidence-based practice to capture and communicate an academic library’s COVID-19 response." Journal of the Australian Library and Information Association. 70 (3), pp. 313-321. https://doi.org/10.1080/24750158.2021.1943772

Assessing the United Nation’s Sustainable Development Goals in academic libraries

Thorpe, Clare and Gunton, Lyndelle. 2022. "Assessing the United Nation’s Sustainable Development Goals in academic libraries." Journal of Librarianship and Information Science. 54 (2), pp. 208-215. https://doi.org/10.1177/09610006211005528

Taking off the edges – implementing a streamlined client identity management experience at State Library of Queensland

Thorpe, Clare. 2015. "Taking off the edges – implementing a streamlined client identity management experience at State Library of Queensland." ALIA Information Online 2015. Sydney, Australia 02 - 05 Feb 2015 Canberra, Australia.

The practitioner’s experience and conception of evidence based library and information practice: an exploratory analysis

Partridge, Helen, Glanville, Clare, Edwards, Sylvia and Hallam, Gill. 2007. "The practitioner’s experience and conception of evidence based library and information practice: an exploratory analysis." 4th International Evidence Based Library and Information Practice Conference. Durham, United States 06 - 11 May 2007 Edmonton, Canada.

Evidence-based practice: Information professionals' experience of information literacy in the workplace

Partridge, Helen, Edwards, Sylvia L. and Thorpe, Clare. 2010. "Evidence-based practice: Information professionals' experience of information literacy in the workplace." Lloyd, Annemaree and Talja, Sanna (ed.) Practising Information Literacy: Bringing Theories of Learning, Practice and Information Literacy Together. Wagga Wagga, Australia. Charles Sturt University. pp. 273-298

Information Literacy Toolkit

Lupton, Mandy, Glanville, Clare, McDonald, Phillip and Selzer, Di. 2004. Information Literacy Toolkit. Nathan, Australia. Griffith University.

Wanted: library leaders for the future

Glanville, Clare. 2005. "Wanted: library leaders for the future." inCite. 26 (5), p. 14.

Crossing the divide: Information literacy values and practices of Griffith University librarians

Thorpe, Clare and Locke, Rae-Anne. 2006. "Crossing the divide: Information literacy values and practices of Griffith University librarians." Orr, Debbie, Nouwens, Fons, Macpherson, Colin, Harreveld, Roberta Elizabeth and Danaher, Patrick Alan (ed.) 4th International Lifelong Learning Conference: Lifelong Learning: Partners, Pathways and Pedagogies. Yeppoon, Australia 13 - 16 Jun 2006 Rockhampton, Australia.

Blending process with product: using assessment to drive learning through the creation of an online journal

Hallam, Gillian and Glanville, Clare. 2007. "Blending process with product: using assessment to drive learning through the creation of an online journal." Frankland, Steve (ed.) Enhancing Teaching and Learning through Assessment. Dordrecht, The Netherlands. Springer. pp. 242-255

Applied and conceptual approaches to evidence-based practice in research and academic libraries

Thorpe, Clare and Howlett, Alisa. 2020. "Applied and conceptual approaches to evidence-based practice in research and academic libraries." LIBER Quarterly: the journal of European research libraries. 30 (1), pp. 1-17. https://doi.org/10.18352/lq.10320

Understanding EBLIP at an organizational level: an initial maturity model

Thorpe, Clare and Howlett, Alisa. 2020. "Understanding EBLIP at an organizational level: an initial maturity model." Evidence Based Library and Information Practice. 15 (1), pp. 90-105. https://doi.org/10.18438/eblip29639

Expectations, experiences, and preferences of students in a dual mode program: a thematic analysis

Nguyen, Linh Cuong, Davis, Kate, Abdi, Elham Sayyad, Thorpe, Clare, Henry, Katya and Partridge, Helen. 2020. "Expectations, experiences, and preferences of students in a dual mode program: a thematic analysis." Kyei-Blankson, Lydia, Ntuli, Esther and Blankson, Joseph (ed.) Handbook of research on creating meaningful experiences in online courses. Hershey, PA, United States. IGI Global. pp. 248-269