Determinants and consequences of student satisfaction in Australian Universities: Evidence from QILT Surveys

Article

Biswas, Kumar, Bose, Sudipta, Chang, Millicent and Shams, Syed. 2023. "Determinants and consequences of student satisfaction in Australian Universities: Evidence from QILT Surveys." Accounting and Finance. 63 (2), pp. 1821-1850. https://doi.org/10.1111/acfi.12930
Article Title

Determinants and consequences of student satisfaction in Australian Universities: Evidence from QILT Surveys

ERA Journal ID19059
Article CategoryArticle
AuthorsBiswas, Kumar (Author), Bose, Sudipta (Author), Chang, Millicent (Author) and Shams, Syed (Author)
Journal TitleAccounting and Finance
Journal Citation63 (2), pp. 1821-1850
Number of Pages30
Year2023
PublisherJohn Wiley & Sons
Place of PublicationAustralia
ISSN0810-5391
1467-629X
Digital Object Identifier (DOI)https://doi.org/10.1111/acfi.12930
Web Address (URL)https://onlinelibrary.wiley.com/doi/full/10.1111/acfi.12930
Abstract

We examine the determinants and consequences of student satisfaction, measured by satisfaction scores reported in the QILT surveys from 2012 to 2017. We find that university-level profitability determines overall student satisfaction, where a positive relationship exists between student satisfaction and university performance. This association is more pronounced for Group of Eight (Go8) universities and those with higher academic expenditure. These findings have important implications for higher education providers as the Australian Government is contemplating the use of QILT student satisfaction in allocating public funding for higher education.

KeywordsAustralia; quality indicators for learning and teaching; student satisfaction; university performance
ANZSRC Field of Research 2020399999. Other education not elsewhere classified
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Byline AffiliationsUniversity of Wollongong
University of Newcastle
School of Business
Institution of OriginUniversity of Southern Queensland
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