Evaluating the student experience with enrolment assistance in an integrated student support service program at the University of Southern Queensland
Article
Thangavelu, Anbarasu, Partridge, Helen, Carey, Kathy, O'Sullivan, Carmel and Lutvey, Naomi. 2019. "Evaluating the student experience with enrolment assistance in an integrated student support service program at the University of Southern Queensland." Student Success. 10 (1), pp. 99-114. https://doi.org/10.5204/ssj.v10i1.1121
| Article Title | Evaluating the student experience with enrolment assistance in an integrated student support service program at the University of Southern Queensland |
|---|---|
| ERA Journal ID | 123437 |
| Article Category | Article |
| Authors | Thangavelu, Anbarasu, Partridge, Helen, Carey, Kathy, O'Sullivan, Carmel and Lutvey, Naomi |
| Journal Title | Student Success |
| Journal Citation | 10 (1), pp. 99-114 |
| Number of Pages | 16 |
| Year | Mar 2019 |
| Publisher | Queensland University of Technology |
| Place of Publication | Australia |
| ISSN | 1838-2959 |
| 2205-0795 | |
| Digital Object Identifier (DOI) | https://doi.org/10.5204/ssj.v10i1.1121 |
| Web Address (URL) | https://studentsuccessjournal.org/article/view/1121 |
| Abstract | Interviews with students who accessed enrolment support were undertaken to explore reasons students utilised this service, and how integrated student support service models can impact on student transition, retention and success. Results indicate that students primarily required support with course enrolments because of the new environment they were studying in, not being accustomed to existing processes and a lack of confidence. In addition, along with the existing service model, the integration of enrolment support into the student support service model had a positive impact on the student experience and engagement. The implications of these findings for the tertiary education sector are considered in light of the increasing focus on student engagement and success. |
| Keywords | Student experience; Enrolment assistance; Student support service program |
| ANZSRC Field of Research 2020 | 461099. Library and information studies not elsewhere classified |
| 399999. Other education not elsewhere classified | |
| Byline Affiliations | University of Southern Queensland |
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