Evaluating the student experience with enrolment assistance in an integrated student support service program at the University of Southern Queensland

Article


Thangavelu, Anbarasu, Partridge, Helen, Carey, Kathy, O'Sullivan, Carmel and Lutvey, Naomi. 2019. "Evaluating the student experience with enrolment assistance in an integrated student support service program at the University of Southern Queensland." Student Success. 10 (1), pp. 99-114. https://doi.org/10.5204/ssj.v10i1.1121
Article Title

Evaluating the student experience with enrolment assistance in an integrated student support service program at the University of Southern Queensland

ERA Journal ID123437
Article CategoryArticle
AuthorsThangavelu, Anbarasu, Partridge, Helen, Carey, Kathy, O'Sullivan, Carmel and Lutvey, Naomi
Journal TitleStudent Success
Journal Citation10 (1), pp. 99-114
Number of Pages16
YearMar 2019
PublisherQueensland University of Technology
Place of PublicationAustralia
ISSN1838-2959
2205-0795
Digital Object Identifier (DOI)https://doi.org/10.5204/ssj.v10i1.1121
Web Address (URL)https://studentsuccessjournal.org/article/view/1121
Abstract

Interviews with students who accessed enrolment support were undertaken to explore reasons students utilised this service, and how integrated student support service models can impact on student transition, retention and success. Results indicate that students primarily required support with course enrolments because of the new environment they were studying in, not being accustomed to existing processes and a lack of confidence. In addition, along with the existing service model, the integration of enrolment support into the student support service model had a positive impact on the student experience and engagement. The implications of these findings for the tertiary education sector are considered in light of the increasing focus on student engagement and success.

KeywordsStudent experience; Enrolment assistance; Student support service program
ANZSRC Field of Research 2020461099. Library and information studies not elsewhere classified
399999. Other education not elsewhere classified
Byline AffiliationsUniversity of Southern Queensland
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