SILS Effective Handover Project Report, December 2017

Project report


Sherwin, Leonie, Firman, Elizabeth, Pobar, Sally, Eacersall, Douglas, Hammer, Sara, Myatt, Jason, Leeson, Amanda and Thangavelu, Anbarasu. 2017. SILS Effective Handover Project Report, December 2017. Toowoomba, Australia. University of Southern Queensland.
Title

SILS Effective Handover Project Report, December 2017

Report TypeProject report
AuthorsSherwin, Leonie (Author), Firman, Elizabeth (Author), Pobar, Sally (Author), Eacersall, Douglas (Author), Hammer, Sara (Author), Myatt, Jason (Author), Leeson, Amanda (Author) and Thangavelu, Anbarasu (Author)
Institution of OriginUniversity of Southern Queensland
Number of Pages16
Year2017
PublisherUniversity of Southern Queensland
Place of PublicationToowoomba, Australia
Abstract

Scholarly Information and Learning Services (SILS) review and realignment occurred in 2015-2016, based on client perception and feedback about SILS’ purpose and effectiveness. A process for developing a new engagement model was conceived by the leadership team as a key component of implementing the new SILS structure. This process involved a number of consultation and planning workshops, including follow up experiments. These experiments were designed to test particular aspects of the suggested engagement model.

A fundamental aspect of the proposed engagement model is the practice of ‘effective handovers’: that clients can contact any part of the organisation and be directed to the relevant section for assistance. Stakeholder feedback at USQ has consistently indicated that accessing appropriate SILS support is challenging. For this reason the effective handover of client enquiries was identified as a potential issue for the SILS engagement model investigation. A mixed methods approach was used based on a literature review, survey data, and a mystery shopper activity.

To ensure best practice of client handovers, the following recommendations are provided:
SILS to provide staff with a set of guidelines for best practice (see Appendix 2). Staff are encouraged to use handover guidelines as appropriate. As enquiries may differ a universal set of guidelines may not address the full range of scenarios. Staff to continue the positive and effective handover process, where applicable. As effective handovers requires an understanding of the roles of colleagues, staff should develop a knowledge of other departments within SILS. Information provided by other SILS engagement experiments will also inform this process.

Keywordshandovers, client services, library services, higher education
ANZSRC Field of Research 2020350499. Commercial services not elsewhere classified
390303. Higher education
Public Notes

Files associated with this item cannot be displayed due to copyright restrictions.

Byline AffiliationsLibrary Services
Learning and Teaching Support Unit
University of Southern Queensland
No affiliation
Permalink -

https://research.usq.edu.au/item/q7q48/sils-effective-handover-project-report-december-2017

  • 50
    total views
  • 2
    total downloads
  • 1
    views this month
  • 0
    downloads this month

Export as

Related outputs

Substance Abuse Amongst Refugee Youth: A Scoping Review
Aleer, Elijah, Alam, Khorshed, Rashid, Afzalur, Mohsin, Mohd and Eacersall, Douglas. 2023. "Substance Abuse Amongst Refugee Youth: A Scoping Review." Current Addiction Reports. 10 (3), pp. 594-609. https://doi.org/10.1007/s40429-023-00502-6
The higher degree research student experience in Australian universities: a systematic literature review
Brownlow, Charlotte, Eacersall, Douglas C., Martin, Neil and Parsons-Smith, Renée. 2023. "The higher degree research student experience in Australian universities: a systematic literature review." Higher Education Research and Development. 42 (7), pp. 1608-1623. https://doi.org/10.1080/07294360.2023.2183939
Investigating blended learning interactions in Philippine schools through the community of inquiry framework
Villaneuva, Juliet Aleta R., Redmond, Petrea, Galligan, Linda and Eacersall, Douglas. 2023. "Investigating blended learning interactions in Philippine schools through the community of inquiry framework ." Asia Pacific Education Review. https://doi.org/10.1007/s12564-023-09826-4
UniSQ Library Stories of 2022
Bell, Emilia C., McGregor, Rowena, Andersen, Nikki, Piper, Steph, Derrington, Kate, Bella, Tahnya, Jeffers, Marjorie, Sherwin, Leonie, Kelly, Tricia, Bremner, Margaret, Eacersall, Douglas, Stagg, Adrian, Ingram, Ben, Page, Teaki, Heuser, Ryan, Fahey, Kacie, Waters, Carlie, Fisher, Michelle, Firman, Elizabeth, ..., Salisbury, Fiona. Bell, Emilia and Randall, Rebecca (ed.) 2022. UniSQ Library Stories of 2022. Australia. University of Southern Queensland.
Academic Success
Bartlett, Cristy, Cawthray, Tyler, Clark, Linda, Conway, Sam, Derrington, Kate, Devi, Aruna, Frederiks, Anita, Gunton, Lyndelle, Hargreaves, Wendy, Howarth, Debi, Irvine, Sarah, Jeffers, Marjorie, Lovric, Kristen, McGregor, Rowena, Peters, Emma, Pickstone, Leigh, Retallick, Bianca, Rose, Yvonne, Sahay, Akshay, ..., Tweedale, Robyn. Hargreaves, Wendy and Andersen, Nikki (ed.) 2021. Academic Success. Australia. University of Southern Queensland.
The ethics review and the humanities and social sciences: disciplinary distinctions in ethics review processes
Carniel, Jessica, Hickey, Andrew, Southey, Kim, Bromdal, Annette, Crowley-Cyr, Lynda, Eacersall, Douglas, Farmer, Will, Gehrmann, Richard, Machin, Tanya and Pillay, Yosheen. 2022. "The ethics review and the humanities and social sciences: disciplinary distinctions in ethics review processes." Research Ethics. 19 (2), pp. 139-156. https://doi.org/10.1177/17470161221147202
USQ Library stories of 2020
Andersen, Nikki, Bremner, Margaret, Derrington, Kate, Eacersall, Douglas, Gunton, Lyndelle, Howarth, Debi, Howlett, Alisa, Jeffers, Marjorie, Pearse, Tahnee, Pickstone, Leigh, Piper, Stephanie, Sahay, Akshay, Sherwin, Leonie, Stagg, Adrian, Thangavelu, Eddie, Thorpe, Clare and Tweedale, Robyn. Gunton, Lyndelle (ed.) 2021. USQ Library stories of 2020. Australia. University of Southern Queensland.
Innovating digital pedagogies: Strategic deployment and embedding of an online digital third-party tutoring service at a regional university
Irvine, Sarah, Thangavelu, Anbarasu, Howarth, Debi, Derrington, Kate, Bartlett, Cristy, Cawthray, Tyler, Sahay, Akshay, Frederiks, Anita and Hargreaves, Wendy. 2021. "Innovating digital pedagogies: Strategic deployment and embedding of an online digital third-party tutoring service at a regional university." 15th Biennial Association for Academic Language and Learning Conference (AALL 2021). Darwin, Australia 17 - 19 Nov 2021 Australia.
The Learning Centre: Supporting student success
Kek, Megan, Padro, Fernando, Kimmins, Lindy, Frederiks, Anita, Ayriss, Peter, Emmerson, Mark, Thangavelu, Anbarasu, Dickson, Bronwen, McCarthy, Elizabeth, Devi, Aruna, Eacersall, Douglas and Atwell, Brenda. 2016. "The Learning Centre: Supporting student success." Learning and Teaching Celebration. Toowoomba, Australia 2016 Toowoomba, Australia.
Meet-Up Program: Peer learning for success
Kimmins, Lindy, Eacersall, Douglas, Devi, Aruna, Kek, Megan, Frederiks, Anita, Emmerson, Mark, Thangavelu, Eddie, Dickson, Bronwen and McCarthy, Elizabeth. 2016. "Meet-Up Program: Peer learning for success." Learning and Teaching Celebration. Toowoomba, Australia 2016 Toowoomba, Australia.
Fighting Maille: Heritage and Masculinity in the Revival of Western Martial Arts in Australia, 1969 – 2012
Eacersall, Douglas. 2014. "Fighting Maille: Heritage and Masculinity in the Revival of Western Martial Arts in Australia, 1969 – 2012." 33rd Australian Historical Association Conference: Conflict in History (AHA 2014). Brisbane, Australia 07 - 11 Jul 2014 Brisbane, Australia.
Academic Integrity Working Group Report
Hay, Catherine, Sherwin, Leonie, Dowe, Amelia, Eacersall, Douglas, Emmerson, Mark and Thangavelu, Anbarasu. 2017. Academic Integrity Working Group Report. Toowoomba, Australia. University of Southern Queensland.
Quest for Student Success: A Cross-disciplinary Exploration of the Learning and Development Needs of Online Students in a Regional University
Eacersall, Douglas and Dowe, Amelia. 2017. "Quest for Student Success: A Cross-disciplinary Exploration of the Learning and Development Needs of Online Students in a Regional University." 13th Biennial Conference of the Association for Academic Language and Learning (AALL 2017). Geelong, Australia 01 - 03 Nov 2017 Australia.
ResBaz: My digital toolbox
Eacersall, Douglas. 2018. "ResBaz: My digital toolbox." Research Bazaar 2018. Brisbane, Australia 06 - 08 Jun 2018 Brisbane, Australia.
The Old and the New: Chinese Boxing and the Integration of Traditional and Modern Chinese Identities
Eacersall, Douglas. 2015. "The Old and the New: Chinese Boxing and the Integration of Traditional and Modern Chinese Identities." Imperial Identities: Intersections and Transformations Workshop. Oxford, United Kingdom 24 Oct 2015 Oxford, United Kingdom.
Martial Translations: HEMA and the Revival of Medieval and Renaissance Martial Arts
Eacersall, Douglas. 2011. "Martial Translations: HEMA and the Revival of Medieval and Renaissance Martial Arts." LingApple@ Quarterly. 2, pp. 1-5.
Quest for Student Success: An Exploration of the Academic Skill Needs of Higher Degree by Research Students at a Regional University
Eacersall, Douglas. 2018. Quest for Student Success: An Exploration of the Academic Skill Needs of Higher Degree by Research Students at a Regional University. Toowoomba, Australia. University of Southern Queensland.
An Inquiry into the Epistemic Beliefs of Learning Support Teachers and Learning Advisors during COVID-19
Villanueva, J. Aleta and Eacersall, Douglas C.. 2021. "An Inquiry into the Epistemic Beliefs of Learning Support Teachers and Learning Advisors during COVID-19." 4th International Conference on Open and Distance e-Learning: the University of the Future: Sustainability and Agility Amidst Disruption (ICODeL 2021). Philippines 13 - 15 Oct 2021 Phillipines.
Career adaptability and career adaptive behaviors: a qualitative analysis of university students’ participation in extracurricular activities
Brown, Jason L., Dollinger, Mollie, Hammer, Sarah J. and McIlveen, Peter. 2021. "Career adaptability and career adaptive behaviors: a qualitative analysis of university students’ participation in extracurricular activities." Australian Journal of Career Development. 30 (3), pp. 189-198. https://doi.org/10.1177/10384162211067014
Using competitions to enhance researcher’s knowledge of copyright in practice
Bremner, Margaret and Sherwin, Leonie. 2021. "Using competitions to enhance researcher’s knowledge of copyright in practice." 28th Postgraduate and Early Career Researcher GroupResearch Symposium: Research and Researchers: Mattering, Significance and Value. Australia 26 Nov 2021 Toowoomba, Australia.
Risks to mental health of higher degree by research (HDR) students during a global pandemic
Brownlow, Charlotte, Eacersall, Douglas, Nelson, Charlie, Parsons-Smith, Renee and Terry, Peter. 2022. "Risks to mental health of higher degree by research (HDR) students during a global pandemic ." PLoS One. 17 (12). https://doi.org/10.1371/journal.pone.0279698
The role of educational theory in the future development of paramedicine as a profession: an integrative review
Bell, Andy, Hammer, Sara and Seymour-Walsh, Amy. 2021. "The role of educational theory in the future development of paramedicine as a profession: an integrative review." Australasian Journal of Paramedicine. 18. https://doi.org/10.33151/ajp.18.941
Beyond criticism of ethics review boards: strategies for engaging research communities and enhancing ethical review processes
Hickey, Andrew, Davis, Samantha, Farmer, Will, Dawidowicz, Julianna, Moloney, Clint, Lamont-Mills, Andrea, Carniel, Jess, Pillay, Yosheen, Akenson, David, Bromdal, Annette, Gehrmann, Richard, Mills, Dean, Kolbe-Alexander, Tracy, Machin, Tanya, Reich, Suzanne, Southey, Kim, Crowley-Cyr, Lynda, Watanabe, Taiji, Davenport, Josh, ..., Maxwell, Jacinta. 2021. "Beyond criticism of ethics review boards: strategies for engaging research communities and enhancing ethical review processes." Journal of Academic Ethics. 20, pp. 549-567. https://doi.org/10.1007/s10805-021-09430-4
Managing Assessment
Bartlett, Cristy, Derrington, Kate and Thangavelu, Anbarasu. 2021. "Managing Assessment." Bartlett, Cristy, Cawthray, Tyler, Clark, Linda, Conway, Sam, Derrington, Kate, Devi, Aruna, Frederiks, Anita, Gunton, Lyndelle, Hargreaves, Wendy, Howarth, Debi, Irvine, Sarah, Jeffers, Marjorie, Lovric, Kristen, McGregor, Rowena, Peters, Emma, Pickstone, Leigh, Retalick, Bianca, Rose, Yvonne, Sahay, Akshay, Schultz, Susanne, Sachdeva, Karanpal Singh, Thangavelu, Anbarasu and Tweedale, Robyn (ed.) Academic Success. Toowoomba, Australia. University of Southern Queensland.
Relations between graduates’ learning experiences and employment outcomes: a cautionary note for institutional performance indicators
Brown, Jason L., Hammer, Sara J., Perera, Harsha N. and McIlveen, Peter. 2022. "Relations between graduates’ learning experiences and employment outcomes: a cautionary note for institutional performance indicators." International Journal for Educational and Vocational Guidance. 22 (1), pp. 137-156. https://doi.org/10.1007/s10775-021-09477-0
Career Assessment
McIlveen, Peter, Perera, Harsha N., Brown, Jason, Healy, Michael and Hammer, Sara. 2021. "Career Assessment." Robertson, Peter J., Hooley, Tristram and McCash, Phil (ed.) The Oxford Handbook of Career Development. United States. Oxford University Press. pp. 1-15
Style or substance: how Australian universities contextualise their graduate attributes for the curriculum quality space
Hammer, Sara, Ayriss, Peter and McCubbin, Amanda. 2021. "Style or substance: how Australian universities contextualise their graduate attributes for the curriculum quality space." Higher Education Research and Development. 40 (3), pp. 508-523. https://doi.org/10.1080/07294360.2020.1761304
Glossary
Irvine, Sarah, McGregor, Rowena, Thangavelu, Anbarasu, Fahey, Kacie, Thompson, Matthew and Jackson, Charlene. 2021. "Glossary." Hargreaves, Wendy, Bartlett, Cristy and Derrington, Kate (ed.) Academic Success. University of Southern Queensland. pp. 294-298
Middle to late Holocene near-shore foraging strategies at Caution Bay, Papua New Guinea
Faulkner, Patrick, Thangavelu, Anbarasu, Ferguson, Redbird, Aird, Samantha J., David, Bruno, Drury, Tanya, Rowe, Cassandra, Barker, Bryce, McNiven, Ian J., Richards, Thomas, Leavelsey, Matthew, Asmussen, Brit, Lamb, Lara and Ulm, Sean. 2020. "Middle to late Holocene near-shore foraging strategies at Caution Bay, Papua New Guinea." Journal of Archaeological Science: Reports. 34 (A), pp. 1-14. https://doi.org/10.1016/j.jasrep.2020.102629
Mapping graduate employability and career development in higher education research: A citation network analysis
Healy, Michael, Hammer, Sara and McIlveen, Peter. 2022. "Mapping graduate employability and career development in higher education research: A citation network analysis." Studies in Higher Education. 47 (4), pp. 799-811. https://doi.org/10.1080/03075079.2020.1804851
Confirmation of candidature: an autoethnographic reflection from the dual identities of student and research administrator
Bartlett, Cristy L. and Eacersall, Douglas C.. 2019. "Confirmation of candidature: an autoethnographic reflection from the dual identities of student and research administrator." Machin, Tanya M., Clara, Marc and Danaher, Patrick Alan (ed.) Traversing the doctorate: reflections and strategies from students, supervisors and administrators. Cham, Switzerland. Palgrave Macmillan. pp. 29-56
Integrating connectedness learning into institutional program review processes in an Australian regional university
Hammer, Sara, Ayriss, Peter, Basson, Marita, Batorowicz, Beata, Devine, Jo, Forbes, Melissa, Kist, Alexander, McCredie, Tessa, McCubbin, Amanda and Wade, Bill. 2019. "Integrating connectedness learning into institutional program review processes in an Australian regional university." Bridgstock, Ruth and Tippett, Neil (ed.) Higher education and the future of graduate employability: a connectedness learning approach. Cheltenham, UK. Edward Elgar Publishing. pp. 209-229
Evaluating the student experience with enrolment assistance in an integrated student support service program at the University of Southern Queensland
Thangavelu, Anbarasu, Partridge, Helen, Carey, Kathy, O'Sullivan, Carmel and Lutvey, Naomi. 2019. "Evaluating the student experience with enrolment assistance in an integrated student support service program at the University of Southern Queensland." Student Success. 10 (1), pp. 99-114. https://doi.org/10.5204/ssj.v10i1.1121
Developing a generic review framework to assure capstone quality
Hammer, Sara, Abawi, Lindy, Gibbings, Peter, Jones, Hazel, Redmond, Petrea and Shams, Syed. 2018. "Developing a generic review framework to assure capstone quality." Higher Education Research and Development. 37 (4), pp. 730-743. https://doi.org/10.1080/07294360.2018.1453787
A twin-initiative transforming curriculum development processes
Abawi, Lindy-Anne, Gibbings, Peter and Hammer, Sara. 2017. "A twin-initiative transforming curriculum development processes." 40th Higher Education Research and Development Society of Australasia Annual Conference (HERDSA 2017). Sydney, Australia 27 - 30 Jun 2017
Use of My Career Chapter to engage students in reflexive dialogue
Healy, Michael, McIlveen, Peter and Hammer, Sara. 2018. "Use of My Career Chapter to engage students in reflexive dialogue." Meijers, Frans and Hermans, Hubert (ed.) The dialogical self theory in education: a multicultural perspective. The Netherlands. Springer. pp. 173-187
Research on course management systems in higher education by Angela D Benson & Andrew Whitworth
Hammer, Sara. 2016. "Research on course management systems in higher education by Angela D Benson & Andrew Whitworth." British Journal of Educational Technology. 47 (1), pp. E1-E2. https://doi.org/10.1111/bjet.12409
How conceptions and experiences of design shape the development of academic developers' professional practice: a case study
Kek, Megan, Hammer, Sara, Press, Nona and Stagg, Adrian. 2016. "How conceptions and experiences of design shape the development of academic developers' professional practice: a case study." International Journal of Design Management and Professional Practice. 10 (1), pp. 1-11. https://doi.org/10.18848/2325-162X/CGP/v10i01/1-11
Returning to reality, by Phillip M. Thompson
Hammer, Sara. 2013. "Returning to reality, by Phillip M. Thompson." British Journal of Educational Technology. 44 (5), pp. E177-E178. https://doi.org/10.1111/bjet.12096_7
Strategic curriculum change by Paul Blackmore & Camille Kandiko
Hammer, Sara. 2013. "Strategic curriculum change by Paul Blackmore & Camille Kandiko." British Journal of Educational Technology. 44 (1), pp. E31-E31. https://doi.org/10.1111/bjet.12006
Opening up spaces for collegial, collaborative academic development practice within a strategic, centrally coordinated team-based support model
Hammer, Sara. 2013. "Opening up spaces for collegial, collaborative academic development practice within a strategic, centrally coordinated team-based support model." 36th Higher Education Research and Development Society of Australasia Conference (HERDSA 2013). Auckland, New Zealand 01 - 04 Jul 2013 Sydney, Australia.
An examination of the instruction provided in Australian essay guides for students’ development of a critical viewpoint
Hammer, Sara. 2017. "An examination of the instruction provided in Australian essay guides for students’ development of a critical viewpoint." Assessment and Evaluation in Higher Education. 42 (7), pp. 1069-1081. https://doi.org/10.1080/02602938.2016.1224998
Theorising academic development as an academic discipline? Exploring academic developers' ways of knowing, theorising and use of methods
Kek, Megan Y. C. A. and Hammer, Sara. 2015. "Theorising academic development as an academic discipline? Exploring academic developers' ways of knowing, theorising and use of methods." Huisman, Jerome and Tight, Malcolm (ed.) Theory and method in higher education research. Bingley, UK. Emerald. pp. 235-255
'Unshelling the past’ – an archaeological study of shellfish assemblages from Caution Bay, Papua New Guinea
Thangavelu, Anbarasu ‘Eddie’. 2015. 'Unshelling the past’ – an archaeological study of shellfish assemblages from Caution Bay, Papua New Guinea. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Proposition testing: a strategy to develop critical thinking for essay writing
Hammer, Sara and Griffiths, Phil. 2015. "Proposition testing: a strategy to develop critical thinking for essay writing." Davies, Martin and Barnett, Ronald (ed.) The Palgrave handbook of critical thinking in higher education. New York, United States. Palgrave Macmillan. pp. 247-263
Disability and study: layers of management
Werth, Shalene, Hammer, Sara and d'Abadie, Danielle. 2014. "Disability and study: layers of management." International Journal of Pedagogies and Learning. 9 (1), pp. 101-109. https://doi.org/10.1080/18334105.2014.11082023
Myths, Legends and History: Constructing Identity in the Reconstruction and Reinvention of Western Martial Pursuits
Eacersall, Douglas C.. 2015. "Myths, Legends and History: Constructing Identity in the Reconstruction and Reinvention of Western Martial Pursuits." 10th Biennial Conference of the Australian and New Zealand Association for Medieval and Early Modern Studies (ANZAMEMS 2015). Brisbane, Australia 14 - 18 Jul 2015 Australia.
Three perspectives on a collaborative, whole-of-program process of curriculum change
Hammer, Sara, McDonald, Janet and Forbes, Melissa. 2014. "Three perspectives on a collaborative, whole-of-program process of curriculum change." Journal of Teaching and Learning for Graduate Employability. 5 (1), pp. 47-62.
Getting the context right for good assessment practice
Hunt, Lynne, Hammer, Sara and Sankey, Michael. 2012. "Getting the context right for good assessment practice." Clouder, Lynn, Broughan, Christine, Jewell, Steve and Steventon, Graham (ed.) Improving student engagement and development through assessment: theory and practice in higher education. London, United Kingdom. Routledge. pp. 166-180
Career choices: linguistic and educational socialization of Sudanese-background high-school students in Australia
Hatoss, Aniko, O'Neill, Shirley and Eacersall, Douglas. 2012. "Career choices: linguistic and educational socialization of Sudanese-background high-school students in Australia." Linguistics and Education. 23 (1), pp. 16-30. https://doi.org/10.1016/j.linged.2011.10.003
From maintaining to sustaining: moving beyond binaries toward a framework for cultural sustainability in higher education
Hammer, Sara, Lawrence, Jill and Huijser, Hendrik. 2011. "From maintaining to sustaining: moving beyond binaries toward a framework for cultural sustainability in higher education." Midgley, Warren, Tyler, Mark A., Danaher, Patrick Alan and Mander, Alison (ed.) Beyond binaries in education research. New York, USA. Routledge. pp. 181-194
Expectations of Ability and Disability at University: The Fine Art of Managing Lives, Perceptions, and Curricula
Hammer, Sara, Werth, Shalene, Dunn, Peter, Lawson, Kym and d'Abadie, Danielle. 2011. "Expectations of Ability and Disability at University: The Fine Art of Managing Lives, Perceptions, and Curricula." Midgley, Warren, Tyler, Mark A., Danaher, Patrick Alan and Mander, Alison (ed.) Beyond Binaries in Education Research. New York, NY. United States. Routledge. pp. 211-220
Legal educators' perceptions of lifelong learning: conceptualisation and practice
Hammer, Sara Jeanne, Chardon, Toni, Collins, Pauline and Hart, Caroline. 2012. "Legal educators' perceptions of lifelong learning: conceptualisation and practice." International Journal of Lifelong Education. 31 (2), pp. 187-201. https://doi.org/10.1080/02601370.2012.663803
Criterion referenced assessment as a form of feedback: student and staff perceptions in the initial stages of a new law degree
Chardon, Toni, Collins, Pauline, Hammer, Sara and Hart, Caroline. 2011. "Criterion referenced assessment as a form of feedback: student and staff perceptions in the initial stages of a new law degree." International Journal of Pedagogies and Learning. 6 (3), pp. 232-242. https://doi.org/10.5172/ijpl.2011.6.3.232
Contractual income support policies: the pursuit of civic health and social cohesion in Australia and Britain
Hammer, Sara. 2004. "Contractual income support policies: the pursuit of civic health and social cohesion in Australia and Britain." Patton, Stephen (ed.) Contemporary Governance and the Question of the Social Conference (2004). Edmondon, Canada 11 - 13 Jun 2004 Edmonton, Canada.
Cheating to cope in the hothouse
Hammer, Sara, Star, Cassandra and Norton, Paul. 2004. "Cheating to cope in the hothouse." The Australian (Higher Education Review).
Working on work skills
Hammer, Sara and Green, Wendy. 2006. "Working on work skills." The Australian (Higher Education Review).
Embedding graduate skills into a first year, management course: theory, practice and reflection
Green, Wendy, Hammer, Sara and Stephens, Robyn. 2006. "Embedding graduate skills into a first year, management course: theory, practice and reflection." Bunker, Alison and Vardi, Iris (ed.) 29th Higher Education Research and Development Society of Australasia Annual Conference (HERDSA 2006). Perth, Australia 10 - 12 Jul 2006 Sydney, Australia.
Healing the divisions: unemployment, underemployment and overwork in Australia
Hammer, Sara. 2004. "Healing the divisions: unemployment, underemployment and overwork in Australia." Just Policy. 34, pp. 32-37.
Plagiarism: an original explanation?
Hammer, Sara, Norton, Paul and Star, Cassandra. 2004. "Plagiarism: an original explanation?" Directions in Education. 13 (14), pp. 3-4.
The real deal: using authentic assessment to promote student engagement in the first and second years of a regional law program
Hart, Caroline, Hammer, Sara, Collins, Pauline and Chardon, Toni. 2011. "The real deal: using authentic assessment to promote student engagement in the first and second years of a regional law program." Legal Education Review. 21 (1), pp. 97-121.
Morphometric analyses of Batissa violacea shells from Emo (OAC), Gulf Province, Papua New Guinea
Thangavelu, Anbarasu, David, Bruno, Barker, Bryce, Geneste, Jean-Michel, Delannoy, Jean-Jacques, Lamb, Lara, Araho, Nick and Skelly, Robert. 2011. "Morphometric analyses of Batissa violacea shells from Emo (OAC), Gulf Province, Papua New Guinea." Archaeology in Oceania. 46 (2), pp. 67-75.
Critical thinking in a first year management unit: the relationship between disciplinary learning, academic literacy and learning progression
Hammer, Sara Jeanne and Green, Wendy. 2011. "Critical thinking in a first year management unit: the relationship between disciplinary learning, academic literacy and learning progression." Higher Education Research and Development. 30 (3), pp. 303-315. https://doi.org/10.1080/07294360.2010.501075
Accounting graduates and the capabilities that count: perceptions of graduates, employers and accounting academics in four Australian universities
Oliver, Beverley, Whelan, Barbara, Hunt, Lynne and Hammer, Sara. 2011. "Accounting graduates and the capabilities that count: perceptions of graduates, employers and accounting academics in four Australian universities." Journal of Teaching and Learning for Graduate Employability. 2 (1), pp. 2-27.
Framing a research project to explore the experiences of international staff in an Australian university
Hammer, Sara, Colclough, Gillian and Huijser, Hendrik. 2010. "Framing a research project to explore the experiences of international staff in an Australian university." Hayes, Anna and Mason, Robert (ed.) Migrant Security 2010: Citizenship and Social Inclusion in a Transnational Era. Toowoomba, Australia 15 - 16 Jul 2010 Toowoomba, Australia.
The graduate employability indicators: capturing broader stakeholder perspectives on the achievement and importance of employability attributes
Oliver, Beverley, Hunt, Lynne, Jones, Sandra, Pearce, Amanda, Hammer, Sara, Jones, Sue and Whelan, Barbara. 2010. "The graduate employability indicators: capturing broader stakeholder perspectives on the achievement and importance of employability attributes." Australian Quality Forum 2010 - Higher Education: Quality in Uncertain Times. Gold Coast, Australia 30 Jun - 02 Jul 2010 Melbourne, Australia.
Capturing stakeholder perceptions of graduate capability development: challenges associated with graduate employability indicators
Whelan, Barbara, Oliver, Beverley, Hunt, Lynne, Hammer, Sara, Jones, Sandra and Pearce, Amanda. 2010. "Capturing stakeholder perceptions of graduate capability development: challenges associated with graduate employability indicators." Campbell, Matthew (ed.) ACEN 2010: Work Integrated Learning (WIL): Responding to Challenges . Perth, Australia 29 Sep - 01 Oct 2010 Melbourne, Australia.
Mature aged job seekers' experiences of Centrelink and Job Network Services in an Australian regional centre
Kossen, Chris and Hammer, Sara. 2010. "Mature aged job seekers' experiences of Centrelink and Job Network Services in an Australian regional centre." Australian Journal of Career Development. 19 (1), pp. 45-53.
Tertiary students with a disability or chronic illness: stigma and study
Hammer, Sara, Werth, Shalene and Dunn, Peter. 2009. "Tertiary students with a disability or chronic illness: stigma and study." Bedford, Tas, Huijser, Henk and Muller, Sarah (ed.) Enabling Pathways: 3rd National Conference of Enabling Educators. Toowoomba, Australia 25 - 27 Nov 2009 Toowoomba, Australia.
Facing up to the challenge: why is it so hard to develop graduate attributes?
Green, Wendy, Hammer, Sara and Star, Cassandra. 2009. "Facing up to the challenge: why is it so hard to develop graduate attributes?" Higher Education Research and Development. 28 (1), pp. 17-29. https://doi.org/10.1080/07294360802444339
Improving staff practice in criterion-referenced assessment: implementing change in University of Southern Queensland, Faculty of Business
Hammer, Sara and Millett, Bruce. 2007. "Improving staff practice in criterion-referenced assessment: implementing change in University of Southern Queensland, Faculty of Business." AAIR 2007: Change, Evidence And Implementation: Improving Higher Education in Uncertain Times. Sydney, Australia 19 - 21 Nov 2007 Sydney, Australia.
Teaching generic skills: eroding the higher purpose of universities, or an opportunity for renewal?
Star, Cassandra and Hammer, Sara. 2008. "Teaching generic skills: eroding the higher purpose of universities, or an opportunity for renewal? " Oxford Review of Education. 34 (2), pp. 237-251. https://doi.org/10.1080/03054980701672232
Locating learning advisers in the new university: What should be our role?
Green, Wendy, Hammer, Sara and Stephens, Robyn. 2005. "Locating learning advisers in the new university: What should be our role?" Milnes, S., Craswell, G., Rao, V. and Bartlett, A. (ed.) LAS2005 Critiquing and Reflecting. Canberra, Australia 24 - 25 Nov 2005 Canberra, Australia.
From full employment to the the new service economy
Hammer, Sara. 2004. "From full employment to the the new service economy ." Van Acker, Elizabeth and Curran, Giorel (ed.) Governing business and globalisation, 2nd ed.. Frenchs Forest, NSW. Pearson Education Australia. pp. 161-174
Mark Latham's third way: income support, civic renewal and collectivism
Hammer, Sara. 2004. "Mark Latham's third way: income support, civic renewal and collectivism." Australian Journal of Social Issues. 39 (2), pp. 143-153.
Work for welfare and civic equality
Hammer, Sara. 2004. "Work for welfare and civic equality." Carlson, Ellen (ed.) 6th Path to Full Employment Conference/11th National Unemployment Conference. Newcastle, Australia Newcastle, Australia.
Demonstrating quality outcomes in learning and teaching: examining 'best practice' in the use of criterion-referenced assessment
Hammer, Sara. 2007. "Demonstrating quality outcomes in learning and teaching: examining 'best practice' in the use of criterion-referenced assessment." International Journal of Pedagogies and Learning. 3 (1), pp. 50-58.
A feminine approach to teaching a large, first year university course: and everyone lived happily ever after!
Southey, Kim, Lynch, Bernadette, Werth, Shalene and Hammer, Sara. 2007. "A feminine approach to teaching a large, first year university course: and everyone lived happily ever after!" Albion, Majella J. and Collins, Pauline (ed.) 2007 International Women's Conference: Education, Employment and Everything... theTriple Layers of a Woman's Life. Toowoomba, Australia 26 - 29 Sep 2007 Toowoomba, Australia.
Healing the divisions: unemployment and overwork in Australia
Hammer, Sara. 2003. "Healing the divisions: unemployment and overwork in Australia." Carlson, E. (ed.) 5th Path to Full Employment Conference and 10th National Conference on Unemployment (CofFee 2003): The Full Employment Imperative. Newcastle, Australia 10 - 12 Dec 2003 Newcastle, Australia.
Mutual obligation: why reciprocity is an inadequate principle for unemployment programmes
Hammer, Sara. 2003. "Mutual obligation: why reciprocity is an inadequate principle for unemployment programmes." Australian Journal of Professional and Applied Ethics. 5 (1), pp. 14-24.
Higher education for community and citizenship?
Hammer, Sara and Star, Cassandra. 2004. "Higher education for community and citizenship?" Flowers, Rick (ed.) Education and Social Action Conference 2004. Sydney, Australia 06 - 08 Dec 2004 Sydney.
All roads lead to Rome: channelling inter-campus, interlibrary and off-campus requests through a single user interface
Firman, E. and Moore, K.. 2005. "All roads lead to Rome: channelling inter-campus, interlibrary and off-campus requests through a single user interface." ALIA National Library and Information Technicians Conference (neXt 2005). Sydney, Australia 06 - 09 Sep 2005 Canberra, Australia.