Identifying systems barriers that may prevent bereavement service access to bereaved carers: A report from an Australian specialist palliative care service

Article

Phillips, Jane L., Lobb, Elizabeth, Mohacsi, Paula, Heneka, Nicole and Currow, David. 2018. "Identifying systems barriers that may prevent bereavement service access to bereaved carers: A report from an Australian specialist palliative care service." Collegian: The Australian Journal of Nursing Practice, Scholarship and Research. 25 (1), pp. 39-43. https://doi.org/10.1016/j.colegn.2017.03.004

Article Title	Identifying systems barriers that may prevent bereavement service access to bereaved carers: A report from an Australian specialist palliative care service
ERA Journal ID	14073
Article Category	Article
Authors	Phillips, Jane L., Lobb, Elizabeth, Mohacsi, Paula, Heneka, Nicole and Currow, David
Journal Title	Collegian: The Australian Journal of Nursing Practice, Scholarship and Research
Journal Citation	25 (1), pp. 39-43
Number of Pages	5
Year	Feb 2018
Publisher	Elsevier
Place of Publication	Netherlands
ISSN	1322-7696
	1876-7575
Digital Object Identifier (DOI)	https://doi.org/10.1016/j.colegn.2017.03.004
Web Address (URL)	https://www.collegianjournal.com/article/S1322-7696(16)30154-8/fulltext
Abstract	Background: Bereavement follow up is an integral element of palliative care. However, little is known about the systems that link bereavement services with bereaved carers. Aim: To map how effectively a specialist palliative care service linked bereavement service to bereaved carers. Methodology: A retrospective medical audit, using process mapping was undertaken within one Australian specialist palliative care service to identify the systems that linked bereavement services to a consecutive cohort of palliative care decedents (n=60) next of kin. Results: Bereavement records were located for 80% of decedents. Nearly all (98%) had a nominated next of kin, with just over half (54%) of those nominated contacted by bereavement services. Incomplete or missing contact details was the main reason (75%) that the bereavement service was unable to contact the decedents’ next of kin. Conclusion: Having access to a designated bereavement service can ensure that bereaved next of kin are contract routinely and in a timely way. However the effectiveness of this type of service is dependent upon the bereavement service having access to all relevant contact information. There are numerous opportunities to refine and strengthen the recording of palliative care next of kin details to optimize follow up.
Keywords	Palliative care; Bereavement; Referral; Caregivers; Process mapping; Audit
ANZSRC Field of Research 2020	420316. Palliative care
Public Notes	File reproduced in accordance with the copyright policy of the publisher/author.
Byline Affiliations	University of Technology Sydney
	University of Notre Dame Australia
	University of Tasmania

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