Mandated media innovation impacts on knowledge dissemination in workplace training

Article


Zutshi, Ambika, Creed, Andrew, Bhattacharya, Ananya, Sohal, Amrik and Bavik, Ali. 2023. "Mandated media innovation impacts on knowledge dissemination in workplace training." Knowledge Management Research and Practice. https://doi.org/10.1080/14778238.2023.2209745
Article Title

Mandated media innovation impacts on knowledge dissemination in workplace training

ERA Journal ID36074
Article CategoryArticle
AuthorsZutshi, Ambika, Creed, Andrew, Bhattacharya, Ananya, Sohal, Amrik and Bavik, Ali
Journal TitleKnowledge Management Research and Practice
Year2023
PublisherTaylor & Francis
Place of PublicationUnited Kingdom
ISSN1477-8238
1477-8246
Digital Object Identifier (DOI)https://doi.org/10.1080/14778238.2023.2209745
Web Address (URL)https://www.tandfonline.com/doi/full/10.1080/14778238.2023.2209745
AbstractThis conceptual paper examines voluntary versus mandatory cloud-based training, generating recommendations to harmonise the complementarity of face-to-face and online media in future careers. Technological change was already accelerating when the COVID-19 pandemic response turbocharged transformations of knowledge dissemination in training, thus impacting learning and competency development for the future. The methodology applies comprehensive, structured literature review following PRISMA guidelines with development of a novel conceptual framework illuminating facets of knowledge dissemination. Exploring the context of workplace training and the future of careers with aid of NVivo it was found that altered social cues in cloud training are generating changes in learner attention span, engagement, and peer-to-peer interaction, potentially increasing contract cheating. It is hence recommended that stakeholders demarcate theoretical and practical learning outcomes to develop hybrid cloud media and face-to-face knowledge dissemination to accentuate professional accreditation requirements, engagement and etiquette in virtual spaces, and improve understanding of work-home balance.
KeywordsKnowledge dissemination; communication media innovation; learners at workplaces; future of work; mandatory versus voluntary training; hybrid workplace
ANZSRC Field of Research 2020399999. Other education not elsewhere classified
Byline AffiliationsSchool of Business
Deakin University
Monash University
Institute for Tourism Studies, China
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